Amsterdam, 1019 GM,
Netherlands
Travix International Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Travix International and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 500 Travix International employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Travix International has purchased the following applications: Freshdesk Workforce Management for Workforce Management in 2022, Amadeus e-Travel Management for Travel Management in 2020, Google Workspace (Formerly Google G-Suite) for Collaboration in 2015 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Travix International is running and its propensity to invest more and deepen its relationship with Freshworks , Amadeus IT Group , Google or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Travix International revenues, which have grown to $2.00 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Travix International intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Freshworks | Legacy | Freshdesk Workforce Management | Workforce Management | HCM | n/a | 2022 | 2022 |
In 2022, Travix International implemented Freshdesk Workforce Management to support its customer service organization. The Freshdesk Workforce Management deployment targeted Workforce Management capabilities to bring forecasting and scheduling discipline to the companys European contact centers.
The implementation integrated injixo workforce management capabilities with Freshdesk to forecast contact volumes and optimise agent schedules, leveraging forecasting and schedule optimization workflows typical of Workforce Management applications. Configuration centered on demand forecasting, shift planning, and schedule optimization to align agent rosters with predicted contact volumes, and injixo functionality was embedded alongside Freshdesk scheduling interfaces.
Operational coverage included Travixs global customer service operations in Europe, where contact center planners and workforce managers used the combined Freshdesk Workforce Management and injixo capabilities to produce staffing plans and intraday adjustments. The integration connected forecasting outputs directly to agent schedules within Freshdesk, enabling tighter alignment between expected volumes and staffing across regional service sites.
Governance shifted toward centralized workforce planning and formalized roster approval workflows, with planners using the solution to drive schedule changes and adherence processes. The initiative was explicitly aimed at improving scheduling efficiency and service levels through integrated forecasting and schedule optimization, with outcomes focused on operational alignment rather than quantified metrics.
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ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Amadeus IT Group | Legacy | Amadeus e-Travel Management | Travel Management | ERP Services and Operations | n/a | 2020 | 2020 |
In 2020 Travix International deployed Amadeus e-Travel Management to strengthen its Travel Management capabilities for a global online travel agency handling thousands of travelers. CEO John Mangelaars, who led Travix’s strategic shift toward flight merchandising, attributes merchandising to driving up to a 50% increase in revenues and to improving customer experience and airline partner relationships.
The implementation centered on Amadeus e-Travel Management’s merchandising-enabled offer and booking workflows, aligning product merchandising with fare shopping and booking orchestration. Configuration emphasized merchandising rules, offer creation and presentation logic to support more targeted product displays and ancillary offers, consistent with Travel Management functional patterns.
Operational coverage focused on Travix’s commercial, merchandising and product teams within the OTA, extending across customer-facing booking flows and partner commercial channels. The deployment supported interactions with airline partners through enhanced merchandising capabilities and jointly managed offer strategies, reinforcing commercial relationship management.
Governance and rollout were driven from executive leadership with John Mangelaars overseeing the shift toward flight-centric merchandising, reflecting an early adopter posture for Amadeus merchandising technology. Implementation appears to have been staged into merchandising and booking workstreams to embed new offer management practices into existing commercial operations.
Outcomes explicitly reported include up to a 50% revenue uplift attributed to merchandising, a better customer experience, and stronger relationships with airline partners, factors cited by Travix leadership as justification for adopting Amadeus e-Travel Management within their Travel Management stack.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Legacy | Google Workspace (Formerly Google G-Suite) | Collaboration | Collaboration | n/a | 2015 | 2015 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
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|
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Customer Support | CRM |
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2018 | 2018 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Performance Management | ITSM |
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2015 | 2015 |
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IT Service Management | ITSM |
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2018 | 2018 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2015 | 2015 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Secure Email Gateways (SEGs) | CyberSecurity |
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2020 | 2020 |
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