South Bend, 46617, IN,
United States
University of Notre Dame, IDEA Center Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by University of Notre Dame, IDEA Center and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 3000 University of Notre Dame, IDEA Center employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that University of Notre Dame, IDEA Center has purchased the following applications: UserTesting Human Insight Platform for Customer Experience in 2020, New Relic APM for Application Performance Management in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems University of Notre Dame, IDEA Center is running and its propensity to invest more and deepen its relationship with UserTesting , New Relic or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing University of Notre Dame, IDEA Center revenues, which have grown to $1.70 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for University of Notre Dame, IDEA Center intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| UserTesting | Legacy | UserTesting Human Insight Platform | Customer Experience | CRM | n/a | 2020 | 2020 |
In 2020, University of Notre Dame, IDEA Center implemented UserTesting Human Insight Platform to formalize user research activities. The UserTesting Human Insight Platform was adopted to support Customer Experience research and to centralize qualitative feedback workflows for IDEA Center programs and projects.
The deployment emphasized platform capabilities common to the Customer Experience category, including remote unmoderated and moderated testing, participant recruitment and screening, video based qualitative feedback capture, task flow evaluation, and on platform analytics and reporting. Configuration work focused on reusable test templates, consent and participant management settings, and tagging taxonomies for categorizing insight by program and study type.
Operational coverage extended across IDEA Center research programs, student facing project teams, and staff responsible for curriculum and venture support, with the platform provisioned as a cloud SaaS service for distributed access. The implementation supported coordinated study management, centralized storage of recorded sessions and transcripts, and role based access controls to separate researcher, reviewer, and administrator functions.
Governance changes included standardizing research protocols, instituting participant consent and privacy procedures within the platform, and establishing an insights repository for reuse across projects. Training and onboarding were organized for IDEA Center researchers and student teams to align testing practices and ensure consistent methodology when using UserTesting Human Insight Platform.
|
ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| New Relic | Legacy | New Relic APM | Application Performance Management | ITSM | n/a | 2021 | 2021 |
In 2021, University of Notre Dame, IDEA Center implemented New Relic APM to monitor its public website. New Relic APM is deployed as an Application Performance Management solution to instrument web application behavior and aggregate telemetry from the IDEA Center site.
The implementation concentrates on application instrumentation using New Relic APM agents to collect transaction tracing, error analytics, application-level performance metrics, and configurable dashboards for observability. Configuration work included identifying key transactions and setting threshold-based alerting to surface slow requests and unhandled exceptions.
Instrumentation covers both front-end browser monitoring and back-end application process telemetry, streaming real user and application performance data into New Relic dashboards for analysis. The telemetry is consumed by web operations and digital experience stakeholders responsible for the IDEA Center website, enabling drilldowns from high-level metrics into transaction traces and error events.
Governance around the New Relic APM rollout emphasizes dashboard-driven performance reviews, alert routing for incident triage, and periodic tuning of instrumentation to align with the website application topology. New Relic APM supplies continuous visibility into application performance for the IDEA Center website, supporting monitoring and incident response workflows.
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