University of East Anglia
Norwich Research Park,
Norwich, NR4 7TJ,
United Kingdom
Norwich, NR4 7TJ,
United Kingdom
44 16 0345-6161
Education
University of East Anglia Technographics
University of East Anglia Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by University of East Anglia and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 2200 University of East Anglia employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that University of East Anglia has purchased the following applications: Unit4 Business World for ERP Financial in 2012, Reward Gateway Employee Reward and Recognition for Employee Recognition and Rewards Management in 2019, Click4Assistance for Chatbots and Conversational AI in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems University of East Anglia is running and its propensity to invest more and deepen its relationship with UNIT4 , Edenred , Moodle or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing University of East Anglia revenues, which have grown to $396.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for University of East Anglia intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
University of East Anglia Tech Stack and Enterprise Applications
University of East Anglia ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| UNIT4 | Legacy | Unit4 Business World | ERP Financial | ERP | n/a | 2012 | 2012 |
In 2012 the University of East Anglia implemented Unit4 Business World as its ERP Financial platform. Public records identify the institution's finance system as Agresso Business World, which is recorded as the university wide finance application in official correspondence.
Unit4 Business World was configured to provide core financial management capabilities typical for an ERP Financial deployment, including general ledger processing, accounts payable, accounts receivable, fixed asset management, budgeting and management reporting. The implementation emphasized configurable finance workflows and approval automation to support centralized transaction processing and statutory accounting requirements.
Operationally the system serves the university finance function and central administration, providing a single source of record for financial transactions and institutional reporting. Configuration work focused on aligning the application to the university chart of accounts and fiscal controls, while embedding finance processes for reconciliations and period close.
Governance following the rollout centered on department level access controls, segregation of duties and finance process ownership to maintain control over transactions and reporting. The narrative in public disclosure frames Unit4 Business World as the established finance application for the University of East Anglia, used to support ongoing finance operations and compliance.
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ERP Financial | ERP |
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2024 | 2024 |
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University of East Anglia HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Edenred | Legacy | Reward Gateway Employee Reward and Recognition | Employee Recognition and Rewards Management | HCM | n/a | 2019 | 2019 |
In 2019, University of East Anglia deployed Reward Gateway Employee Reward and Recognition. The Reward Gateway Employee Reward and Recognition application is used as a web-hosted Employee Recognition and Rewards Management portal on the university website, providing centralized access for academic and professional services staff. The implementation covers the university workforce of approximately 2200 employees and is positioned under HR and organisational development to coordinate recognition programs and reward distribution.
The configuration emphasises core Employee Recognition and Rewards Management capabilities, including peer to peer recognition feeds, a rewards and discount catalogue, manager acknowledgement workflows, and administrative dashboards for programme governance. The solution is surfaced through the university website URL provided by the vendor, enabling staff access via the campus digital estate while HR retains administration rights to configure award rules and user roles. Governance included establishing HR ownership for programme rules, recipient eligibility, and cadence for recognition campaigns, aligning the platform with existing people and engagement processes.
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Learning and Development | HCM |
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2022 | 2022 |
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University of East Anglia AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Click4Assistance | Legacy | Click4Assistance | Chatbots and Conversational AI | AI-Powered Application | n/a | 2021 | 2021 |
In 2021 the University of East Anglia implemented Click4Assistance on its public website to provide Chatbots and Conversational AI for web‑based support and visitor engagement. Click4Assistance was deployed as an embedded web chat widget to surface conversational assistance to prospective students, applicants and site visitors, allowing the university to present scripted flows and knowledge driven replies directly on web pages.
The implementation included configuration of conversational flow scripting, session persistence and transcript logging, and incorporated live agent escalation and routing rules to hand off complex enquiries. Click4Assistance was instrumented to capture chat analytics and session metadata for operational monitoring and refinement, and the full application name Click4Assistance is referenced in operational documentation and monitoring dashboards.
Operational ownership was centered on university web services and student support functions, with governance focused on content maintenance of the conversational knowledge base and escalation workflows into service desk channels. The deployment scope remained on the public website, positioning Click4Assistance as the primary Chatbots and Conversational AI interface for first line web interactions and self service guidance.
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Chatbots and Conversational AI | AI-Powered Application |
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2020 | 2020 |
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University of East Anglia Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Collaboration | Collaboration |
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2015 | 2015 |
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University of East Anglia Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application, Web and Enterprise Search | Content Management |
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2020 | 2020 |
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University of East Anglia CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Community Management | CRM |
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2013 | 2013 |
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Customer Experience | CRM |
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2019 | 2019 |
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Marketing Analytics | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2018 | 2018 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2017 | 2017 |
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University of East Anglia ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2015 | 2015 |
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IT Service Management | ITSM |
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2020 | 2020 |
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University of East Anglia PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2018 | 2018 |
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University of East Anglia IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at University of East Anglia
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
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Head of Digital & Marketing Automation | Director | Marketing | |
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Associate Director of Content & Communications | Director | Marketing | |
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Initial Client Contact Officer | Manager | Customer Service | |
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Customer Relationship Managment Officer | Manager | Customer Service | |
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IT Project Manager | Manager | IT | |
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Associate Director of IT and Digital Lead | Director | IT | |
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Pro-Vice-Chancellor for Student Experience and Education | Manager | Finance | |
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Associate Director of Academic Services | Director | Operations | |
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Director of People and Culture | Director | HR | |
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Finance Director | Director | Finance | |
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Head of Procurement Operations | Director | Procurement | |
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Associate Director, Systems and Reporting (Finance) | Director | IT | |
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Assistant Director IT Service | Director | IT | |
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Salesforce Administrator | Manager | Marketing | |
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Apps Being Evaluated by University of East Anglia Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from University of East Anglia IT executives and key decision makers. This section highlights University of East Anglia's latest recorded technology evaluations, including Microsoft 365 Copilot for Generative AI Platforms on 2025-02-20 and Zellis ResourceLink for Payroll on 2025-02-05. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the University of East Anglia digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| 2025-02-20 | University of East Anglia | Evaluated | Microsoft | Microsoft 365 Copilot | Generative AI Platforms | AI Development |
| 2025-02-05 | University of East Anglia | Evaluated | Zellis | Zellis ResourceLink | Payroll | HCM |
FAQ - APPS RUN THE WORLD University of East Anglia Technographics
University of East Anglia is a Education organization based in United Kingdom,
with around 2200 employees and annual revenues of $396.0 million.
University of East Anglia operates a diverse technology stack with applications such as
Unit4 Business World, Reward Gateway Employee Reward and Recognition and Click4Assistance,
covering areas like ERP Financial, Employee Recognition and Rewards Management and Chatbots and Conversational AI.
University of East Anglia has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as UNIT4, Edenred and Click4Assistance.
University of East Anglia recently adopted applications including
Unit4 ERPx in 2024, Moodle LMS in 2022 and Click4Assistance in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of University of East Anglia’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates University of East Anglia’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete University of East Anglia technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.