United Airlines
233 South Wacker Drive,
Chicago, 60606, IL,
United States
Chicago, 60606, IL,
United States
1 872-825-4000
Transportation
United Airlines Technographics
United Airlines Software Purchases and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by United Airlines and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 107300 United Airlines employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that United Airlines has purchased the following applications: Jeppesen Total Airspace and Airport Modeler for 2D/3D Simulation in 2005, Infor Lawson Absence and Leave Management for Absence and Leave Management in 2017, Arthur Bench for AI Model Deployment and Monitoring in 2023 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems United Airlines is running and its propensity to invest more and deepen its relationship with Boeing Jeppesen , Infor , Arthur AI or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing United Airlines revenues, which have grown to $57.06 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for United Airlines intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
United Airlines Data, Technology Stack, and Enterprise Applications
PLM and Engineering
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
| Boeing Jeppesen | Legacy | Jeppesen Total Airspace and Airport Modeler | 2D/3D Simulation | PLM and Engineering | n/a | 2005 | 2005 | In 2005, United Airlines commissioned Preston Aviation Solutions to use Jeppesen Total Airspace and Airport Modeler, leveraging the 2D/3D Simulation capability for a system-wide fast-time simulation study. The engagement targeted assessment of proposed schedule changes, taxi flows, runway usage and utilization of airport facilities to support operational planning decisions. The implementation used Jeppesen Total Airspace and Airport Modeler to run what-if scenario analysis and fast-time simulations typical of 2D/3D Simulation workflows, including schedule scenario management, ground movement modeling and runway capacity and airport facility utilization analysis. Preston executed batch scenario runs and comparative playback to isolate impacts of schedule and flow changes on airport surface and runway operations. The project scope was airline operations planning across United Airlines operations in the United States, with outputs delivered to network planners, operations control and ground operations teams. Integrations with external systems are not detailed in source materials, the work instead focused on aligning TAAM simulation outputs with United Airlines planning processes for decision making. Governance centered on a commissioned study model, with Preston Aviation Solutions running and validating scenarios in TAAM and transferring scenario reports to United Airlines planners for operational review. The engagement aimed to reduce delays, lower costs and increase operational efficiency through evidence based scenario analysis using Jeppesen Total Airspace and Airport Modeler. |
HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
| Infor | Legacy | Infor Lawson Absence and Leave Management | Absence and Leave Management | HCM | n/a | 2017 | 2017 | In 2017 United Airlines implemented Infor Lawson Absence and Leave Management to support HR and payroll absence workflows within its broader Lawson estate. The deployment was administered and maintained alongside Lawson HR Payroll, Infor Talent, and Compensation modules in a clustered environment, providing daily production support for the Data Capture Application and the Lawson ERP System. This implementation resides in the Absence and Leave Management category and served HR/Payroll business functions across the organization. The implementation configured Infor Talent Management with Infor HR Management to create employee-facing links that surface personal HR data such as paychecks, direct deposit information, W-4 details, current benefits, and leave balances. Time and attendance processes and policies were maintained and updated within Lawson HCM, and fit gap analysis led to drafted concept papers for identified enhancements. The project used standard SDLC discipline and assisted Product Owners in Agile Scrum based development while mentoring business analysts and documenting configuration and program change requirements. Reporting and analytics were delivered using Lawson Business Intelligence for publishing custom Crystal Reports and through bespoke MS Access reporting for Human Resources. The MS Access reports included compensation detail, compensation summary, pay increase summaries, and employee listings, and monthly metric reports were produced using SQL queries and tabulated in Excel. Data uploads and table changes were handled using Microsoft add ins for batch additions, deletions, and updates. Integrations explicitly included Infor Talent Management, Infor HR Management, Lawson Business Intelligence, the Data Capture Application, and the Lawson ERP System. Functional design and code development for enhancements were coordinated with an off shore development team, and continuous monitoring of Lawson security accounted for observation of data flows, event assessment, and usage tracking for personnel and planners. Training was provided for new HR employees and business systems evaluations were completed for version upgrades and initial Lawson implementations. Governance and documentation workstreams produced Business Requirements Documents, Functional Requirements documents, use case specifications using Requisite Pro, system requirement specifications, system design documents, traceability matrices, and testing strategies. Process flow and activity diagrams were prepared in MS Visio, and UML and business process modeling artifacts such as use cases, activity diagrams, and sequence diagrams supported re engineering and process improvement recommendations. Functional requirements specifications guided configuration work and program changes for the Infor Lawson Absence and Leave Management solution. | |
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Applicant Tracking System | HCM |
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2021 | 2021 |
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BackGround Screening | HCM |
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2017 | 2017 |
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Candidate Relationship Management | HCM |
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2022 | 2023 |
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Compensation Management | HCM |
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2017 | 2017 |
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Core HR | HCM |
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2014 | 2014 |
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Core HR | HCM |
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2018 | 2018 |
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Core HR | HCM |
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2022 | 2023 |
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Employee Experience | HCM |
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2017 | 2017 |
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HR Service Delivery | HCM |
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2017 | 2017 |
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Interview Scheduling | HCM |
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2022 | 2023 |
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Learning and Development | HCM |
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2017 | 2017 |
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Onboarding, Offboarding | HCM |
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2016 | 2016 |
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Payroll | HCM |
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2018 | 2018 |
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Payroll | HCM |
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2023 | 2024 |
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Performance and Goal Management | HCM |
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2018 | 2018 |
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Recruiting, Applicant Tracking System | HCM |
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2011 | 2011 |
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Talent Management | HCM |
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2017 | 2017 |
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Task Management | HCM |
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2017 | 2017 |
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Time and Attendance | HCM |
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2016 | 2016 |
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Time and Attendance | HCM |
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2017 | 2017 |
