Universidad Andrés Bello Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Universidad Andrés Bello and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1000 Universidad Andrés Bello employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Universidad Andrés Bello has purchased the following applications: Chattigobot for Chatbots and Conversational AI in 2023, Microsoft 365 for Collaboration in 2015, Blackboard Web Community Manager for Community Management in 2013 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Universidad Andrés Bello is running and its propensity to invest more and deepen its relationship with Chattigo , Microsoft , Blackboard or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Universidad Andrés Bello revenues, which have grown to $250.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Universidad Andrés Bello intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Chattigo | Legacy | Chattigobot | Chatbots and Conversational AI | AI-Powered Application | n/a | 2023 | 2023 |
In 2023, Universidad Andrés Bello implemented Chattigobot, deploying the Chattigobot Chatbots and Conversational AI solution to centralize and automate student communications for admissions and student services across Chile. The deployment focused on multi-channel conversational handling and agent-assist capabilities to unify incoming inquiries and improve responsiveness for frontline teams.
The Chattigobot implementation emphasized conversational workflow automation, channel orchestration and an agent console surfaced with CRM context to support live handoffs and context-aware responses. Functional modules reflected admissions intake automation, student services case routing, templated responses and escalation workflows, consistent with Chatbots and Conversational AI operational capabilities.
Vendor testimony reports a 220% increase in conversations in one year and a 102% growth in WhatsApp interactions in the first five months of 2024, signaling rapid adoption on messaging channels. The project covered admissions and student services teams in Chile, and vendor commentary indicates agents were provided CRM context and WhatsApp bot usage was a central channel, aligning the Chattigobot deployment with CRM-connected agent workflows and WhatsApp channel automation.
|
Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2015 | 2015 |
|
CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Blackboard | Legacy | Blackboard Web Community Manager | Community Management | CRM | n/a | 2013 | 2013 |
|
|
|
|
|
Customer Experience | CRM |
|
2020 | 2020 |
|
|
|
|
|
Marketing Analytics | CRM |
|
2017 | 2017 |
|
|
|
|
|
Marketing Automation | CRM |
|
2020 | 2020 |
|
|
|
|
|
Marketing Automation | CRM |
|
2020 | 2020 |
|
|
|
|
|
Marketing Automation | CRM |
|
2022 | 2022 |
|
|
|
|
|
Marketing Automation | CRM |
|
2012 | 2012 |
|
|
|
|
|
Tag Management | CRM |
|
2012 | 2012 |
|
ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Performance Management | ITSM |
|
2020 | 2020 |
|
PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Transactional Email | PaaS |
|
2022 | 2022 |
|
|
|
|
|
Transactional Email | PaaS |
|
2015 | 2015 |
|
|
|
|
|
Transactional Email | PaaS |
|
2019 | 2019 |
|
IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2014 | 2014 |
|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2020 | 2020 |
|
|
|
|
|
Cloud Storage | IaaS |
|
2022 | 2022 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2021 | 2021 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2017 | 2017 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2022 | 2022 |
|
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||