Utica National Insurance Group
180 Genesee St,
New Hartford, 13413, NY,
United States
New Hartford, 13413, NY,
United States
1 315-734-2000
Insurance
Utica National Insurance Group Technographics
Utica National Insurance Group Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Utica National Insurance Group and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1400 Utica National Insurance Group employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Utica National Insurance Group has purchased the following applications: Enlyte Genex for Case Management in 2014, Domo for Analytics and BI in 2017, Microsoft 365 for Collaboration in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Utica National Insurance Group is running and its propensity to invest more and deepen its relationship with Enlyte , Exela Technologies , Domo or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Utica National Insurance Group revenues, which have grown to $1.70 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Utica National Insurance Group intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Utica National Insurance Group Tech Stack and Enterprise Applications
ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Enlyte | Legacy | Enlyte Genex | Case Management | ERP Services and Operations | n/a | 2014 | 2014 |
In 2014 Utica National Insurance Group implemented Enlyte Genex as a Case Management application to support its workers compensation managed care strategy in the United States. The engagement involved Utica National selecting a workers compensation pharmacy benefit manager in collaboration with Genex to deliver integrated pharmacy management and concurrent medical review workflows tied to claims handling.
Enlyte Genex was configured to centralize clinical pharmacy oversight and utilization management within the case management environment, aligning concurrent medical review processes with caseworker activities. The implementation emphasized clinical pharmacy and utilization management capabilities, including prescription review, authorization workflow orchestration, and clinical decision support consistent with Case Management functional patterns.
Integrations focused on operational linkage between Genex case management and the chosen workers compensation PBM, enabling bidirectional exchange of pharmacy utilization data and review outcomes. Operational coverage targeted workers compensation claims management and medical management functions, bringing pharmacy, utilization review, and claims teams under coordinated case workflows across the United States.
Governance changes included embedding concurrent medical review protocols and prescribing oversight into routine case workflows, shifting utilization management into the case management lifecycle. The stated objective of the implementation was to improve prescribing oversight and optimize claim outcomes through tighter clinical pharmacy integration with Genex Case Management.
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Revenue Cycle Management | ERP Services and Operations |
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2018 | 2018 |
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Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Domo | Legacy | Domo | Analytics and BI | Analytics and BI | n/a | 2017 | 2018 |
In 2017 Utica National Insurance Group deployed Domo as an Analytics and BI platform to support Inside Sales reporting and agency management. The deployment targeted the Inside Sales team covering the Mid Atlantic region, where staff used Domo to support new business production monitoring, call preparation, and ongoing follow up with assigned personal and commercial lines agencies.
Domo was used alongside internal computer systems to run reports and analyze data, surfacing dashboards, visual reports, and KPI views for agent production and pipeline analysis. Governance and process changes centered on a structured reporting cadence between inside sales, region managers, and field marketing, with analytics-driven monitoring of individual agent production, pipeline activity, and agency incentive program metrics. The Inside Sales department was eliminated due to restructuring on 2/21/18 which ended the operational scope of this Domo deployment for that team.
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Analytics and BI | Analytics and BI |
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2023 | 2023 |
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2021 | 2021 |
In 2021, Utica National Insurance Group implemented Microsoft 365 to support enterprise Collaboration. The deployment is visible on the company website and was provisioned as a cloud-hosted Microsoft 365 tenant to deliver central collaboration capabilities across the organization.
The implementation of Microsoft 365 included core services such as Exchange Online, Microsoft Teams, SharePoint Online, OneDrive for Business, and Office web and desktop applications, enabling email, real-time communication, document collaboration, and content management workflows. Architecture centered on browser and client access to the Microsoft 365 tenant with native platform controls for identity, access, and administrative management. Governance and configuration activities reflected Collaboration best practices, including content sharing controls, mailbox management and retention policy configuration, while operational coverage targeted corporate productivity across Utica National Insurance Group business functions such as policy administration and claims support.
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Collaboration | Collaboration |
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2005 | 2005 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Intelligent Document Processing | Content Management |
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2018 | 2018 |
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Web Content Management | Content Management |
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2021 | 2021 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Marketing Automation | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2020 | 2020 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2021 | 2021 |
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PPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Project Portfolio Management | PPM |
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2021 | 2021 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Identity and Access Management (IAM) | CyberSecurity |
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2021 | 2021 |
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VPN | CyberSecurity |
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2020 | 2020 |
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Web Application Firewalls (WAF) | CyberSecurity |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at Utica National Insurance Group
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by Utica National Insurance Group Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Utica National Insurance Group IT executives and key decision makers. This section highlights Utica National Insurance Group's latest recorded technology evaluations, including Guidewire ClaimCenter for Insurance Claims Management on 2025-05-14. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Utica National Insurance Group digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD Utica National Insurance Group Technographics
Utica National Insurance Group is a Insurance organization based in United States,
with around 1400 employees and annual revenues of $1.70 billion.
Utica National Insurance Group operates a diverse technology stack with applications such as
Enlyte Genex, Domo and Microsoft 365,
covering areas like Case Management, Analytics and BI and Collaboration.
Utica National Insurance Group has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Enlyte, Domo and Microsoft.
Utica National Insurance Group recently adopted applications including
Duck Creek Insights in 2023, Microsoft 365 in 2021 and EpiServer CMS in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Utica National Insurance Group’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Utica National Insurance Group’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Utica National Insurance Group technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.