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Transcom Worldwide UK
Location
Limewood Centre, Limewood Rd, Seacroft,
Leeds, LS14 1AB,
United Kingdom
Website
https://www.uk.transcom.com/
Phone
44 11 3273-5400
Artw industry
Professional Services
Employee
Revenue

Transcom Worldwide UK Technographics

Transcom Worldwide UK Software Purchases and Digital Transformation Initiatives

Discover the latest software purchases and digital transformation initiatives being undertaken by Transcom Worldwide UK and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 40 Transcom Worldwide UK employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.

During our research, we have identified that Transcom Worldwide UK has purchased the following applications: OpenText Qfiniti for Workforce Management in 2011, Microsoft 365 for Collaboration in 2014, Avaya Aura Contact Center for Call Center in 2017 and the related IT decision-makers and key stakeholders.

Our database provides customer insight and contextual information on which enterprise applications and software systems Transcom Worldwide UK is running and its propensity to invest more and deepen its relationship with OpenText , Microsoft , Avaya or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.

We have been analyzing Transcom Worldwide UK revenues, which have grown to $10.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Transcom Worldwide UK intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.

Transcom Worldwide UK Data, Technology Stack, and Enterprise Applications
HCM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
OpenText Legacy OpenText Qfiniti Workforce Management HCM n/a 2011 2011
In 2011 Transcom Worldwide UK implemented OpenText Qfiniti as part of a Workforce Management initiative tied to a wider telephony and site consolidation program. The OpenText Qfiniti deployment was executed within a project spanning December 2011 to March 2012 that included closure of the Telehouse data centre in London and provisioning of new voice services at Limewood House in Leeds. The implementation focused on interaction recording and eWFM capabilities, deploying OpenText Qfiniti for voice recording and configuring eWFM workflows for scheduling and quality monitoring. Functional activities documented in the program included creation of call routing, direct dial in number planning, DDI provisioning and number range definitions, together with integration of OpenText Qfiniti voice recording into the Avaya telephony platform in Leeds. Validation used operational readiness testing and user acceptance testing schedules, with formal testing and sign off involving internal sponsors and external suppliers. Operational scope covered customer contact operations supporting the Apple USA helpline in Groningen and agent operations at the Leeds contact centre, impacting workforce management, quality assurance and voice operations functions. Governance was implemented through chaired boardroom meetings with sponsors, technical design teams and suppliers, and strict milestone control against budget schedule and SLAs. All listed project phases were completed within the noted deadlines budget and SLA.
Collaboration
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Microsoft Legacy Microsoft 365 Collaboration Collaboration n/a 2014 2014
CRM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Avaya Legacy Avaya Aura Contact Center Call Center CRM n/a 2017 2017
Call Center CRM 2017 2017
Call Center CRM 2017 2017
Call Center CRM 2017 2017
Call Center CRM 2017 2017
PaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Apps Development PaaS 2017 2017
IT Decision Makers and Key Stakeholders at Transcom Worldwide UK
First Name Last Name Title Function Department Email Phone
No data found
Show All Contacts
Apps Being Evaluated by Transcom Worldwide UK Executives
Date Company Status Vendor Product Category Market
No data found
FAQ - APPS RUN THE WORLD Transcom Worldwide UK Technographics

Transcom Worldwide UK is a Professional Services organization based in United Kingdom, with around 40 employees and annual revenues of $10.0 million.

Transcom Worldwide UK operates a diverse technology stack with applications such as OpenText Qfiniti, Microsoft 365 and Avaya Aura Contact Center, covering areas like Workforce Management, Collaboration and Call Center.

Transcom Worldwide UK has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as OpenText, Microsoft and Avaya.

Transcom Worldwide UK recently adopted applications including Avaya Aura Contact Center in 2017, Avaya Aura Communication Manager in 2017 and Avaya Call Management System in 2017, highlighting its ongoing modernization strategy.

APPS RUN THE WORLD maintains an up-to-date database of Transcom Worldwide UK’s key decision makers and IT executives, available to Premium subscribers.

Our research team continuously updates Transcom Worldwide UK’s profile with verified software purchases, vendor relationships, and digital initiatives identified from public and proprietary sources.

Subscribe to APPS RUN THE WORLD to access the complete Transcom Worldwide UK technographics profile, including detailed breakdowns by category, vendor, and IT decision makers.