Green Cove Springs, 32043, FL,
United States
Vac-Con Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Vac-Con and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 10 Vac-Con employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Vac-Con has purchased the following applications: Optimum Info Warranty for Warranty Claims Management in 2018, LiveAdmins Live Chat for Chatbots and Conversational AI in 2015, Microsoft 365 for Collaboration in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Vac-Con is running and its propensity to invest more and deepen its relationship with Optimum Info , LiveAdmins , Microsoft or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Vac-Con revenues, which have grown to $1.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Vac-Con intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Optimum Info | Legacy | Optimum Info Warranty | Warranty Claims Management | ERP Services and Operations | n/a | 2018 | 2018 |
In 2018, Vac-Con deployed Optimum Info Warranty to address an aging file based claims process and to provide dealer accessible, real time warranty tracking and analytics. Vac-Con implemented Optimum Info Warranty as a Warranty Claims Management solution to support after sales and warranty operations for a North American manufacturer.
The implementation configured core claims intake, adjudication workflow, and reporting modules, with dealer accessible portals for claim submission and status tracking. Optimum Info Warranty delivered analytics and actionable reporting capabilities targeted at quality improvement and faster adjudication.
Operational coverage focused on after sales and warranty claims management across North America and dealer networks, with real time warranty tracking and role based access for dealers and internal quality teams. No named third party system integrations were specified in the source, the deployment emphasized direct dealer interaction and centralized claims visibility.
Governance centered on centralized claim adjudication and analytics driven quality workflows, with rollout designed to shift from manual file based processing to structured electronic claims processing. The implementation produced about 70 percent reduction in claim processing time, enabled faster adjudication, and improved visibility for actionable reporting to support quality improvement.
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| LiveAdmins | Legacy | LiveAdmins Live Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2015 | 2015 |
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2021 | 2021 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Marketing Automation | CRM |
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2022 | 2022 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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Tag Management | CRM |
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2015 | 2015 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Application Hosting and Computing Services | IaaS |
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2013 | 2013 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Identity and Access Management (IAM) | CyberSecurity |
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2023 | 2023 |
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