Uber Eats
1455 Market St #400,
San Francisco, 94103, CA,
United States
San Francisco, 94103, CA,
United States
1 866-576-1039
Professional Services
Uber Eats Technographics
Uber Eats Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Uber Eats and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 5000 Uber Eats employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Uber Eats has purchased the following applications: Qualtrics CustomerXM for Customer Experience in 2019, Dynatrace APM for Application Performance Management in 2017, Xactly Incent Enterprise for Incentive Compensation Management in 2014 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Uber Eats is running and its propensity to invest more and deepen its relationship with Qualtrics , Contentsquare , Salesforce or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Uber Eats revenues, which have grown to $8.30 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Uber Eats intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Uber Eats Tech Stack and Enterprise Applications
Uber Eats CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Qualtrics | Legacy | Qualtrics CustomerXM | Customer Experience | CRM | n/a | 2019 | 2019 |
In 2019, Uber Eats deployed Qualtrics CustomerXM on its website to instrument customer feedback and experience measurement. Qualtrics CustomerXM is used as the Customer Experience application to capture on-site signals across ordering, discovery, and checkout flows.
The implementation centers on web-based feedback collection, survey orchestration, and experience analytics, using embedded feedback widgets and targeted intercept surveys to collect transactional and qualitative input. Configuration work focused on survey targeting, sampling logic, response handling rules, and experience analytics configuration to surface recurring issues and sentiment trends.
Operational coverage is explicitly the Uber Eats website, with captured feedback consumed by product management, customer support, marketing, and analytics teams to inform prioritization and issue triage. Governance emphasized ownership of survey triggers, data retention and access controls, and documented workflows for routing responses into product and support processes, establishing closed-loop feedback handling and dashboarding for CX stakeholders.
|
|
|
|
|
Customer Experience | CRM |
|
2020 | 2020 |
|
|
|
|
|
Data Management Platform | CRM |
|
2015 | 2015 |
|
|
|
|
|
Digital Advertising Platform | CRM |
|
2020 | 2020 |
|
|
|
|
|
Digital Advertising Platform | CRM |
|
2021 | 2021 |
|
|
|
|
|
Marketing Analytics | CRM |
|
2015 | 2015 |
|
|
|
|
|
Marketing Analytics | CRM |
|
2015 | 2015 |
|
|
|
|
|
Marketing Analytics | CRM |
|
2015 | 2015 |
|
|
|
|
|
Marketing Analytics | CRM |
|
2016 | 2016 |
|
|
|
|
|
Social Media Management | CRM |
|
2023 | 2023 |
|
|
|
|
|
Tag Management | CRM |
|
2015 | 2015 |
|
Uber Eats ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Dynatrace | Legacy | Dynatrace APM | Application Performance Management | ITSM | n/a | 2017 | 2017 |
In 2017, Uber Eats implemented Dynatrace APM to monitor and instrument performance on its consumer website. Dynatrace APM was deployed as the Application Performance Management solution for end to end visibility of web transactions and user experience across the site.
The Dynatrace APM rollout emphasizes agent based instrumentation and real user monitoring to capture front end performance and trace requests through backend services. Configuration includes code level diagnostics, distributed tracing for service calls, and consolidated dashboards for application health and transaction latency.
Operational coverage centers on the public website and supports web engineering, site reliability engineering, and incident response teams. Governance is oriented around centralized monitoring, alerting thresholds, and runtime diagnostics to accelerate fault isolation and triage for web operations.
|
Uber Eats SPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Xactly | Legacy | Xactly Incent Enterprise | Incentive Compensation Management | SPM | n/a | 2014 | 2014 |
In 2014, Uber Eats implemented Xactly Incent Enterprise to manage Incentive Compensation Management for its sales organization across the United States and Canada. The deployment centralized administration of sales incentive plans that support go-to-market strategies and restaurant acquisition, positioning Xactly Incent Enterprise as the system of record for performance-to-payout calculations and commission administration for field and account sales teams.
The implementation encompassed plan configuration, maintenance of system hierarchies and eligibility rules, and calculation engines that translate transactions into earned commissions. Functional capabilities surfaced in the environment included eligibility management, plan component configuration, automated performance-to-payout calculations, dispute research workflows, and quarterly commission reporting. User Acceptance Testing was institutionalized for new plans, plan changes, and system enhancements, with Sales Compensation Analysts owning execution and continuous improvement of live plans.
Operational coverage required close alignment with Sales Operations, People Operations, Payroll and IT Engineering to support onboarding, terminations and transfers in line with plan policies, and to resolve access and payment calculation inquiries. The Xactly Incent Enterprise configuration was operated as the central point for commission inquiries and resolution, with integration patterns and data feeds organized to reconcile sales transactions against payout rules, and to feed payroll and reporting processes without naming external HRIS or payroll products.
Governance emphasized plan stewardship, documented processes, and a cadence of reporting and stakeholder collaboration to scale incentive plans to new markets and teams. Analysts staffed the function to act as resident experts across multiple countries, teams and product types, prioritizing accurate and timely compensation delivery and continuous process efficiency improvements within the Incentive Compensation Management platform.
|
Uber Eats IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2021 | 2021 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2015 | 2015 |
|
IT Decision Makers and Key Stakeholders at Uber Eats
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Uber Eats Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Uber Eats IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Uber Eats digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD Uber Eats Technographics
Uber Eats is a Professional Services organization based in United States,
with around 5000 employees and annual revenues of $8.30 billion.
Uber Eats operates a diverse technology stack with applications such as
Qualtrics CustomerXM, Dynatrace APM and Xactly Incent Enterprise,
covering areas like Customer Experience, Application Performance Management and Incentive Compensation Management.
Uber Eats has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Qualtrics, Dynatrace and Xactly.
Uber Eats recently adopted applications including
Ocoya Platform in 2023, Google Display Video 360 in 2021 and Google Cloud Platform (GCP) in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Uber Eats’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Uber Eats’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Uber Eats technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.