Igrejinha, 95650-000,
Brazil
Usaflex Brazil Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Usaflex Brazil and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 3400 Usaflex Brazil employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Usaflex Brazil has purchased the following applications: StoneCo POS for Point Of Sale in 2021, NeoAssist Nub.ia for Generative AI Platforms in 2025, Snowplow Analytics for Marketing Analytics in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Usaflex Brazil is running and its propensity to invest more and deepen its relationship with StoneCo , NeoAssist , Snowplow or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Usaflex Brazil revenues, which have grown to $130.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Usaflex Brazil intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| StoneCo | Legacy | StoneCo POS | Point Of Sale | ERP Services and Operations | n/a | 2021 | 2021 |
In 2021, Usaflex Brazil implemented StoneCo POS, a Point Of Sale application, to digitize payments and retail operations across its Brazilian franchise network. The initiative targeted franchise digitization and omnichannel payment scale, enabling store-level fulfillment patterns referred to as prateleira infinita while unifying in-store and remote payment options.
StoneCo POS was integrated with Stone's Pagar.me payment platform to orchestrate omnichannel payments, supporting terminal-based transactions, link payments, and Pix real-time payments across franchise outlets. Implemented functional capabilities included terminal acceptance workflows, payment link generation for remote sales, Pix payment capture, and the retail order fulfillment processes needed to execute infinite shelf orders from stores.
The deployment focused on operational coverage of franchise retail sites in Brazil and impacted business functions in payments, retail operations, and franchise network processes. Governance emphasized standardizing payment flows and operational procedures across franchise partners, and the program increased omnichannel sales share from 0.4% to 16% between 2021 and 2022.
|
AI Development
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| NeoAssist | Legacy | NeoAssist Nub.ia | Generative AI Platforms | AI Development | n/a | 2025 | 2025 |
In 2025, Usaflex Brazil implemented NeoAssist Nub.ia as a Generative AI Platforms solution to augment its customer service operations. The deployment concentrated on embedding generative and predictive AI capabilities into front-line support to accelerate agent handling of customer interactions.
The implementation used Núb.ia Resume and Núb.ia Sugere modules, with Núb.ia Resume summarizing conversation history and Núb.ia Sugere suggesting responses and protocol prompts for agents. Configuration prioritized in-line summarization and suggestion surfaces within ticket workflows to reduce time spent acquiring context and drafting replies.
Operationally the project targeted customer service and CRM in Brazil, embedding NeoAssist Nub.ia into contact center workflows and CRM records so summaries and response suggestions appear alongside tickets. The scope emphasized agent-facing tooling within the support organization rather than enterprise back-office systems.
NeoAssist's case study reports 3,925 AI requests over five months, an 83% reduction in time to read history, and a 10% reduction in TMR for AI-assisted protocols, outcomes tied to the Núb.ia generative and predictive AI features implemented. Governance focused on operationalizing summaries and suggested responses within live protocols while tracking AI request volumes and assisted protocol performance.
|
CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Snowplow | Legacy | Snowplow Analytics | Marketing Analytics | CRM | n/a | 2021 | 2021 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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|
Application Security (AppSec) | CyberSecurity |
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2018 | 2018 |
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