Trust Payments
1 Royal Exchange, Royal Exchange Avenue,
London, EC3V 3DG,
United Kingdom
London, EC3V 3DG,
United Kingdom
44 33 3240-6000
Banking and Financial Services
Trust Payments Technographics
Trust Payments Software Purchases and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Trust Payments and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 500 Trust Payments employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Trust Payments has purchased the following applications: PayFit Expenses for Expense Management in 2021, PayFit Leave and absences for Absence and Leave Management in 2021, Salesforce Chat (formerly Salesforce Live Agent) for Chatbots and Conversational AI in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Trust Payments is running and its propensity to invest more and deepen its relationship with PayFit , Adyen , Apple or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Trust Payments revenues, which have grown to $92.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Trust Payments intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Trust Payments Data, Technology Stack, and Enterprise Applications
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| PayFit | Legacy | PayFit Expenses | Expense Management | ERP Financial Management | n/a | 2021 | 2021 |
In 2021 Trust Payments implemented PayFit Expenses alongside its PayFit payroll and HR deployment, extending automation beyond onboarding and manual spreadsheet payroll processes. Trust Payments had adopted PayFit for payroll and HR in the UK to automate onboarding during a rapid hiring phase and to process large volumes of new starters, and PayFit Expenses was brought in to address expense capture and reimbursement workflows as part of Expense Management for Finance and HR functions.
The implementation focused on standard Expense Management capabilities, including mobile receipt capture, optical character recognition for digitizing receipts, configurable approval workflows, policy controls for per diem and expense types, and exportable expense reporting for accounting reconciliation. PayFit Expenses was configured to align approval hierarchies with existing HR reporting lines and to centralize employee submissions that had previously been handled in spreadsheets.
Operational coverage centered on UK Finance and HR teams during a phased rollout that ran concurrently with accelerated hiring, with governance implemented through role-based approval chains and expense policy enforcement in the application. The deployment leveraged the existing PayFit payroll and HR instance to streamline reimbursement routing and payroll adjustments, while process changes emphasized moving spreadsheet-based submission and manual approvals into the PayFit Expenses workflow.
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Payment Processing | ERP Financial Management |
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2019 | 2019 |
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Payment Processing | ERP Financial Management |
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2022 | 2022 |
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Payment Processing | ERP Financial Management |
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2022 | 2022 |
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Payment Processing | ERP Financial Management |
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2023 | 2023 |
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Payment Processing | ERP Financial Management |
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2023 | 2023 |
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Payment Processing | ERP Financial Management |
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2022 | 2022 |
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Payment Processing | ERP Financial Management |
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2022 | 2022 |
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Payment Processing | ERP Financial Management |
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2022 | 2022 |
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HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| PayFit | Legacy | PayFit Leave and absences | Absence and Leave Management | HCM | n/a | 2021 | 2021 |
In 2021 Trust Payments implemented PayFit Leave and absences as part of a broader PayFit HR and payroll deployment, targeting Absence and Leave Management within HR and payroll operations. The move to PayFit is documented as automating payroll and onboarding workflows, and the case study notes the platform supported onboarding 160 new joiners while reducing spreadsheet driven errors and administrative time during hiring and payroll cycles. The full application name PayFit Leave and absences is used in production alongside PayFit payroll and onboarding functionality within the same tenant.
The implementation configured the PayFit Leave and absences module to manage core absence workflows including leave requests, absence tracking, configurable accrual rules, manager approvals, and employee self service, consistent with Absence and Leave Management capabilities. Configuration work was executed alongside payroll and onboarding setup to ensure cross module consistency for pay impact calculations, headcount updates, and new joiner entitlements. Automation replaced manual spreadsheet processing for leave records and integrated absence status into the employee lifecycle managed in PayFit.
Operational responsibility centered on HR and payroll teams in the United Kingdom, with the PayFit Leave and absences deployment operating on PayFit's cloud delivery model as part of the vendor platform. Governance changes emphasized centralized absence records, standardized approval workflows, and reduced reliance on offline spreadsheets to improve auditability and operational consistency. Reported outcomes in the case study include time savings during onboarding of 160 joiners and a reduction in spreadsheet driven errors.
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Core HR | HCM |
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2023 | 2023 |
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Onboarding | HCM |
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2023 | 2023 |
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Salesforce | Legacy | Salesforce Chat (formerly Salesforce Live Agent) | Chatbots and Conversational AI | AI-Powered Application | n/a | 2021 | 2021 |
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Chatbots and Conversational AI | AI-Powered Application |
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2022 | 2022 |
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Collaboration | Collaboration |
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2019 | 2019 |
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Collaboration | Collaboration |
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2021 | 2021 |
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Collaboration | Collaboration |
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2022 | 2022 |
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Collaboration | Collaboration |
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2024 | 2024 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Digital Signing | Content Management |
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2020 | 2020 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Experience | CRM |
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2020 | 2020 |
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Customer Support | CRM |
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2022 | 2022 |
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Marketing Analytics | CRM |
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2023 | 2023 |
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Marketing Analytics | CRM |
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2024 | 2024 |
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Marketing Analytics | CRM |
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2024 | 2024 |
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Marketing Automation | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
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2023 | 2023 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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Tag Management | CRM |
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2019 | 2019 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2023 | 2023 |
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IT Service Management | ITSM |
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2020 | 2020 |
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TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Governance, Risk and Compliance | TRM |
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2022 | 2022 |
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Governance, Risk and Compliance | TRM |
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2022 | 2022 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2021 | 2021 |
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Transactional Email | PaaS |
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2021 | 2021 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Identity and Access Management (IAM) | CyberSecurity |
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2021 | 2021 |
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Identity and Access Management (IAM) | CyberSecurity |
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2023 | 2023 |
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IT Decision Makers and Key Stakeholders at Trust Payments
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by Trust Payments Executives
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Trust Payments Technographics
Trust Payments is a Banking and Financial Services organization based in United Kingdom,
with around 500 employees and annual revenues of $92.0 million.
Trust Payments operates a diverse technology stack with applications such as
PayFit Expenses, PayFit Leave and absences and Salesforce Chat (formerly Salesforce Live Agent),
covering areas like Expense Management, Absence and Leave Management and Chatbots and Conversational AI.
Trust Payments has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as PayFit and Salesforce.
Trust Payments recently adopted applications including
Miro in 2024, Microsoft Clarity in 2024 and Omniconvert Explore in 2024,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Trust Payments’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Trust Payments’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Trust Payments technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.