Seminole, 33777, FL,
United States
Universal Parts Technographics
Universal Parts Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Universal Parts and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 20 Universal Parts employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Universal Parts has purchased the following applications: LiveChat for Chatbots and Conversational AI in 2019, Google Workspace (Formerly Google G-Suite) for Collaboration in 2011, Oracle NetSuite CRM for CRM in 2011 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Universal Parts is running and its propensity to invest more and deepen its relationship with LiveChat, Inc. , Google , Oracle or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Universal Parts revenues, which have grown to $2.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Universal Parts intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Universal Parts Tech Stack and Enterprise Applications
Universal Parts AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| LiveChat, Inc. | Legacy | LiveChat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2019 | 2019 |
In 2019, Universal Parts implemented LiveChat on its website as their Chatbots and Conversational AI solution. The deployment installed the LiveChat web widget on partsforscooters.com and provisioned agent consoles for staff to manage live messaging and asynchronous chat sessions. Configuration emphasized conversational routing, canned responses, and basic automated triggers to capture leads and escalate support inquiries. The implementation is sized to a 20 employee ecommerce business and focused on customer support and order assistance workflows.
Operational coverage centered on the customer support function for the United States website presence, with agents using browser and mobile interfaces to handle inbound chats. Governance defined chat handling procedures, ownership of canned reply libraries, and escalation workflows that channel complex issues to email or internal support queues, while no specific third party integrations were listed. The LiveChat deployment reinforces conversational engagement, lead capture, and ticket handoff capabilities consistent with Chatbots and Conversational AI deployments for small commerce operators.
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Universal Parts Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Legacy | Google Workspace (Formerly Google G-Suite) | Collaboration | Collaboration | n/a | 2011 | 2011 |
In 2011 Universal Parts implemented Google Workspace (Formerly Google G-Suite) as its primary Collaboration platform. Public site indicators show Google Workspace in use on partsforscooters.com, and the deployment supports a 20 employee, United States based communications firm.
The Google Workspace (Formerly Google G-Suite) configuration aligns with a single-tenant cloud SaaS architecture under the company domain, delivering standard Collaboration capabilities including Gmail for corporate email, Google Drive for file storage and sharing, Google Docs and Sheets for real-time collaboration, and Google Calendar for scheduling. Administrative control is centralized through the Google Workspace admin console for user provisioning, access controls, and policy enforcement, enabling the small organization to manage internal communications and collaborative document workflows across the business.
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Universal Parts CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle NetSuite CRM | CRM | CRM | n/a | 2011 | 2011 |
In 2011, Universal Parts implemented Oracle NetSuite CRM and exposed Oracle NetSuite CRM on its public website to capture leads and map customer account data. The deployment uses the cloud hosted CRM to centralize contact management, lead capture, and opportunity tracking for a 20 employee communications reseller operating in the United States.
Configuration focused on CRM workflows common to small sellers, including website lead forms, consolidated customer records, sales pipeline stages, and basic case tracking to support sales and customer service functions. Operational coverage centers on sales and support teams, with governance based on centralized account records and standardized lead routing and processing procedures.
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Universal Parts IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Content Delivery Network | IaaS |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at Universal Parts
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
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President | CXO | Finance | |
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Operations Manager | Manager | Finance | |
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General/Accounting Manager | Manager | Finance | |
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Apps Being Evaluated by Universal Parts Executives
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||