New Castle, 19720, DE,
United States
United Electric Supply Technographics
United Electric Supply Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by United Electric Supply and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 390 United Electric Supply employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that United Electric Supply has purchased the following applications: ADP Workforce Now for Core HR in 2021, Epicor Eclipse for Distribution ERP in 2016, LiveChat for Chatbots and Conversational AI in 2018 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems United Electric Supply is running and its propensity to invest more and deepen its relationship with ADP , Epicor , LiveChat, Inc. or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing United Electric Supply revenues, which have grown to $250.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for United Electric Supply intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
United Electric Supply Tech Stack and Enterprise Applications
United Electric Supply HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| ADP | Legacy | ADP Workforce Now | Core HR | HCM | n/a | 2021 | 2021 |
In 2021 United Electric Supply implemented ADP Workforce Now to centralize HR and payroll operations for its 335 employees. ADP Workforce Now is deployed as the companys Core HR platform and is surfaced on the company website for employee-facing access and self-service enrollment workflows.
The deployment focuses on core HRIS capabilities, payroll processing, benefits administration, and employee self-service functionality, reflecting standard Core HR functional modules and automation patterns. Configuration work emphasized role-based access for HR and payroll teams, centralized employee records, and payroll schedule orchestration consistent with a cloud SaaS HR suite.
Operational coverage includes company-wide Human Resources and payroll functions across United States operations, with the HR organization governing ongoing configuration, user provisioning, and policy-driven workflow approvals. The presence of ADP Workforce Now on the public site indicates integrated employee access and HR service orchestration between the corporate web layer and the ADP Workforce Now tenant.
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United Electric Supply ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Epicor | Legacy | Epicor Eclipse | Distribution ERP | ERP Services and Operations | n/a | 2016 | 2016 |
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United Electric Supply AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| LiveChat, Inc. | Legacy | LiveChat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2018 | 2018 |
In 2018, United Electric Supply implemented LiveChat to enable real-time customer engagement on their public website. United Electric Supply is a United States electrical distributor with about 335 employees and roughly 200000000 in revenue. LiveChat serves as their Chatbots and Conversational AI solution for capturing visitor inquiries, initiating proactive conversations, and routing chats to support and sales staff.
The deployment is executed through an embedded website chat widget and the corresponding LiveChat cloud service, with client side JavaScript delivering the interface and session context to agents. Configuration includes canned responses, proactive chat invitations, chat routing rules, and transcript logging to support service workflows. These modules provide agent consoles, visitor monitoring, and conversation history typical of Chatbots and Conversational AI implementations.
Operational ownership is centered on customer service and inside sales teams that handle web initiated requests, using the LiveChat console for live handling and follow up. Governance has been implemented around chat operating hours, scripted responses, and escalation pathways to align online engagement with existing contact processes. The implementation focuses on embedding LiveChat into United Electric Supply website workflows rather than on integrations with other enterprise systems.
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United Electric Supply Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Collaboration | Collaboration |
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2015 | 2015 |
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United Electric Supply Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Digital Signing | Content Management |
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2016 | 2016 |
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United Electric Supply eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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eCommerce | eCommerce |
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2019 | 2019 |
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United Electric Supply CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Marketing Analytics | CRM |
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2021 | 2021 |
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United Electric Supply PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Transactional Email | PaaS |
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2021 | 2021 |
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United Electric Supply IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at United Electric Supply
Apps Being Evaluated by United Electric Supply Executives
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||