TS Imagine
125 W 25th Street, 8th Floor,
New York, 10001, NY,
United States
New York, 10001, NY,
United States
1 212-359-4100
Professional Services
TS Imagine Technographics
TS Imagine Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by TS Imagine and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 390 TS Imagine employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that TS Imagine has purchased the following applications: Snowflake Cortex AI for Generative AI Platforms in 2024, Crazy Egg for Marketing Analytics in 2022, Atlassian Jira Service Desk for IT Service Management in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems TS Imagine is running and its propensity to invest more and deepen its relationship with Snowflake , Crazy Egg , Salesforce or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing TS Imagine revenues, which have grown to $114.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for TS Imagine intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
TS Imagine Tech Stack and Enterprise Applications
TS Imagine AI Development
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Snowflake | Legacy | Snowflake Cortex AI | Generative AI Platforms | AI Development | n/a | 2024 | 2024 |
In 2024, TS Imagine implemented Snowflake Cortex AI to operationalize retrieval-augmented generation workflows, consolidating AI-driven automation within the Snowflake ecosystem. Snowflake Cortex AI is used here as a Generative AI Platforms solution to power production RAGs across the company, specifically within data management and customer service teams.
The implementation centers on an automated RAG pipeline that ingests and deduplicates incoming vendor and client emails, applies vectorized retrieval and generative summarization, and then converts insights into actionable work items. Snowflake Cortex AI was configured to support the end-to-end workflow from ingestion through natural language summarization to action creation, enabling rapid iteration where designs move from prototype to production in days.
Operational integration includes automated creation, assignment, prioritization, and scheduling of JIRA tickets as the downstream orchestration mechanism, tied directly to the RAG outputs produced inside the Snowflake environment. TS Imagine reports exclusive use of Snowflake for its RAGs, which places Cortex AI and the Snowflake data platform at the center of the model serving and data governance boundary for these applications.
Governance and process changes emphasize workload standardization and automation of manual email sorting, reducing repetitive administrative tasks and shifting effort to oversight and exception handling. TS Imagine quantifies the outcome of this deployment as saving over 4,000 hours of manual work annually and achieving nearly 30 percent cost savings compared to the prior solution, demonstrating a measurable operational impact from Snowflake Cortex AI.
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TS Imagine CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Crazy Egg | Legacy | Crazy Egg | Marketing Analytics | CRM | n/a | 2022 | 2022 |
In 2022, TS Imagine deployed Crazy Egg on its website. TS Imagine implemented Crazy Egg as a Marketing Analytics application to capture on-page behavioral data supporting marketing, product, and UX teams. The deployment targeted the company web properties and was scoped to site-level instrumentation rather than backend systems.
Implementation used the Crazy Egg tracking snippet embedded across prioritized pages to enable heatmaps, click maps, scroll maps, session recordings, and funnel visualization, with dashboards and recordings accessed through the Crazy Egg application. Operational governance focused on defining page tagging boundaries, assigning analytics ownership to the marketing organization, and configuring recording rules and data retention within Crazy Egg. The implementation established behavioral analytics workflows for iterative UX testing and campaign analysis while keeping the deployment architecture client-side and browser-based.
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Sales Automation, CRM, Sales Engagement | CRM |
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2022 | 2022 |
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TS Imagine ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Atlassian | Legacy | Atlassian Jira Service Desk | IT Service Management | ITSM | n/a | 2021 | 2021 |
In 2021, TS Imagine implemented Atlassian Jira Service Desk as its IT Service Management solution. The Atlassian Jira Service Desk instance is exposed on the company website to provide a customer-facing support portal and intake channel for service requests and incidents.
The deployment centers on a web-accessible service desk integrated into the public support experience, configured with core IT Service Management capabilities. Atlassian Jira Service Desk is configured to handle ticketing workflows, request types, SLA policies, automated notifications, and a self-service portal with knowledge base routing to accelerate issue resolution and standardize request intake.
Operational ownership sits with IT and service delivery teams supporting Professional Services engagements, with workflows enforcing request categorization, assignment rules, and escalation paths. Governance was implemented through defined request types, SLA thresholds, and automation rules to standardize triage and assignment processes, aligning Atlassian Jira Service Desk with TS Imagine business functions for customer support and service operations.
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TS Imagine IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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TS Imagine CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Secure Email Gateways (SEGs) | CyberSecurity |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at TS Imagine
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by TS Imagine Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from TS Imagine IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the TS Imagine digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD TS Imagine Technographics
TS Imagine is a Professional Services organization based in United States,
with around 390 employees and annual revenues of $114.0 million.
TS Imagine operates a diverse technology stack with applications such as
Snowflake Cortex AI, Crazy Egg and Atlassian Jira Service Desk,
covering areas like Generative AI Platforms, Marketing Analytics and IT Service Management.
TS Imagine has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Snowflake, Crazy Egg and Atlassian.
TS Imagine recently adopted applications including
Snowflake Cortex AI in 2024, Crazy Egg in 2022 and Salesforce Sales Cloud in 2022,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of TS Imagine’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates TS Imagine’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete TS Imagine technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.