United Airlines
233 South Wacker Drive,
Chicago, 60606, IL,
United States
Chicago, 60606, IL,
United States
1 872-825-4000
Transportation
United Airlines Technographics
United Airlines Software Purchases and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by United Airlines and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 107300 United Airlines employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that United Airlines has purchased the following applications: Coupa Invoice for AP Automation in 2019, Infor Lawson Absence and Leave Management for Absence and Leave Management in 2017, Exterro Zapproved ZDiscovery for Legal Practice Management in 2017 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems United Airlines is running and its propensity to invest more and deepen its relationship with Coupa Software , FIS Global , Oracle or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing United Airlines revenues, which have grown to $57.06 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for United Airlines intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
United Airlines Data, Technology Stack, and Enterprise Applications
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Coupa Software | Legacy | Coupa Invoice | AP Automation | ERP Financial Management | n/a | 2019 | 2019 |
In 2019 United Airlines deployed Coupa Invoice as an AP Automation solution to centralize station-level invoice processing and purchasing administration. The deployment focused on using Coupa Invoice for administration, review, monitoring and dissemination of all local station invoices and for administering station purchasing, including vendor interactions.
Coupa Invoice was configured to support invoice capture, validation, workflow routing and approval processes consistent with AP Automation best practices, while station administrators retained control of vendor setup and invoice dissemination workflows. Functional usage emphasized invoice lifecycle management, exception handling and routed approvals to enforce local invoice controls at the station level.
Operationally the implementation covered station operations functions where teams also develop and maintain advance work schedules using computer-generated volume data and staffing guidelines, generate statistical reports for budgets, forecasts and performance, and manage local office technology troubleshooting and escalation. Station administrators additionally tracked and ensured completion of onboarding duties such as assignment of system access, lockers, mailboxes, uniforms, badges, fingerprinting and role-specific training, aligning administrative processes with AP and station operating workflows.
Governance was executed through designated local AP administrators who administered Coupa Invoice at the station level, overseeing invoice review cycles, vendor purchasing activity and dissemination of invoicing information across station teams. The narrative reflects United Airlines Coupa Invoice AP Automation being embedded into station purchasing and invoice governance, with operational controls managed by local administrators rather than through external implementation partners.
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AR Automation | ERP Financial Management |
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2000 | 2000 |
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ERP Financial | ERP Financial Management |
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2010 | 2010 |
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ERP Financial | ERP Financial Management |
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2019 | 2020 |
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ERP Financial | ERP Financial Management |
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2011 | 2011 |
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Expense Management | ERP Financial Management |
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2000 | 2000 |
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Expense Management | ERP Financial Management |
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2017 | 2017 |
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Payment Processing | ERP Financial Management |
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2022 | 2022 |
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HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Infor | Legacy | Infor Lawson Absence and Leave Management | Absence and Leave Management | HCM | n/a | 2017 | 2017 |
In 2017 United Airlines implemented Infor Lawson Absence and Leave Management to support HR and payroll absence workflows within its broader Lawson estate. The deployment was administered and maintained alongside Lawson HR Payroll, Infor Talent, and Compensation modules in a clustered environment, providing daily production support for the Data Capture Application and the Lawson ERP System. This implementation resides in the Absence and Leave Management category and served HR/Payroll business functions across the organization.
The implementation configured Infor Talent Management with Infor HR Management to create employee-facing links that surface personal HR data such as paychecks, direct deposit information, W-4 details, current benefits, and leave balances. Time and attendance processes and policies were maintained and updated within Lawson HCM, and fit gap analysis led to drafted concept papers for identified enhancements. The project used standard SDLC discipline and assisted Product Owners in Agile Scrum based development while mentoring business analysts and documenting configuration and program change requirements.
Reporting and analytics were delivered using Lawson Business Intelligence for publishing custom Crystal Reports and through bespoke MS Access reporting for Human Resources. The MS Access reports included compensation detail, compensation summary, pay increase summaries, and employee listings, and monthly metric reports were produced using SQL queries and tabulated in Excel. Data uploads and table changes were handled using Microsoft add ins for batch additions, deletions, and updates.
Integrations explicitly included Infor Talent Management, Infor HR Management, Lawson Business Intelligence, the Data Capture Application, and the Lawson ERP System. Functional design and code development for enhancements were coordinated with an off shore development team, and continuous monitoring of Lawson security accounted for observation of data flows, event assessment, and usage tracking for personnel and planners. Training was provided for new HR employees and business systems evaluations were completed for version upgrades and initial Lawson implementations.
