Transportation Security Administration (TSA)
6595 Springfield Center Dr,
Springfield, 22150, VA,
United States
Springfield, 22150, VA,
United States
1 855-347-8371
Government
Transportation Security Administration (TSA) Technographics
Transportation Security Administration (TSA) Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Transportation Security Administration (TSA) and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 57438 Transportation Security Administration (TSA) employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Transportation Security Administration (TSA) has purchased the following applications: SAP Concur Expense for Expense Management in 2016, UKG Workforce Central Payroll (ex Kronos Workforce Payroll) for Payroll in 2013, Rocket.chat for Chatbots and Conversational AI in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Transportation Security Administration (TSA) is running and its propensity to invest more and deepen its relationship with SAP , UKG , Rocket.chat or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Transportation Security Administration (TSA) revenues, which have grown to $9.70 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Transportation Security Administration (TSA) intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Transportation Security Administration (TSA) Tech Stack and Enterprise Applications
Transportation Security Administration (TSA) ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP Concur Expense | Expense Management | ERP | n/a | 2016 | 2016 |
In 2016, the Transportation Security Administration (TSA) implemented SAP Concur Expense as part of its Expense Management tooling. The rollout targeted Field Office administrative operations supporting Operation, Training and Visible Intermodal Prevention and Response VIPR programs, with primary users among Federal Air Marshal squads and Field Office administrative staff.
SAP Concur Expense was configured to support travel authorization creation, voucher certification, and expense reporting workflows, with designated points of contact responsible for verifying travel policy compliance. The implementation also accommodated government fleet credit card tracking and reconciliation workflows, and administrative personnel performed high-accuracy data entry to populate travel and expense records.
Operationally Concur handled travel authorizations and voucher processing in conjunction with the Fed Traveler database Concur instance, while time and attendance entry and leave and payroll data were recorded in the WebTA database. The deployment covered Field Office functions including maintenance of Employee Performance Files, schedules and squad rosters, and administration of the Online Learning Center for training records.
Governance established travel regulations and policy points of contact who verified and certified all travel authorizations and vouchers to ensure adherence to federal financial management laws, and vehicle custodians maintained log books, maintenance records and fleet card tracking tied to expense workflows. Day to day workflows centralized travel certification and expense processing within SAP Concur Expense, clarifying administrative responsibilities across the Field Office.
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Transportation Security Administration (TSA) HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| UKG | Legacy | UKG Workforce Central Payroll (ex Kronos Workforce Payroll) | Payroll | HCM | n/a | 2013 | 2013 |
In 2013, Transportation Security Administration implemented UKG Workforce Central Payroll (ex Kronos Workforce Payroll) as its Payroll application. The deployment uses KRONOS web based scheduling and payroll software together with the National Finance Center website to process schedules and execute payroll for TSA personnel.
UKG Workforce Central Payroll was configured to manage time capture, schedule processing, payroll calculation, and federal submission workflows, supporting TSA payroll, HR, and finance functions for roughly 57,438 employees. The operational architecture centers on the UKG web based scheduling interface integrated with the National Finance Center website for payroll submission, with governance emphasizing centralized payroll processing, standardized schedule to pay procedures, and controls for federal payroll compliance.
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Time and Attendance | HCM |
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2013 | 2013 |
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Workforce Management | HCM |
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2013 | 2013 |
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Workforce Scheduling | HCM |
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2013 | 2013 |
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Transportation Security Administration (TSA) AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Rocket.chat | Legacy | Rocket.chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2020 | 2020 |
In 2020, the Transportation Security Administration deployed Rocket.chat on its public website as a customer engagement layer. Rocket.chat is implemented as a Chatbots and Conversational AI solution to provide public-facing traveler assistance and site-level conversational interactions via an embedded web channel.
The deployment uses Rocket.chat application capabilities typical for Chatbots and Conversational AI, including an embedded web chat widget, conversational scripting for frequently asked questions, automated response routing and live agent handoff workflows. Configuration emphasis included role based access for agents, message moderation controls and content authoring for scripted responses to ensure consistent public messaging.
Operationally the Rocket.chat instance is scoped to TSA.gov and zoned to support TSA communications and customer support functions across the United States. Governance practices described around the implementation focus on content review, moderation workflows and operating procedures for public engagement, aligning chat operations with federal public communication requirements.
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Transportation Security Administration (TSA) Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Analytics and BI | Analytics and BI |
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2008 | 2018 |
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Transportation Security Administration (TSA) Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application, Web and Enterprise Search | Content Management |
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2020 | 2020 |
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Transportation Security Administration (TSA) CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Citizen Engagement | CRM |
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2014 | 2015 |
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Customer Data Platform | CRM |
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2020 | 2020 |
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Transportation Security Administration (TSA) ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Performance Management | ITSM |
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2013 | 2013 |
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Transportation Security Administration (TSA) TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Critical Event Management | TRM |
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2025 | 2025 |
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Transportation Security Administration (TSA) IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Content Delivery Network | IaaS |
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2014 | 2014 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Network Management and Monitoring | IaaS |
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2017 | 2017 |
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Transportation Security Administration (TSA) CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Identity and Access Management (IAM) | CyberSecurity |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at Transportation Security Administration (TSA)
| First Name | Last Name | Title | Function | Department | Phone | |
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Chief Data Architect, Big Data Architect, Program Manager | Manager | IT | |
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Chief Financial Officer | CXO | Finance | |
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Director, Program Management Division, Office of Intelligence and Analysis | Director | IT | |
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CFO Budget- Budget Analyst | CXO | Finance | |
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Assistant Administrator for the Office of Human Capital | Manager | HR | |
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Finance Director | Director | Finance | |
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IT Manager | Manager | IT | |
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HR Director | Director | HR | |
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Assistant Administrator for the Office of Contracting and Procurement | Manager | Procurement | |
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Chief Information Officer | CXO | IT | |
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Chief of Staff | CXO | Finance | |
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Financial Accountant | Manager | Finance | |
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Senior Human Resources Business Partner | Manager | HR | |
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Director Of Payroll Services | Director | Finance | |
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Global VP HR | VP | HR | |
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Program Analyst, IT Strategy Branch, Office of Information Technology (CIO) | Manager | IT | |
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Senior Siebel/OBIEE Administrator | Manager | IT | |
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Executive Director, IT Operations | Director | IT | |
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Chief Information Officer | CXO | IT | |
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IT Manager | Manager | IT | |
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Director, Operations and Engineering, IT | Director | Finance | |
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Enterprise Operations | CXO | Finance | |
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Apps Being Evaluated by Transportation Security Administration (TSA) Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Transportation Security Administration (TSA) IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Transportation Security Administration (TSA) digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD Transportation Security Administration (TSA) Technographics
Transportation Security Administration (TSA) is a Government organization based in United States,
with around 57438 employees and annual revenues of $9.70 billion.
Transportation Security Administration (TSA) operates a diverse technology stack with applications such as
SAP Concur Expense, UKG Workforce Central Payroll (ex Kronos Workforce Payroll) and Rocket.chat,
covering areas like Expense Management, Payroll and Chatbots and Conversational AI.
Transportation Security Administration (TSA) has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as SAP, UKG and Rocket.chat.
Transportation Security Administration (TSA) recently adopted applications including
Juvare UCP in 2025, Okta Identity Cloud in 2021 and Rocket.chat in 2020,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Transportation Security Administration (TSA)’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Transportation Security Administration (TSA)’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Transportation Security Administration (TSA) technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.