Town Fair Tire
460 Coe Ave,
East Haven, 6512, CT,
United States
East Haven, 6512, CT,
United States
1 800-972-2245
Automotive
Town Fair Tire Technographics
Town Fair Tire Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Town Fair Tire and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 2000 Town Fair Tire employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Town Fair Tire has purchased the following applications: UKG Workforce Central (ex Kronos Workforce Central) for Workforce Management in 2012, 8x8 Speech & Text Analytics for Speech Recognition AI in 2015, 8x8 Contact Center for Call Center in 2015 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Town Fair Tire is running and its propensity to invest more and deepen its relationship with UKG , 8x8, Inc. , Microsoft or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Town Fair Tire revenues, which have grown to $300.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Town Fair Tire intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Town Fair Tire Tech Stack and Enterprise Applications
Town Fair Tire HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| UKG | Legacy | UKG Workforce Central (ex Kronos Workforce Central) | Workforce Management | HCM | n/a | 2012 | 2012 |
In 2012, Town Fair Tire deployed UKG Workforce Central (ex Kronos Workforce Central) as its Workforce Management platform. The implementation is delivered via a web accessible UKG Workforce Central portal at townfairtire.kronos.net/wfc/logon, providing employee self service and manager access for the companys retail and service workforce, and covering approximately 2,000 employees.
Configuration centered on core Workforce Management functions, including time and attendance, labor scheduling, absence management, and manager approval workflows, with role based access for store managers and HR administrators. The deployment enforces centralized timekeeping and policy based time rules, supports employee web punch and leave request workflows, and positions UKG Workforce Central as the primary operational interface for HR and store operations at Town Fair Tire.
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Town Fair Tire AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| 8x8, Inc. | Legacy | 8x8 Speech & Text Analytics | Speech Recognition AI | AI-Powered Application | n/a | 2015 | 2016 |
In 2015 Town Fair Tire implemented 8x8 Speech & Text Analytics as part of its contact center technology suite, deploying Speech Recognition AI to extend visibility into recorded interactions across its retail network. The implementation built on existing 8x8 Virtual Contact Center and Virtual Office deployments to centralize web-based analytics and call recording access for management oversight.
The 8x8 Speech & Text Analytics configuration focused on transcribing call recordings and surfacing interaction-level dashboards and detailed analytics. Functional capabilities emphasized in the deployment include speech-to-text transcription workflows, searchable call recording indexes, and dashboarded interaction analytics that support contact review and operational monitoring.
Integrations were centered on the 8x8 Virtual Contact Center and Virtual Office platforms, enabling captured voice streams and stored recordings to feed the Speech & Text Analytics engine. Operational scope covered Town Fair Tires 95 store locations in the United States, consolidating contact center management and enabling centralized access to approximately 1.3M calls annually, with primary business functions impacted including contact center operations, store management oversight, and operational leadership reporting.
Governance and rollout emphasized centralized analytics access and call recording visibility for managers, with web-based dashboards used to standardize interaction review workflows across sites. Outcomes stated in the customer case include managing roughly 1.3M calls annually and a telecom cost reduction of about 35 percent, reflecting both the scale of the Speech Recognition AI deployment and its role in broader communications consolidation.
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Town Fair Tire CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| 8x8, Inc. | Legacy | 8x8 Contact Center | Call Center | CRM | n/a | 2015 | 2016 |
In 2015 Town Fair Tire deployed 8x8 Contact Center as part of a telephony modernization aimed at improving agent availability and access to call-related information. The work included implementation of 8x8 Virtual Office and 8x8 Virtual Contact Center to support the retailer's contact center operations serving its New England footprint.
Configuration emphasized Call Center capabilities including centralized call routing, agent presence and availability controls, and consolidated access to call records and call-related information through the 8x8 Virtual Contact Center and 8x8 Virtual Office platforms. The implementation ran in parallel with an upgrade of the conventional phone system to unify telephony and contact center controls and to standardize agent workflows and queue management for customer service and sales functions.
Governance concentrated on operationalizing agent consoles and call data accessibility as core operational controls, with process changes to ensure agents were more available to prospective customers. The deployment produced dramatic improvements in employee availability and in the accessibility of call-related information, according to the vendor case study, positioning 8x8 Contact Center as the primary Call Center platform for Town Fair Tire.
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Marketing Analytics | CRM |
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2021 | 2021 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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Town Fair Tire PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2018 | 2018 |
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Town Fair Tire IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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IT Decision Makers and Key Stakeholders at Town Fair Tire
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by Town Fair Tire Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Town Fair Tire IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Town Fair Tire digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Town Fair Tire Technographics
Town Fair Tire is a Automotive organization based in United States,
with around 2000 employees and annual revenues of $300.0 million.
Town Fair Tire operates a diverse technology stack with applications such as
UKG Workforce Central (ex Kronos Workforce Central), 8x8 Speech & Text Analytics and 8x8 Contact Center,
covering areas like Workforce Management, Speech Recognition AI and Call Center.
Town Fair Tire has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as UKG and 8x8, Inc..
Town Fair Tire recently adopted applications including
Microsoft Clarity in 2021, Salesforce Sales Cloud in 2021 and Lumen Cloud (ex CenturyLink) in 2019,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Town Fair Tire’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Town Fair Tire’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Town Fair Tire technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.