UPMC Mercy
200 Lothrop Street,
Pittsburgh, 15213, PA,
United States
Pittsburgh, 15213, PA,
United States
1 800-533-8762
HealthCare
UPMC Mercy Technographics
UPMC Mercy Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by UPMC Mercy and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1200 UPMC Mercy employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that UPMC Mercy has purchased the following applications: Paymentus Payveris for Payment Processing in 2021, Oracle PeopleSoft HCM for Core HR in 2008, Allscripts Sunrise EPR for Electronic Health Record in 2016 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems UPMC Mercy is running and its propensity to invest more and deepen its relationship with Paymentus , Oracle , UKG or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing UPMC Mercy revenues, which have grown to $300.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for UPMC Mercy intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
UPMC Mercy Tech Stack and Enterprise Applications
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Paymentus | Legacy | Paymentus Payveris | Payment Processing | ERP Financial Management | n/a | 2021 | 2021 |
In 2021, UPMC Mercy implemented Paymentus Payveris to provide online patient payment acceptance and bill presentment on its public website. The deployment centers on Payment Processing and is positioned to support patient financial services and hospital billing workflows within the United States.
Paymentus Payveris was integrated into the hospital website to enable online bill presentment and electronic payments, using standard Payment Processing capabilities such as card and ACH acceptance, hosted payment flows, tokenization, and PCI-aligned transaction handling. The implementation centers on front-end website integration for patient self-service payments and backend reconciliation touchpoints with hospital billing operations, altering operational workflows by channeling more payments through an online payment gateway. Governance focused on operational ownership by patient financial services and billing teams, with configuration and rollout scoped to web payment pages and attendant communications to patients.
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HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Oracle PeopleSoft HCM | Oracle PeopleSoft HCM | Core HR | HCM | n/a | 2008 | 2009 |
In 2008 UPMC Mercy implemented Oracle PeopleSoft HCM as its Core HR application to support hiring and onboarding across the hospital's HR function. The deployment centered on PeopleSoft Core HR and recruiting capabilities, aligning applicant intake with HRIS records and the generation of offer letters.
Operational workflows documented during the implementation emphasize preparing new hire packets, producing offer letters, and entering applicant information into Oracle PeopleSoft HCM, with HR staff responsible for data entry and packet assembly. Configuration work focused on recruiting and onboarding workflow templates and standardized HRIS data entry processes to create consistent employee records and streamline personnel administration.
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Payroll | HCM |
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2008 | 2009 |
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Time and Attendance | HCM |
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2012 | 2012 |
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Workforce Scheduling | HCM |
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2016 | 2016 |
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ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Constellation Software Inc. | Legacy | Allscripts Sunrise EPR | Electronic Health Record | ERP Services and Operations | n/a | 2016 | 2016 |
In 2016, UPMC Mercy deployed Allscripts Sunrise EPR, an Electronic Health Record platform. The implementation targeted acute inpatient operations at UPMC Mercy, a Level 1 Trauma Center operating a 41 bed unit with typical nursing ratios of 6 to 8 patients to 1 RN, and was scoped to support medical and stabilized intensive care patient workflows.
Allscripts Sunrise EPR was configured to provide clinical documentation, computerized provider order entry, medication administration records, and infusion documentation. Configurations included order sets and nursing documentation workflows to manage heparin drips, insulin drips, cardiac drips, patient controlled analgesia pumps, wound care, tracheostomy management, peritoneal dialysis, and central line and port care. The system captured nursing assessments such as opioid and alcohol withdrawal screening and supported the creation of daily goals and plans of care.
The deployment included explicit integrations with Teletracking for patient flow, ShiftSelect for staffing and workforce scheduling, and Accudose medication dispensing systems. Operational coverage extended across nursing, critical care, pharmacy, and telemetry staff, supporting cardiac rhythm monitoring documentation and point of care medication administration. Allscripts Sunrise EPR served as the central clinical record for inpatient medication administration and specimen and blood draw documentation.
Governance and rollout emphasized clinician training and preceptor led orientation to embed new documentation and medication administration workflows into practice. Governance activities focused on standardizing documentation for high risk clinical processes including infusion management and central line care, and on formalizing interdisciplinary daily care planning within the Electronic Health Record.
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Electronic Health Record | ERP Services and Operations |
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2016 | 2017 |
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Chatbots and Conversational AI | AI-Powered Application |
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2014 | 2014 |
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Audio Video and Web Conferencing | Collaboration |
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2017 | 2017 |
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Collaboration | Collaboration |
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2018 | 2018 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Web Content Management | Content Management |
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2018 | 2018 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Call Tracking and Recording | CRM |
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2022 | 2022 |
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Customer Engagement | CRM |
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2019 | 2019 |
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Customer Experience | CRM |
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2016 | 2016 |
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Customer Experience | CRM |
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2019 | 2019 |
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Customer Experience | CRM |
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2020 | 2020 |
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Data Management Platform | CRM |
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2020 | 2020 |
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Data Management Platform | CRM |
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2018 | 2018 |
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Digital Advertising Platform | CRM |
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2017 | 2017 |
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Digital Advertising Platform | CRM |
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2020 | 2020 |
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Marketing Analytics | CRM |
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2013 | 2013 |
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Marketing Analytics | CRM |
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2016 | 2016 |
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Marketing Analytics | CRM |
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2019 | 2019 |
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Marketing Automation | CRM |
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2016 | 2016 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2018 | 2018 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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Tag Management | CRM |
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2020 | 2020 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2022 | 2022 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2018 | 2018 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2013 | 2013 |
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Content Delivery Network | IaaS |
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2014 | 2014 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at UPMC Mercy
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by UPMC Mercy Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from UPMC Mercy IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the UPMC Mercy digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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| No data found | ||||||
FAQ - APPS RUN THE WORLD UPMC Mercy Technographics
UPMC Mercy is a HealthCare organization based in United States,
with around 1200 employees and annual revenues of $300.0 million.
UPMC Mercy operates a diverse technology stack with applications such as
Paymentus Payveris, Oracle PeopleSoft HCM and Allscripts Sunrise EPR,
covering areas like Payment Processing, Core HR and Electronic Health Record.
UPMC Mercy has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Paymentus, Oracle and Constellation Software Inc..
UPMC Mercy recently adopted applications including
Invoca Call Tracking in 2022, AppDynamics APM in 2022 and Paymentus Payveris in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of UPMC Mercy’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates UPMC Mercy’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete UPMC Mercy technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.