Lexington, 40513, KY,
United States
TrinSoft Technographics
TrinSoft Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by TrinSoft and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 30 TrinSoft employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
TrinSoft has purchased the following applications: Provide Support for Chatbots and Conversational AI in 2013, Microsoft 365 for Collaboration in 2015, Hubspot CRM for CRM in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems TrinSoft is running and its propensity to invest more and deepen its relationship with Provide Support , HubSpot , Microsoft or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing TrinSoft revenues, which have grown to $3.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for TrinSoft intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
TrinSoft Tech Stack and Enterprise Applications
TrinSoft AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Provide Support | Legacy | Provide Support | Chatbots and Conversational AI | AI-Powered Application | n/a | 2013 | 2013 |
In 2013, TrinSoft deployed Provide Support on its website under the Chatbots and Conversational AI category. The deployment installed the Provide Support live chat widget across public web pages to capture inbound client inquiries for the professional services firm.
The implementation follows a client-side web widget architecture common to Chatbots and Conversational AI solutions, enabling real-time messaging, visitor monitoring, pre-chat forms, and canned responses to standardize initial contact. Configuration emphasized session initiation, automated greetings, and chat routing rules to direct conversations to the internal service team.
Operational coverage focused on the corporate website and front-line business functions such as client support and sales inquiry handling, aligning chat handling with small team workflows appropriate for a 30 employee organization. Governance measures included defined availability hours, scripted response templates, and internal escalation and handoff procedures for consultants.
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Chatbots and Conversational AI | AI-Powered Application |
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2019 | 2019 |
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TrinSoft Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2015 | 2015 |
In 2015, TrinSoft deployed Microsoft 365 to support Collaboration across its professional services operations. The implementation leveraged Microsoft 365 Collaboration capabilities including hosted email, document collaboration, cloud file storage, and real time communication tools, provisioned for company wide use among roughly 30 employees to support project delivery and internal knowledge sharing.
Deployment emphasized cloud tenant provisioning with centralized account and access governance, surfacing Microsoft 365 services through the corporate web presence. Microsoft 365 is used on TrinSoft's website, and governance focused on account provisioning and collaboration policy controls aligned to professional services workflows.
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TrinSoft CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| HubSpot | Legacy | Hubspot CRM | CRM | CRM | n/a | 2020 | 2020 |
In 2020, TrinSoft implemented Hubspot CRM. TrinSoft deployed Hubspot CRM as its central CRM for sales and client engagement for the 30-person professional services firm in the United States, embedding Hubspot CRM on the public website to capture leads and track visitor interactions.
Configuration emphasized standard CRM modules including contact management, deal pipeline configuration, web form capture, and activity tracking, with contact property mappings and automated attribution for website-sourced leads. Governance was oriented toward centralized administrative control over user permissions and data hygiene processes to support sales and client delivery teams, and no additional system integrations were specified beyond the website instrumentation.
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Digital Advertising Platform | CRM |
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2019 | 2019 |
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Marketing Automation | CRM |
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2021 | 2021 |
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TrinSoft IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at TrinSoft
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by TrinSoft Executives
| Date | Company | Status | Vendor | Product | Category | Market |
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