Governance and documentation workstreams produced Business Requirements Documents, Functional Requirements documents, use case specifications using Requisite Pro, system requirement specifications, system design documents, traceability matrices, and testing strategies. Process flow and activity diagrams were prepared in MS Visio, and UML and business process modeling artifacts such as use cases, activity diagrams, and sequence diagrams supported re engineering and process improvement recommendations. Functional requirements specifications guided configuration work and program changes for the Infor Lawson Absence and Leave Management solution.
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Applicant Tracking System | HCM |
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2021 | 2021 |
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BackGround Screening | HCM |
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2017 | 2017 |
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Candidate Relationship Management | HCM |
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2022 | 2023 |
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Compensation Management | HCM |
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2017 | 2017 |
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Core HR | HCM |
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2014 | 2014 |
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Core HR | HCM |
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2018 | 2018 |
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Core HR | HCM |
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2022 | 2023 |
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Employee Experience | HCM |
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2017 | 2017 |
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HR Service Delivery | HCM |
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2017 | 2017 |
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Interview Scheduling | HCM |
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2022 | 2023 |
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Learning and Development | HCM |
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2017 | 2017 |
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Onboarding, Offboarding | HCM |
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2016 | 2016 |
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Payroll | HCM |
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2018 | 2018 |
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Payroll | HCM |
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2023 | 2024 |
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Performance and Goal Management | HCM |
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2018 | 2018 |
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Recruiting, Applicant Tracking System | HCM |
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2011 | 2011 |
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Talent Management | HCM |
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2017 | 2017 |
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Task Management | HCM |
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2017 | 2017 |
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Time and Attendance | HCM |
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2016 | 2016 |
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Time and Attendance | HCM |
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2017 | 2017 |
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Workforce Analytics | HCM |
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2022 | 2023 |
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Workforce Management | HCM |
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2017 | 2017 |
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Workforce Scheduling | HCM |
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2020 | 2020 |
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ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Exterro | Legacy | Exterro Zapproved ZDiscovery | Legal Practice Management | ERP Services and Operations | n/a | 2017 | 2017 |
In 2017 United Airlines implemented Exterro Zapproved ZDiscovery to support Legal Practice Management for its corporate Legal Department based in Chicago. The initiative was driven by Legal Ops and internal stakeholders to formalize e-discovery and matter-centric workflows within the Legal Department, aligning the Exterro Zapproved ZDiscovery application to legal intake and review processes common to the category.
Requirements and configuration work focused on detailed process workflows, use cases, mock-ups and user stories, with business process documentation and workflow charts produced to guide configuration. The implementation team developed interface and GUI screen designs, defined data migration rules and captured functional requirements in a formal Business Requirements Document, reflecting system design elements needed for Exterro Zapproved ZDiscovery.
Testing and operational readiness included creation of test plans and a test strategy, participation in functional testing with the QE team and defect logging using Team Foundation Server for tracking and remediation. The project scope covered Legal Ops and legal stakeholders, with the senior business analyst role coordinating requirements gathering sessions, stakeholder communication and end user collaboration to build comprehensive test cases and acceptance criteria.
Governance artifacts and process controls were established through requirement traceability across project stages, iterative documentation of use cases and interface designs, and ongoing training and guidance for business owners to adopt the new Legal Practice Management workflows. The implementation emphasized formal requirements management, cross-functional stakeholder alignment and structured testing practices to operationalize Exterro Zapproved ZDiscovery within United Airlines legal operations.
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Legal Practice Management | ERP Services and Operations |
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2019 | 2019 |
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Legal Practice Management | ERP Services and Operations |
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2022 | 2022 |
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Travel Management | ERP Services and Operations |
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2015 | 2015 |
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Travel Management | ERP Services and Operations |
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2024 | 2024 |
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AI Development
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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AI Model Deployment and Monitoring | AI Development |
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2023 | 2023 |
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AI Model Deployment and Monitoring | AI Development |
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2022 | 2022 |
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Generative AI Platforms | AI Development |
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2024 | 2024 |
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Generative AI Platforms | AI Development |
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2024 | 2024 |
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Artificial Intelligence Marketing | AI-Powered Application |
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2020 | 2020 |
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Chatbots and Conversational AI | AI-Powered Application |
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2020 | 2020 |
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Chatbots and Conversational AI | AI-Powered Application |
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2022 | 2023 |
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Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Analytics and BI | Analytics and BI |
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2016 | 2018 |
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Analytics and BI | Analytics and BI |
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2021 | 2021 |
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Analytics and BI | Analytics and BI |
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2021 | 2021 |
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Data Warehouse | Analytics and BI |
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2018 | 2018 |
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Blockchain
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Blockchain Platform | Blockchain |
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2019 | 2019 |
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Audio Video and Web Conferencing | Collaboration |
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2017 | 2017 |
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Audio Video and Web Conferencing | Collaboration |
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2020 | 2020 |
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Collaboration | Collaboration |
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2018 | 2018 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Digital Signing | Content Management |
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2021 | 2021 |
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Enterprise Content Management | Content Management |
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2015 | 2015 |
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eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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eCommerce | eCommerce |
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2017 | 2017 |
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SCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Transportation Management | SCM |