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Workforce Analytics | HCM |
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2022 | 2023 |
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Workforce Management | HCM |
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2017 | 2017 |
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Workforce Scheduling | HCM |
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2020 | 2020 |
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AI Development
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
| Arthur AI | Legacy | Arthur Bench | AI Model Deployment and Monitoring | AI Development | n/a | 2023 | 2023 | In 2023, United Airlines deployed Arthur Bench as a model observability/monitoring platform. United Airlines appears on Arthur AI’s customer listings among trusted enterprise AI teams, indicating Arthur Bench is being used to instrument production machine learning models for ongoing monitoring and governance. Arthur Bench implementation at United Airlines aligns with core model observability capabilities, including telemetry ingestion from model endpoints, performance monitoring, drift and data quality detection, explainability signals, and configurable alerting and dashboards to support ML engineering workflows. United Airlines Arthur Bench model observability/monitoring platform supports ML engineering and data science functions responsible for production model operations, and the deployment is described in vendor materials as targeted at operationalizing monitoring pipelines, incident response triggers, and model validation workflows across enterprise AI teams and downstream business areas such as customer service and operations. | |
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AI Model Deployment and Monitoring | AI Development |
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2022 | 2022 |
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Generative AI Platforms | AI Development |
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2024 | 2024 |
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Generative AI Platforms | AI Development |
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2024 | 2024 |
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TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
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AML, Fraud and Compliance | TRM |
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2022 | 2022 |
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Governance, Risk and Compliance | TRM |
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2018 | 2018 |
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Governance, Risk and Compliance | TRM |
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2019 | 2019 |
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Governance, Risk and Compliance | TRM |
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2019 | 2020 |
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Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
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Analytics and BI | Analytics and BI |
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2016 | 2018 |
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Analytics and BI | Analytics and BI |
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2021 | 2021 |
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Analytics and BI | Analytics and BI |
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2021 | 2021 |
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Data Warehouse | Analytics and BI |
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2018 | 2018 |
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ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
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AP Automation | ERP Financial Management |
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2019 | 2019 |
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AR Automation | ERP Financial Management |
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2000 | 2000 |
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ERP Financial | ERP Financial Management |
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2010 | 2010 |
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ERP Financial | ERP Financial Management |
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2019 | 2020 |
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ERP Financial | ERP Financial Management |
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2011 | 2011 |
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Expense Management | ERP Financial Management |
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2000 | 2000 |
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Expense Management | ERP Financial Management |
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2017 | 2017 |
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Payment Processing | ERP Financial Management |
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2022 | 2022 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2012 | 2012 |
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Application Hosting and Computing Services | IaaS |
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2016 | 2016 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2014 | 2014 |
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Data Warehouse Appliance | IaaS |
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2018 | 2018 |
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Database Management | IaaS |
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2018 | 2018 |
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Digital Workspace | IaaS |
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2020 | 2020 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
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Application Performance Management | ITSM |
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2017 | 2017 |
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Application Performance Management | ITSM |
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2023 | 2023 |
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Application Performance Management | ITSM |
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2021 | 2021 |
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IT Service Management | ITSM |
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2015 | 2015 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
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Apps Development | PaaS |
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2020 | 2020 |
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Operating System (OS) | PaaS |
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2005 | 2005 |
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Robotic Process Automation | PaaS |
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2017 | 2017 |
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
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Artificial Intelligence Marketing | AI-Powered Application |
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2020 | 2020 |
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Chatbots and Conversational AI | AI-Powered Application |
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2020 | 2020 |
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Chatbots and Conversational AI | AI-Powered Application |
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2022 | 2023 |
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
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Audio Video and Web Conferencing | Collaboration |
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2017 | 2017 |
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Audio Video and Web Conferencing | Collaboration |
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2020 | 2020 |
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Collaboration | Collaboration |
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2018 | 2018 |
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Blockchain
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
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Blockchain Platform | Blockchain |
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2019 | 2019 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
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Campaign Management | CRM |
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2017 | 2017 |
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Customer Analytics | CRM |
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2012 | 2012 |
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Customer Experience | CRM |
