Peterborough, K9L 0G2, ON,
Canada
Trent University Technographics
Trent University Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Trent University and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 4 Trent University employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Trent University has purchased the following applications: Microsoft 365 for Collaboration in 2015, Crazy Egg for Marketing Analytics in 2019, Atlassian Jira Service Desk for IT Service Management in 2022 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Trent University is running and its propensity to invest more and deepen its relationship with Microsoft , Crazy Egg , Atlassian or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Trent University revenues, which have grown to $1.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Trent University intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Trent University Tech Stack and Enterprise Applications
Trent University Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2015 | 2015 |
In 2015, Trent University deployed Microsoft 365 for Collaboration to provide cloud-hosted collaboration and content services that are surfaced on its public website. The implementation of Microsoft 365 supports collaboration and content management business functions for the institution. Trent University Microsoft 365 Collaboration is used to centralize email, document storage, and group collaboration workflows.
The deployment reflects a compact operational scope aligned to a four person administrative unit, with cloud identity and access controls and role based access governing user access. Functional modules typically provisioned include Exchange Online for email, SharePoint Online for site and content management, Microsoft Teams for synchronous collaboration, and OneDrive for personal file storage, and these modules are visible through web delivered features on the Trent website. Governance centers on centralized cloud configuration and access policies to manage content publishing and collaborative workflows.
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Trent University CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Crazy Egg | Legacy | Crazy Egg | Marketing Analytics | CRM | n/a | 2019 | 2019 |
In 2019, Trent University implemented Crazy Egg on its public website. Crazy Egg is a Marketing Analytics application used to capture page-level user behavior and engagement, leveraging heatmaps, scroll tracking, and session snapshots as part of web analytics and UX instrumentation. The deployment focuses on client-side data capture to inform content and navigation decisions on the institutional site.
Deployment is implemented via a lightweight JavaScript snippet embedded across Trent University web pages, enabling click mapping, scroll mapping, and session recording for marketing and web operations. Operational coverage is the university website, with functional users in marketing, web communications, and user experience teams utilizing Crazy Egg for behavioral analysis and content optimization.
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Trent University ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Atlassian | Legacy | Atlassian Jira Service Desk | IT Service Management | ITSM | n/a | 2022 | 2022 |
In 2022, Trent University deployed Atlassian Jira Service Desk for IT Service Management to provide a web-based service portal on its public website. Trent University implemented Atlassian Jira Service Desk for IT Service Management to centralize IT helpdesk and service request workflows and present a self-service entry point for users via the website.
The implementation emphasized standard IT Service Management capabilities, including incident management, request fulfillment, a service catalog surfaced through the portal, knowledge base publishing and ticket lifecycle workflows. Atlassian Jira Service Desk was configured to support request routing, basic SLA tracking and automated status updates to streamline intake and resolution steps.
Operational scope focuses on campus IT support delivered through the website, with the portal serving as the primary channel for students, faculty and staff to log issues and track progress. Governance and rollout were executed as a web-first deployment with phased enablement of catalog items and workflow rules to match internal support capacity and intake processes.
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Trent University PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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|
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Robotic Process Automation | PaaS |
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2019 | 2019 |
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Transactional Email | PaaS |
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2018 | 2018 |
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Trent University IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2014 | 2014 |
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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IT Decision Makers and Key Stakeholders at Trent University
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Trent University Executives
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| 2026-02-26 | Trent University | Evaluated | Microsoft | Microsoft Dynamics 365 for Finance and Operations | ERP Financial | ERP |
| 2025-03-05 | Trent University | Evaluated | With Reach | Reach FX | FX and Currency Management | TRM |
| 2024-07-21 | Trent University | Evaluated | Finastra | Finastra Misys FusionBanking Loan IQ | Loan Management | ERP Services and Operations |