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2018 | 2018 |
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Warehouse Management | SCM |
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2018 | 2018 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Campaign Management | CRM |
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2017 | 2017 |
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Customer Analytics | CRM |
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2012 | 2012 |
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Customer Experience | CRM |
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2017 | 2017 |
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Customer Experience | CRM |
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2018 | 2018 |
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Customer Experience | CRM |
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2018 | 2018 |
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Customer Experience | CRM |
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2018 | 2018 |
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Customer Experience | CRM |
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2020 | 2023 |
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Customer Loyalty | CRM |
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2016 | 2016 |
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Customer Loyalty | CRM |
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2004 | 2004 |
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Customer Support | CRM |
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2017 | 2017 |
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Customer Support | CRM |
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2012 | 2012 |
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Data Management Platform | CRM |
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2012 | 2012 |
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Digital Advertising Platform | CRM |
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2013 | 2013 |
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Digital Advertising Platform | CRM |
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2013 | 2013 |
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Digital Advertising Platform | CRM |
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2014 | 2014 |
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Listing Management | CRM |
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2010 | 2011 |
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Marketing Analytics | CRM |
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2016 | 2016 |
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Marketing Automation | CRM |
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2014 | 2014 |
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Marketing Automation | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2017 | 2017 |
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Real Estate CRM | CRM |
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2018 | 2019 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2017 | 2017 |
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Tag Management | CRM |
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2020 | 2020 |
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EPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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EPM | EPM |
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2017 | 2017 |
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EPM | EPM |
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2015 | 2015 |
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EPM | EPM |
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2019 | 2019 |
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Financial Consolidation and Close | EPM |
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2017 | 2017 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2017 | 2017 |
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Application Performance Management | ITSM |
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2023 | 2023 |
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Application Performance Management | ITSM |
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2021 | 2021 |
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IT Service Management | ITSM |
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2015 | 2015 |
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PLM and Engineering
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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2D/3D Simulation | PLM and Engineering |
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2005 | 2005 |
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PPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Project Portfolio Management | PPM |
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2015 | 2015 |
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Procurement
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Procurement | Procurement |
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2000 | 2000 |
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Procurement | Procurement |
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2018 | 2018 |
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Supplier Relationship Management | Procurement |
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2019 | 2019 |
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Supplier Relationship Management | Procurement |
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2000 | 2000 |
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SPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Configure Price Quote (CPQ) | SPM |
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2017 | 2017 |
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TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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AML, Fraud and Compliance | TRM |
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2022 | 2022 |
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Governance, Risk and Compliance | TRM |
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2018 | 2018 |
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Governance, Risk and Compliance | TRM |
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2019 | 2019 |
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Governance, Risk and Compliance | TRM |
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2019 | 2020 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Apps Development | PaaS |
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2020 | 2020 |
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Operating System (OS) | PaaS |
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2005 | 2005 |
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Robotic Process Automation | PaaS |
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2017 | 2017 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2012 | 2012 |
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Application Hosting and Computing Services | IaaS |
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2016 | 2016 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2014 | 2014 |
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Data Warehouse Appliance | IaaS |
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2018 | 2018 |
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Database Management | IaaS |
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2018 | 2018 |
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Digital Workspace | IaaS |
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2020 | 2020 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Endpoint Detection and Response (EDR), EMM / MDM / MAM | CyberSecurity |
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2019 | 2019 |
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Identity and Access Management (IAM) | CyberSecurity |
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2019 | 2019 |
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Identity and Access Management (IAM) | CyberSecurity |
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2022 | 2022 |
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Next Generation Firewall | CyberSecurity |
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2016 | 2017 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2019 | 2019 |
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Physical Security
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Video Surveillance System | Physical Security |
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1999 | 2000 |
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IT Decision Makers and Key Stakeholders at United Airlines
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by United Airlines Executives
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD United Airlines Technographics
United Airlines is a Transportation organization based in United States,
with around 107300 employees and annual revenues of $57.06 billion.
United Airlines operates a diverse technology stack with applications such as
Coupa Invoice, Infor Lawson Absence and Leave Management and Exterro Zapproved ZDiscovery,
covering areas like AP Automation, Absence and Leave Management and Legal Practice Management.
United Airlines has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Coupa Software, Infor and Exterro.
United Airlines recently adopted applications including
Amadeus Travel Platform in 2024, Palantir AIP Platform in 2024 and Arthur Chat in 2024,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of United Airlines’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates United Airlines’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete United Airlines technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.