About the Customer
Turner is a North America-based, international construction services company and is a leading builder in diverse market segments. The company has earned recognition for undertaking large, complex projects, fostering innovation, embracing emerging technologies, and making a difference for their clients, employees, and community.
Scope and Challenges
In January 2018 US-based construction firm, Turner Construction implements Axios Systems, a pioneer of “Fit for Purpose” IT Service Management (ITSM) and IT Operations Management (ITOM) cloud solutions.
"At Turner, we were looking for a solution that would help us improve how we support our business. We implemented a solution that helped us obtain our initial goals with scalability to help us realize our future goals," said Tamara Cole, Service Desk Manager at Turner Construction Company.
Outcome and Implications
The organization is focusing on ‘Shifting Left’. With the implementation of the self-service portal and Service Catalog, Turner will empower end users through an omnichannel support capability to easily self-manage their technology services and requests. Through the implementation, Turner is also able to provide a modern digital workplace customer experience for employees to boost productivity and increase end-user satisfaction.
Key assyst capabilities, such as empowering the Digital Workplace, Request Fulfilment, Knowledge Management, Workflow, and Incident Management will enable Turner to modernize their support channels, operate more efficiently and remain committed to the Continuous Service Improvement model.
"We are delighted to present Turner Construction Company with our top implementation award. This is a company that has exemplified what it means to be an Axios partner and we could not be happier with the progress being made, especially with their self-service digital workplace capabilities. Turner is all about service, both in the construction and business sense. Its commitment to continually striving to improve is equally matched by our dedication to providing the best support possible with their IT innovation. I look forward to many more years of partnership," said Markos Symeonides, Regional CEO at Axios Systems.
|Vendor||Old Product||New Product||Function||Market||Users||VAR/SI||When||Live|
|First Name||Last Name||Title||Company||Phone|