Hinckley, LE10 3BZ,
United Kingdom
Triumph Motorcycles Technographics
Triumph Motorcycles Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Triumph Motorcycles and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1700 Triumph Motorcycles employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Triumph Motorcycles has purchased the following applications: Infor SunSystems for ERP Financial in 2015, Conduent Benefits Administration (OEM Mercer Darwin Benefits) for Benefits Administration in 2018, Salesforce Chat (formerly Salesforce Live Agent) for Chatbots and Conversational AI in 2016 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Triumph Motorcycles is running and its propensity to invest more and deepen its relationship with Infor , Conduent , Salesforce or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Triumph Motorcycles revenues, which have grown to $300.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Triumph Motorcycles intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Triumph Motorcycles Tech Stack and Enterprise Applications
Triumph Motorcycles ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Infor | Legacy | Infor SunSystems | ERP Financial | ERP Financial Management | n/a | 2015 | 2015 |
In 2015, Triumph Motorcycles implemented Infor SunSystems to centralize financial controls and accounting processes. Infor SunSystems was deployed as the company ERP Financial platform to support reconciliation workflows and to instrument Value Engineering savings tracking for bike component programs.
The deployment focused on core financial workflows, including general ledger posting, component-level cost capture, and accounting transfer desk processes. Sun Accounting's Transfer Desk was configured and used to address longstanding reconciliation issues, providing transaction-level transfer and adjustment capabilities within Infor SunSystems.
Operational coverage centered on the finance organization and value engineering teams, with the system used to record and attribute cost reductions from Value Engineering activities to specific component programs. Configuration work emphasized cost attribution and reporting fields to allow VE project financials to flow through the ERP Financial ledgers.
Outcomes documented during the engagement included the ability to measure savings made from Value Engineering applied to multiple bike components and the resolution of persistent reconciliations using Sun Accounting's Transfer Desk. These signals indicate Infor SunSystems was used to both capture VE savings and remediate reconciliation gaps in Triumph Motorcycles accounting workflows.
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Triumph Motorcycles HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Conduent | Legacy | Conduent Benefits Administration (OEM Mercer Darwin Benefits) | Benefits Administration | HCM | n/a | 2018 | 2018 |
In 2018, Triumph Motorcycles implemented Conduent Benefits Administration (OEM Mercer Darwin Benefits) to centralize employee benefits management across its workforce. The deployment used Conduent Benefits Administration to provision core Benefits Administration functions including plan configuration, eligibility rules, open enrollment and life event processing, and employee self service for enrollment and communication. Conduent Benefits Administration (OEM Mercer Darwin Benefits) was configured to act as the system of record for benefits life cycle management and policies.
Operational ownership was placed with HR and Total Rewards, with role based access controls established for benefits administrators and managers to support governance and approvals. The implementation emphasized configuration for plan year management, audit trails to support compliance, and workflow orchestration to reduce manual benefits processing. Triumph Motorcycles applied the system across its employee population to standardize benefits administration processes and streamline HR execution of benefits policy.
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Triumph Motorcycles AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Salesforce | Legacy | Salesforce Chat (formerly Salesforce Live Agent) | Chatbots and Conversational AI | AI-Powered Application | n/a | 2016 | 2016 |
In 2016, Triumph Motorcycles deployed Salesforce Chat (formerly Salesforce Live Agent) on its public website. The implementation used Salesforce Chat as a Chatbots and Conversational AI solution to deliver real time customer engagement for retail sales and owner support inquiries through the corporate website.
The deployment centered on an embedded web chat widget and configuration of agent facing chat consoles, session routing and queue management, canned response libraries, and transcript capture to support follow up and case handling. Configuration emphasized standard Chatbots and Conversational AI capabilities such as real time messaging, canned replies, session handoff to human agents, and chat transcript logging to feed customer support workflows and escalation paths on the website.
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Triumph Motorcycles Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Collaboration | Collaboration |
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2019 | 2019 |
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Triumph Motorcycles Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Web Content Management | Content Management |
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2015 | 2015 |
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Triumph Motorcycles CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Customer Data Platform | CRM |
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2023 | 2023 |
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Customer Experience | CRM |
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2017 | 2017 |
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Marketing Automation | CRM |
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2015 | 2015 |
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Marketing Automation | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
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2023 | 2023 |
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Marketing Automation | CRM |
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2018 | 2018 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2016 | 2016 |
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Sales Automation, Sales Engagement | CRM |
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2022 | 2022 |
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Triumph Motorcycles TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Governance, Risk and Compliance | TRM |
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2021 | 2021 |
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Governance, Risk and Compliance | TRM |
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2021 | 2021 |
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Triumph Motorcycles IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2012 | 2012 |
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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IT Decision Makers and Key Stakeholders at Triumph Motorcycles
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Triumph Motorcycles Executives
| Date | Company | Status | Vendor | Product | Category | Market |
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| No data found | ||||||