Total Defense Inc.
100 Vanderbilt Motor Pkwy # 153,
Hauppauge, 11788, NY,
United States
Hauppauge, 11788, NY,
United States
1 631-416-5000
Communications
Total Defense Inc. Technographics
Total Defense Inc. Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Total Defense Inc. and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 200 Total Defense Inc. employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Total Defense Inc. has purchased the following applications: Zendesk Chat for Chatbots and Conversational AI in 2017, Google Workspace (Formerly Google G-Suite) for Collaboration in 2014, Oracle NetSuite CRM for CRM in 2012 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Total Defense Inc. is running and its propensity to invest more and deepen its relationship with Zendesk , Google , Microsoft or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Total Defense Inc. revenues, which have grown to $20.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Total Defense Inc. intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Total Defense Inc. Tech Stack and Enterprise Applications
Total Defense Inc. AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zendesk | Legacy | Zendesk Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2017 | 2017 |
In 2017, Total Defense Inc. implemented Zendesk Chat. The company deployed Zendesk Chat on its public website as a customer-facing conversational channel, using the Zendesk Chat application to capture live visitor conversations and asynchronous chat transcripts. The deployment is classified in the Chatbots and Conversational AI category and serves as the primary web chat interface for customer inquiries. Implementation targeted customer support and customer experience functions across the organization, aligning web engagement with existing agent workflows.
Configuration emphasized browser-embedded live chat widget functionality, the agent console for real-time responses, predefined quick replies and canned responses, and chat history capture to maintain continuity of interactions. Operational governance focused on agent routing and chat handoff rules, session transcript retention policies, and role-based access within the Zendesk Chat application to standardize handling of inquiries. The scope remained website-centric, with no explicit third-party integrations reported.
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Total Defense Inc. Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Legacy | Google Workspace (Formerly Google G-Suite) | Collaboration | Collaboration | n/a | 2014 | 2014 |
In 2014, Total Defense Inc. deployed Google Workspace (Formerly Google G-Suite) as its Collaboration platform. The deployment centralized core communications functions for the 200-employee communications firm, standardizing email, calendaring, and cloud native document workflows across corporate teams.
Configuration emphasized Gmail for corporate email, Google Calendar for scheduling, Google Drive and Shared Drives for centralized storage, Google Docs Sheets and Slides for collaborative authoring, and Google Meet for video conferencing. Administrative controls were operated through the Google Workspace Admin Console, enabling domain provisioning, user and group management, role based access controls, and mailbox routing policies.
Operational coverage targeted communications, administrative, and product teams, with web based collaboration interfaces reflected on the company site. The implementation leveraged Collaboration category workflows for real time coauthoring, version control, centralized file sharing, and synchronous conferencing to support cross functional coordination.
Governance and ongoing operations were managed via built in Admin Console policies for account lifecycle, delegated administration, email routing, and native data protection features available in Google Workspace. Day to day user provisioning and group policy assignment were consolidated under centralized administration to maintain consistent access and collaboration controls.
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Collaboration | Collaboration |
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2019 | 2019 |
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Total Defense Inc. CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle NetSuite CRM | CRM | CRM | n/a | 2012 | 2012 |
In 2012, Total Defense Inc. deployed Oracle NetSuite CRM to consolidate customer service intake and order workflows for its virus protection product lines. The deployment targeted CRM functions for daily management of an Outlook email box and a dedicated order folder used by frontline support staff, aligning email intake with case processing and order tracking.
Configuration work focused on Customer Service Ticket Creation and Management in NetSuite, including automated creation of service records from the Outlook inbox and structured case lifecycle tracking. Oracle NetSuite CRM was configured to support processing and follow-up on all upgrades and downgrades, and to provide order management support for the team through built workflows and record-level order status visibility.
Operational coverage centered on the Customer Service and Order Management teams, who manage the Outlook mailbox, the order folder, and NetSuite ticket queues for virus protection customers. Governance was formalized around ticket ownership, escalation points, and follow-up responsibilities within NetSuite, with documented processes to ensure consistent handling of upgrades, downgrades, and order exceptions.
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Customer Support | CRM |
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2016 | 2016 |
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Total Defense Inc. ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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IT Service Management | ITSM |
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2019 | 2019 |
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Total Defense Inc. TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Governance, Risk and Compliance | TRM |
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2020 | 2020 |
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Governance, Risk and Compliance | TRM |
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2020 | 2020 |
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Total Defense Inc. PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Transactional Email | PaaS |
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2013 | 2013 |
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Transactional Email | PaaS |
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2015 | 2015 |
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Total Defense Inc. IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2017 | 2017 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Total Defense Inc. CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs), Archive as a Service (AaaS) | CyberSecurity |
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2018 | 2018 |
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IT Decision Makers and Key Stakeholders at Total Defense Inc.
| First Name | Last Name | Title | Function | Department | Phone | |
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EVP and General Manager | Manager | Finance | |
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Vice President Business Development | VP | Sales | |
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CFO | CXO | Finance | |
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Apps Being Evaluated by Total Defense Inc. Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Total Defense Inc. IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Total Defense Inc. digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Total Defense Inc. Technographics
Total Defense Inc. is a Communications organization based in United States,
with around 200 employees and annual revenues of $20.0 million.
Total Defense Inc. operates a diverse technology stack with applications such as
Zendesk Chat, Google Workspace (Formerly Google G-Suite) and Oracle NetSuite CRM,
covering areas like Chatbots and Conversational AI, Collaboration and CRM.
Total Defense Inc. has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Zendesk, Google and Oracle.
Total Defense Inc. recently adopted applications including
Amazon CloudFront in 2021, OneTrust Cookie Consent in 2020 and OneTrust CookiePro in 2020,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Total Defense Inc.’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Total Defense Inc.’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Total Defense Inc. technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.