Lahore, 54000,
Pakistan
Ufone Technographics
Ufone Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Ufone and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 7000 Ufone employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Ufone has purchased the following applications: HF Security MP Series for Time Clock (Hardware) in 2019, Slack Connect for Collaboration in 2022, Hotjar for Customer Experience in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Ufone is running and its propensity to invest more and deepen its relationship with HF Security , Salesforce , Contentsquare or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Ufone revenues, which have grown to $2.00 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Ufone intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Ufone Tech Stack and Enterprise Applications
Ufone HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| HF Security | Legacy | HF Security MP Series | Time Clock (Hardware) | HCM | n/a | 2019 | 2019 |
In 2019, Ufone deployed HF Security MP Series in the Time Clock (Hardware) category to support biometric SIM card enrollment and subscriber identity verification across its Pakistan operations. The HF Security MP Series implementation used HF7000 Bluetooth fingerprint readers for on-site biometric capture during SIM card registration and KYC, with handheld enrollment hardware positioned to accelerate registration workflows and reinforce identity controls.
The implementation emphasized biometric fingerprint capture, Bluetooth connectivity for handheld enrollment, and enrollment workflow capture within telecom subscriber registration processes. Governance and process changes focused on aligning KYC steps with point of sale and field enrollment procedures, embedding HF Security MP Series hardware into Ufone enrollment operations to strengthen identity verification and speed subscriber registration.
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Ufone Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Salesforce | Legacy | Slack Connect | Collaboration | Collaboration | n/a | 2022 | 2022 |
In 2022, Ufone deployed Slack Connect as a Collaboration application provided by Salesforce. The deployment places Slack Connect on Ufone's corporate website to enable external channel access, facilitating direct messaging and partner collaboration through an embedded Slack presence on the public site.
The implementation centers on channel based collaboration, shared external channels, direct messaging, and file sharing capabilities aligned with the Collaboration category. Governance and operational controls were established to manage external channel onboarding, access permissions, and moderation workflows, with usage oriented toward corporate teams and customer engagement touchpoints exposed via the website embedding of Slack Connect.
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Ufone CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Contentsquare | Legacy | Hotjar | Customer Experience | CRM | n/a | 2021 | 2021 |
In 2021, Ufone implemented Hotjar on its public website to support Customer Experience. The deployment embedded Hotjar JavaScript instrumentation across web pages to capture session-level behavioral data and event signals for qualitative UX analysis.
The Hotjar implementation leverages core Hotjar capabilities including heatmaps, session recordings, conversion funnel tracking, and on-site feedback polls to surface click, scroll and navigation patterns. Configuration work centered on event capture definitions, sampling rates, and funnel segmentation to align recorded sessions with customer journeys and self-service flows on the site. Hotjar is used as a Customer Experience analytics layer, providing both session replay detail and aggregated visualizations for product and marketing review.
Operational scope covers the corporate public website and customer-facing portals, with usage by digital product, marketing and customer experience teams for UX investigation and iterative refinement. Governance practices were applied to consent-aware data collection, role-based dashboard access, and session redaction settings to limit exposure of sensitive fields. Implementation was embedded into existing web release workflows to maintain instrumentation consistency as pages and flows evolve.
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Sales Automation, CRM, Sales Engagement | CRM |
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2022 | 2022 |
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Ufone IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Digital Workspace | IaaS |
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2022 | 2022 |
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Ufone CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Network Detection and Response (NDR) | CyberSecurity |
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2015 | 2015 |
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IT Decision Makers and Key Stakeholders at Ufone
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Ufone Executives
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||