Transcom Worldwide UK
Limewood Centre, Limewood Rd, Seacroft,
Leeds, LS14 1AB,
United Kingdom
Leeds, LS14 1AB,
United Kingdom
44 11 3273-5400
Professional Services
Transcom Worldwide UK Technographics
Transcom Worldwide UK Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Transcom Worldwide UK and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 40 Transcom Worldwide UK employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Transcom Worldwide UK has purchased the following applications: OpenText Qfiniti for Workforce Management in 2011, Microsoft 365 for Collaboration in 2014, Avaya Aura Contact Center for Call Center in 2017 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Transcom Worldwide UK is running and its propensity to invest more and deepen its relationship with OpenText , Microsoft , Avaya or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Transcom Worldwide UK revenues, which have grown to $10.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Transcom Worldwide UK intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Transcom Worldwide UK Tech Stack and Enterprise Applications
Transcom Worldwide UK HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| OpenText | Legacy | OpenText Qfiniti | Workforce Management | HCM | n/a | 2011 | 2011 |
In 2011 Transcom Worldwide UK implemented OpenText Qfiniti as part of a Workforce Management initiative tied to a wider telephony and site consolidation program. The OpenText Qfiniti deployment was executed within a project spanning December 2011 to March 2012 that included closure of the Telehouse data centre in London and provisioning of new voice services at Limewood House in Leeds.
The implementation focused on interaction recording and eWFM capabilities, deploying OpenText Qfiniti for voice recording and configuring eWFM workflows for scheduling and quality monitoring. Functional activities documented in the program included creation of call routing, direct dial in number planning, DDI provisioning and number range definitions, together with integration of OpenText Qfiniti voice recording into the Avaya telephony platform in Leeds. Validation used operational readiness testing and user acceptance testing schedules, with formal testing and sign off involving internal sponsors and external suppliers.
Operational scope covered customer contact operations supporting the Apple USA helpline in Groningen and agent operations at the Leeds contact centre, impacting workforce management, quality assurance and voice operations functions. Governance was implemented through chaired boardroom meetings with sponsors, technical design teams and suppliers, and strict milestone control against budget schedule and SLAs. All listed project phases were completed within the noted deadlines budget and SLA.
|
Transcom Worldwide UK Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2014 | 2014 |
In 2014, Transcom Worldwide UK implemented Microsoft 365 to centralize email, messaging, and remote collaboration, aligning IT operations with the Collaboration category. The implementation provisioned Office365 services including Outlook Web Access and Microsoft Lync as core access channels for staff.
The Microsoft 365 deployment configured both Outlook Web Access and full Outlook client access, with local Outlook account configuration managed by the Transcom IT team. Functional capabilities implemented include enterprise email and calendaring, presence and instant messaging via Microsoft Lync, and group mailbox and distribution list management.
Operational support was provided locally, with ongoing user support for OWA and full Outlook access and the IT team liaising with the Service Desk on the creation of new email and group addresses. Microsoft Lync was used to provide external companies with remote access for collaboration, and governance focused on mailbox provisioning and account configuration workflows.
|
Transcom Worldwide UK CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Avaya | Legacy | Avaya Aura Contact Center | Call Center | CRM | n/a | 2017 | 2017 |
In 2017, Transcom Worldwide UK implemented Avaya Aura Contact Center as part of a centralized contact center initiative, deploying the solution within the Call Center application category to consolidate fragmented communications and enable flexible resourcing. The implementation included a suite of Avaya products deployed as a corporate standard, led by Avaya Aura Contact Center alongside Avaya Aura Communication Manager, Avaya Call Management System, Avaya Contact Center Control Manager, Avaya Enablement Server, Avaya one-X Agent and Avaya Breeze. These components were positioned to provide centralized routing, IVR and recording capabilities across the estate under a single technology footprint.
The deployment architecture established a global hub in the Netherlands, hosted in a British Telecom data center and routed over the British Telecom network using IP/MPLS, with the platform operated within a private on premise cloud. Transcom centralized approximately 10,000 contact center seats and implemented two primary instances split between northern Europe and southern Europe, enabling licenses to be reallocated between systems to balance capacity and customer enrollments. Centralization reduced the need to scale by physical location and created a model where landing calls, routing, IVR and recording are handled through the Netherlands gateways.
Functional modules implemented included enterprise routing and IVR, supervisor reporting through Avaya Call Management System, contact center orchestration via Avaya Contact Center Control Manager and agent desktop integration with Avaya one-X Agent. Avaya Breeze was used to introduce omnichannel capabilities, adding chat, email and WebRTC support, mobile-centric communications via Avaya Equinox and automation for intelligent escalation to live agents. These modules together supported more advanced routing strategies such as context aware handling and customer value based routing.
Operational coverage extended to handling calls for sixteen European countries from the Netherlands hub and supporting operations across Transcom’s global footprint, which includes over 40 locations in Europe and multilingual support across 16 European countries. The rollout was staged to minimize risk, with incremental migrations described as stepping stones where individual contact centers were transitioned in planned waves, and a dedicated team of about fifty experts on standby during cutovers. Avaya worked in close collaboration with DatapointEurope and SPS to architect, build and validate the centralized platform and to ensure contractual and operational alignment across multiple delivery models.
Explicit outcomes reported from the implementation included decreased operational costs, higher platform stability and the ability to innovate more rapidly through the Avaya Breeze platform, positioning Transcom as a multichannel solution provider. Reliability targets were strict, with the environment designed to support very high uptime levels and a global consolidation of infrastructure that enabled faster onboarding of new locations and streamlined management of hardware and licenses.
|
|
|
|
|
Call Center | CRM |
|
2017 | 2017 |
|
|
|
|
|
Call Center | CRM |
|
2017 | 2017 |
|
|
|
|
|
Call Center | CRM |
|
2017 | 2017 |
|
|
|
|
|
Call Center | CRM |
|
2017 | 2017 |
|
Transcom Worldwide UK PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Apps Development | PaaS |
|
2017 | 2017 |
|
IT Decision Makers and Key Stakeholders at Transcom Worldwide UK
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
|
|
Customer Support Manager | Manager | Customer Service | |
|
|
|
Senior IT Director, Americas & UK | Director | IT | |
|
|
|
UK Senior Operations Manager | Manager | Operations | |
|
|
|
Global IT Business Analyst | Manager | IT | |
|
Apps Being Evaluated by Transcom Worldwide UK Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Transcom Worldwide UK IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Transcom Worldwide UK digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD Transcom Worldwide UK Technographics
Transcom Worldwide UK is a Professional Services organization based in United Kingdom,
with around 40 employees and annual revenues of $10.0 million.
Transcom Worldwide UK operates a diverse technology stack with applications such as
OpenText Qfiniti, Microsoft 365 and Avaya Aura Contact Center,
covering areas like Workforce Management, Collaboration and Call Center.
Transcom Worldwide UK has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as OpenText, Microsoft and Avaya.
Transcom Worldwide UK recently adopted applications including
Avaya Aura Contact Center in 2017, Avaya Aura Communication Manager in 2017 and Avaya Call Management System in 2017,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Transcom Worldwide UK’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Transcom Worldwide UK’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Transcom Worldwide UK technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.