Una, 45690-000,
Brazil
Transamerica Hospitality Group Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Transamerica Hospitality Group and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 500 Transamerica Hospitality Group employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Transamerica Hospitality Group has purchased the following applications: Gupy Recruitment Software for Recruiting in 2023, Shiji ReviewPro Auto Case Management for Case Management in 2024, HiJiffy for Chatbots and Conversational AI in 2022 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Transamerica Hospitality Group is running and its propensity to invest more and deepen its relationship with Gupy , Shiji Group , HiJiffy or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Transamerica Hospitality Group revenues, which have grown to $51.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Transamerica Hospitality Group intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Gupy | Legacy | Gupy Recruitment Software | Recruiting | HCM | n/a | 2023 | 2023 |
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ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Shiji Group | Legacy | Shiji ReviewPro Auto Case Management | Case Management | ERP Services and Operations | n/a | 2024 | 2024 |
In 2024, Transamerica Hospitality Group implemented Shiji ReviewPro Auto Case Management as a cloud based module within the ReviewPro Guest Experience Improvement Suite. The Shiji ReviewPro Auto Case Management application, listed under Case Management, was deployed across the Transamerica portfolio to centralize guest feedback workflows for 26 properties across Brazil including major cities such as São Paulo, Recife, Curitiba and Campo Grande.
The implementation configured Auto Case Management alongside Online Reputation Management and Guest Satisfaction Surveys to create an integrated feedback to action loop. Functional capabilities implemented include automated alerting and escalation parameters based on review sentiment and survey ratings, workflow definitions aligned to the hotel group structure, and case assignment rules to route issues to operations and quality teams for resolution.
Data aggregation integrations were operationalized through ReviewPro, pulling review data from major online travel agencies and review sites, and combining that with in stay and post stay survey responses. The combined data feeds the Global Review Index score and board level reporting, and the Shiji ReviewPro Auto Case Management workflow ties those signals to operational tasks and OTA response tracking.
Governance was restructured to hold property teams accountable to board KPIs through defined workflows and escalation paths, and to use guest feedback as an input to investment and sourcing decisions such as bringing food and beverage services in house. Outcomes reported by Transamerica include a 4% increase in the Global Review Index, improved reporting for the board, and increased staff engagement after the Auto Case Management rollout.
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| HiJiffy | Legacy | HiJiffy | Chatbots and Conversational AI | AI-Powered Application | n/a | 2022 | 2022 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Web Content Management | Content Management |
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2020 | 2020 |
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Web Content Management | Content Management |
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2020 | 2020 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Customer Experience | CRM |
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2024 | 2024 |
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Customer Experience | CRM |
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2024 | 2024 |
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Marketing Analytics | CRM |
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2022 | 2022 |
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Marketing Automation | CRM |
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2022 | 2022 |
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Marketing Automation | CRM |
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2024 | 2024 |
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Tag Management | CRM |
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2020 | 2020 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Performance Management | ITSM |
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2020 | 2020 |
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Application Performance Management | ITSM |
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2022 | 2022 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Transactional Email | PaaS |
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2024 | 2024 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Application Hosting and Computing Services | IaaS |
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2023 | 2023 |
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Cloud Storage | IaaS |
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2023 | 2023 |
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Content Delivery Network | IaaS |
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2022 | 2022 |
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Content Delivery Network | IaaS |
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2022 | 2022 |
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