Bengaluru, 562109,
India
Toyota Kirloskar Motor Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Toyota Kirloskar Motor and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 3500 Toyota Kirloskar Motor employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Toyota Kirloskar Motor has purchased the following applications: SAP S/4 HANA for ERP Financial in 2021, Toyota e-CRB for Automotive Dealership CRM in 2011, Twilio Sendgrid for Transactional Email in 2013 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Toyota Kirloskar Motor is running and its propensity to invest more and deepen its relationship with SAP , Toyota , Contentsquare or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Toyota Kirloskar Motor revenues, which have grown to $270.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Toyota Kirloskar Motor intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Oracle E-Business Suite | SAP S/4 HANA | ERP Financial | ERP Financial Management | n/a | 2021 | 2022 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Toyota | Legacy | Toyota e-CRB | Automotive Dealership CRM | CRM | n/a | 2011 | 2011 |
In 2011, Toyota Kirloskar Motor implemented Toyota e-CRB as an Automotive Dealership CRM to standardize dealer-level customer engagement and service workflows across India. The rollout was documented in Toyota Kirloskar Motor sustainability reporting and focused on adoption of dealer operational tooling across service facilities.
The Toyota e-CRB deployment included explicit modules for Sales Process Management, Service Management Board and Customer Service Satisfaction Board. These components were configured to enforce sales process workflows, support dealer service operations such as job intake and work order status tracking, and capture structured customer feedback for satisfaction monitoring, aligning CRM records with dealer operational practices.
Rollout governance emphasized dealer-level operational adoption and procedural alignment between sales and aftersales teams, with implementation scope limited to dealer service facilities in India. Business functions impacted included sales, aftersales service, customer experience and dealer operations, and the documented objective was to improve sales and service processes and support customer retention.
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Customer Experience | CRM |
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2020 | 2020 |
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Customer Experience | CRM |
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2021 | 2021 |
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Data Management Platform | CRM |
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2015 | 2015 |
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Marketing Automation | CRM |
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2018 | 2018 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Twilio | Legacy | Twilio Sendgrid | Transactional Email | PaaS | n/a | 2013 | 2013 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Content Delivery Network | IaaS |
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2017 | 2017 |
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Professional Services
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Professional Services | Professional Services |
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2020 | 2020 |
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