List of Shiji ReviewPro Auto Case Management Customers
Beijing, 100036,
China
Since 2010, our global team of researchers has been studying Shiji ReviewPro Auto Case Management customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Shiji ReviewPro Auto Case Management for Case Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Shiji ReviewPro Auto Case Management for Case Management include: Radisson Hotel Group, a Belgium based Leisure and Hospitality organisation with 100000 employees and revenues of $7.30 billion, Minor Hotel Group, a Thailand based Leisure and Hospitality organisation with 42180 employees and revenues of $4.31 billion, Transamerica Hospitality Group, a Brazil based Leisure and Hospitality organisation with 500 employees and revenues of $51.0 million, Corinthia Hotels, a United Kingdom based Leisure and Hospitality organisation with 250 employees and revenues of $30.0 million, Bachcare Holiday Homes, a New Zealand based Leisure and Hospitality organisation with 120 employees and revenues of $15.0 million and many others.
Contact us if you need a completed and verified list of companies using Shiji ReviewPro Auto Case Management, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Shiji ReviewPro Auto Case Management customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
Apply Filters For Customers
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
|---|---|---|---|---|---|---|---|---|---|---|---|
 |
Bachcare Holiday Homes | Leisure and Hospitality | 120 | $15M | New Zealand | Shiji Group | Shiji ReviewPro Auto Case Management | Case Management | 2020 | n/a |
In 2020, Bachcare Holiday Homes implemented Shiji ReviewPro Auto Case Management together with ReviewPro Guest Satisfaction Surveys as part of a targeted Case Management initiative for its New Zealand operations. Bachcare Holiday Homes is New Zealand’s largest holiday home rental company, operating more than 2,200 properties and supported by 124 holiday managers, a scale that guided the configuration and scope of the deployment.
The implementation centered on ReviewPro Guest Satisfaction Surveys and the Shiji ReviewPro Auto Case Management application, with survey templates designed to capture ratings across cleaning, service, facilities and other stay attributes. Auto Case Management was configured to automatically flag specific negative or low ratings, categorize root causes and generate cases for rapid assignment to team members, enabling an automated resolution workflow and operational tracking.
ReviewPro’s sentiment analysis and reporting capabilities were used to break survey results down by region, property, department, booking channel and trip type, and a custom Lifetime Value filter was applied to segment high value guests. Survey responses offered guests the option to share feedback privately, on the holiday home website or as a Google review, and results were published to a personal portal for property owners and holiday managers, creating a closed loop between guest feedback and frontline teams.
Governance changed to embed automated case creation and manual follow up, with cases routed to named staff for remediation and shared with property owners via the portal. Explicit outcomes for the period November 1 to December 31 2020 included a 135% increase in survey conversion, a Net Promoter Score of 65.15 versus a 64.0 goal, an Overall Survey Score of 4.55 out of 5 versus a 4.0 goal, a three point improvement in cleaning scores and a four point improvement in service scores, and operational insights that drove adjustments to in‑property amenities and cleaning practices.
|
 |
Corinthia Hotels | Leisure and Hospitality | 250 | $30M | United Kingdom | Shiji Group | Shiji ReviewPro Auto Case Management | Case Management | 2017 | n/a |
In 2017 Corinthia Hotels implemented Shiji ReviewPro Auto Case Management to automate in-stay feedback capture and accelerate service recovery, deploying the solution as a cloud-based Case Management platform. Corinthia had been using ReviewPro since 2011 and continued to anchor guest satisfaction KPIs on the Global Review Index, extending that program with Guest Satisfaction Surveys and Auto Case Management in 2017 to operationalize on-property feedback.
The implementation combined ReviewPro Reputation capabilities with Guest Satisfaction Surveys and the Shiji ReviewPro Auto Case Management module, configuring automated case creation, prioritization rules, and notification workflows. The solution was set up to collect guest feedback earlier in the stay, generate actionable cases for frontline teams, and route follow-up tasks automatically according to internal service guidelines.
Operational coverage focused on property-level teams and frontline guest service functions, using on-property survey triggers to create cases for rapid resolution. The platform integrated feedback collection and reputation monitoring into a single Case Management workflow, enabling consistent handling of service recovery, escalation, and documentation across Corinthia Hotels properties.
Governance changes included defining and automating service recovery processes, establishing response time expectations, and increasing team engagement at the property level to ensure prompt follow-up. As a result Corinthia Hotels reported a 92 percent response rate within an hour and documented improvements in guest satisfaction and online reputation following the deployment of Shiji ReviewPro Auto Case Management.
|
 |
Minor Hotel Group | Leisure and Hospitality | 42180 | $4.3B | Thailand | Shiji Group | Shiji ReviewPro Auto Case Management | Case Management | 2016 | n/a |
In 2016, Minor Hotel Group onboarded ReviewPro and implemented Shiji ReviewPro Auto Case Management as the Case Management backbone for centralized guest feedback handling and service recovery. The deployment anchored ReviewPro alongside the Guest Experience Improvement Suite to unify monitoring, survey collection, automated case routing, and operational escalation workflows.
The implementation encompassed ReviewPro modules including Online Reputation Management ORM with semantic analysis and the Global Review Index, Guest Satisfaction Surveys GSS for in-stay and post-stay feedback, and Shiji ReviewPro Auto Case Management to automate assignment and tracking of guest issues. Auto Case Management applied business rules to route cases to operational owners, and the combined suite provided instrumentation for both immediate service recovery and trend analysis across properties.
Integration scope explicitly included linking survey results with the hotels PMS to correlate feedback to specific room numbers and guest segments, and to increase review collection via the TripAdvisor Review Collection Program. The project began with a beta at select properties to validate rules and tooling, the learnings from which were codified into standard operating procedures and prepared for groupwide rollout to all hotels.
Governance was formalized through SOPs that became the basis for online training and onboarding of team members and new properties, embedding ReviewPro into guest management processes and service recovery workflows. Outcomes reported in the implementation narrative include strengthened operational consistency, tighter issue resolution through automated case routing, an elevated guest experience, and an associated uplift in revenue as a direct objective of the integrated solution.
|
 |
|
Leisure and Hospitality | 100000 | $7.3B | Belgium | Shiji Group | Shiji ReviewPro Auto Case Management | Case Management | 2017 | n/a |
|
|
|
|
Leisure and Hospitality | 500 | $51M | Brazil | Shiji Group | Shiji ReviewPro Auto Case Management | Case Management | 2024 | n/a |
|
Buyer Intent: Companies Evaluating Shiji ReviewPro Auto Case Management
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
|---|---|---|---|---|---|---|---|---|
| No data found | ||||||||