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2017 | 2017 |
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Customer Experience | CRM |
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2018 | 2018 |
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Customer Experience | CRM |
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2018 | 2018 |
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Customer Experience | CRM |
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2018 | 2018 |
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Customer Experience | CRM |
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2020 | 2023 |
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Customer Loyalty | CRM |
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2016 | 2016 |
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Customer Loyalty | CRM |
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2004 | 2004 |
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Customer Support | CRM |
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2017 | 2017 |
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Customer Support | CRM |
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2012 | 2012 |
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Data Management Platform | CRM |
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2012 | 2012 |
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Digital Advertising Platform | CRM |
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2013 | 2013 |
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Digital Advertising Platform | CRM |
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2013 | 2013 |
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Digital Advertising Platform | CRM |
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2014 | 2014 |
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Listing Management | CRM |
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2010 | 2011 |
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Marketing Analytics | CRM |
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2016 | 2016 |
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Marketing Automation | CRM |
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2014 | 2014 |
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Marketing Automation | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2017 | 2017 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2017 | 2017 |
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Tag Management | CRM |
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2020 | 2020 |
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SPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
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Configure Price Quote (CPQ) | SPM |
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2017 | 2017 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
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Digital Signing | Content Management |
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2021 | 2021 |
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Enterprise Content Management | Content Management |
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2015 | 2015 |
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eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
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eCommerce | eCommerce |
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2017 | 2017 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
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Endpoint Detection and Response (EDR), EMM / MDM / MAM | CyberSecurity |
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2019 | 2019 |
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Identity and Access Management (IAM) | CyberSecurity |
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2019 | 2019 |
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Identity and Access Management (IAM) | CyberSecurity |
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2022 | 2022 |
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Next Generation Firewall | CyberSecurity |
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2016 | 2017 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2019 | 2019 |
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EPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
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EPM | EPM |
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2017 | 2017 |
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EPM | EPM |
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2015 | 2015 |
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EPM | EPM |
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2019 | 2019 |
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Financial Consolidation and Close | EPM |
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2017 | 2017 |
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ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
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Legal Practice Management | ERP Services and Operations |
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2017 | 2017 |
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Legal Practice Management | ERP Services and Operations |
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2019 | 2019 |
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Legal Practice Management | ERP Services and Operations |
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2022 | 2022 |
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Travel Management | ERP Services and Operations |
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2015 | 2015 |
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Travel Management | ERP Services and Operations |
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2024 | 2024 |
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Procurement
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
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Procurement | Procurement |
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2000 | 2000 |
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Procurement | Procurement |
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2018 | 2018 |
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Supplier Relationship Management | Procurement |
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2019 | 2019 |
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Supplier Relationship Management | Procurement |
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2000 | 2000 |
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PPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
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Project Portfolio Management | PPM |
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2015 | 2015 |
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SCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
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Transportation Management | SCM |
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2018 | 2018 |
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Warehouse Management | SCM |
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2018 | 2018 |
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Physical Security
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
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Video Surveillance System | Physical Security |
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1999 | 2000 |
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IT Decision Makers and Key Stakeholders at United Airlines
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by United Airlines Executives
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD United Airlines Technographics
United Airlines is a Transportation organization based in United States,
with around 107300 employees and annual revenues of $57.06 billion.
United Airlines operates a diverse technology stack with applications such as
Jeppesen Total Airspace and Airport Modeler, Infor Lawson Absence and Leave Management and Arthur Bench,
covering areas like 2D/3D Simulation, Absence and Leave Management and AI Model Deployment and Monitoring.
United Airlines has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Boeing Jeppesen, Infor and Arthur AI.
United Airlines recently adopted applications including
Palantir AIP Platform in 2024, Arthur Chat in 2024 and Amadeus Travel Platform in 2024,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of United Airlines’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates United Airlines’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete United Airlines technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.