TrailStone
2901 Via Fortuna Drive,
Austin, 78746, TX,
United States
Austin, 78746, TX,
United States
1 512-628-4300
Utilities
TrailStone Technographics
TrailStone Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by TrailStone and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 150 TrailStone employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that TrailStone has purchased the following applications: Oracle NetSuite ERP for ERP Financial in 2017, Cisco Webex Meetings for Audio Video and Web Conferencing in 2019, Zendesk Service for Customer Support in 2015 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems TrailStone is running and its propensity to invest more and deepen its relationship with Oracle , Cisco Systems , MDX Technology or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing TrailStone revenues, which have grown to $10.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for TrailStone intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
TrailStone Tech Stack and Enterprise Applications
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle NetSuite ERP | ERP Financial | ERP Financial Management | n/a | 2017 | 2018 |
In 2017 TrailStone implemented Oracle NetSuite ERP as its ERP Financial platform. The deployment centralized core finance for the 150-employee utilities firm, with explicit responsibilities for product control and derivatives accounting, consolidation of multiple North American entities within NetSuite, preparation of year-end and quarterly financial statements in accordance with US GAAP, and monthly global BvA analysis and internal reports for Management and the Board of Directors.
Oracle NetSuite ERP was configured to support multi-entity consolidation and general ledger management, with financial reporting capabilities tailored to US GAAP presentation. Configuration included consolidation workflows, intercompany accounting controls, recurring journal and adjustment templates, and budgeting and variance analysis constructs to enable the monthly BvA cadence.
The cloud-based Oracle NetSuite ERP instance functioned as the central financial system across the North American entities, supporting finance and product control teams in producing internal management packs and board materials. Operational coverage focused on consolidation, period close orchestration, financial statement generation, and internal variance reporting used by corporate finance and accounting functions.
Governance was formalized through standardized month-end and quarter-end close schedules, role based access controls and segregation of duties configured in NetSuite, and documented sign off workflows for consolidated reporting and derivative accounting entries. These controls and process templates were aligned to support recurring US GAAP-compliant reporting and internal management review cycles.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Cisco Systems | Legacy | Cisco Webex Meetings | Audio Video and Web Conferencing | Collaboration | n/a | 2019 | 2019 |
In 2019, TrailStone implemented Cisco Webex Meetings for Audio Video and Web Conferencing. The deployment is embedded on TrailStone's website to provide external meeting access for customers and partners, while also supporting internal collaboration across corporate and field teams within the United States.
Cisco Webex Meetings is used for scheduled and ad hoc video conferencing, screen sharing, recording, and hosted meeting links, aligning with standard Audio Video and Web Conferencing capabilities. The implementation emphasizes browser-based joining and publicly accessible meeting endpoints on the corporate site, and it supports cross-functional communications between operations, engineering, and corporate groups.
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Collaboration | Collaboration |
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2015 | 2015 |
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Collaboration | Collaboration |
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2016 | 2016 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zendesk | Legacy | Zendesk Service | Customer Support | CRM | n/a | 2015 | 2015 |
In 2015, TrailStone implemented Zendesk Service to centralize Customer Support for its client-facing operations. The deployment of Zendesk Service was embedded on the company website, establishing a web-facing intake for support requests that routes customer contacts into a centralized support queue.
The implementation focused on core Customer Support capabilities, including centralized ticketing, a self-service knowledge base, web-embedded support widget for site visitors, automation for routine routing and SLA enforcement, and built-in reporting and dashboards. Zendesk Service was provisioned as a cloud-hosted SaaS instance, configured with role-based access and workflow automation to support consistent ticket lifecycle management across support staff.
Operational coverage centered on customer support and client service teams, using the website integration as the primary inbound channel for incident and inquiry capture. Governance emphasized standardized ticket routing, escalation policies, and permissions to ensure disciplined handling of inbound requests and visibility for managers and stakeholders.
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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IT Service Management | ITSM |
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2021 | 2021 |
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TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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ETRM | TRM |
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2015 | 2015 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2018 | 2018 |
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IT Decision Makers and Key Stakeholders at TrailStone
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by TrailStone Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from TrailStone IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the TrailStone digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD TrailStone Technographics
TrailStone is a Utilities organization based in United States,
with around 150 employees and annual revenues of $10.0 million.
TrailStone operates a diverse technology stack with applications such as
Oracle NetSuite ERP, Cisco Webex Meetings and Zendesk Service,
covering areas like ERP Financial, Audio Video and Web Conferencing and Customer Support.
TrailStone has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Oracle, Cisco Systems and Zendesk.
TrailStone recently adopted applications including
Atlassian Jira Service Desk in 2021, Cisco Webex Meetings in 2019 and Amazon CloudFront in 2019,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of TrailStone’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates TrailStone’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete TrailStone technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.