List of Optimum Info Warranty Customers
Irvine, 92602, CA,
United States
Since 2010, our global team of researchers has been studying Optimum Info Warranty customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Optimum Info Warranty for Warranty Claims Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Optimum Info Warranty for Warranty Claims Management include: East Trailers, a United States based Manufacturing organisation with 550 employees and revenues of $80.0 million, Champion Bus, a United States based Manufacturing organisation with 150 employees and revenues of $37.0 million, Vac-Con, a United States based Automotive organisation with 10 employees and revenues of $1.0 million and many others.
Contact us if you need a completed and verified list of companies using Optimum Info Warranty, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Optimum Info Warranty customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Champion Bus | Manufacturing | 150 | $37M | United States | Optimum Info | Optimum Info Warranty | Warranty Claims Management | 2011 | n/a |
In 2011, Champion Bus implemented Optimum Info Warranty, Optimum Info's cloud-based warranty management application, to automate dealer warranty claim submission and adjudication across its North American dealer network. The deployment targeted after-sales and warranty claims management in the transportation sector, centralizing claim intake and adjudication workflows for service and warranty operations.
Optimum Info Warranty was configured to standardize claim submission from dealers, enforce business rules for eligibility and documentation, and orchestrate adjudication workflow between Champion Bus warranty staff and dealers. The implementation included claim data capture, document attachments, status tracking, and audit logging, consistent with Warranty Claims Management functional expectations.
Champion Bus partnered with Optimum Info beginning in 2011 to roll the solution across its North American dealer network, establishing centralized governance for warranty policy enforcement and defined escalation workflows for complex adjudications. Operational scope focused on after-sales warranty workflows across dealer service departments, with process standardization and centralized case management implemented as part of the rollout.
According to the vendor case study, the Optimum Info Warranty deployment significantly reduced claim processing time and improved dealer satisfaction. The partnership with Optimum has been in place since 2011.
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East Trailers | Manufacturing | 550 | $80M | United States | Optimum Info | Optimum Info Warranty | Warranty Claims Management | 2016 | n/a |
In 2016 East Trailers implemented Optimum Info Warranty as a Warranty Claims Management solution to modernize a manual, paper based warranty process. The deployment focused on digitizing claims intake and establishing structured adjudication workflows to support after sales warranty claims management across the companys North American dealer network.
Optimum Info Warranty was configured to support claims intake, adjudication, supplier warranty tracking and operational reporting, aligning with standard Warranty Claims Management capabilities. The implementation emphasized automation of claim routing and validation, and the use of the vendor reporting module to consolidate warranty metrics and supplier recovery activity.
The solution integrated warranty data with East Trailers backend systems to provide a single source of record for claim lifecycle information, enabling cross functional access for after sales and warranty administration teams. Operational coverage explicitly targeted dealer submitted claims across North America and centralized claim processing through the Optimum Info Warranty application.
Governance changes included formalizing digital claim submission and centralized reporting to replace paper procedures, and establishing supplier warranty tracking processes within the new application. The program delivered faster claim turnaround and improved reporting, reducing average claim processing from approximately 35 days to about 10 days.
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Vac-Con | Automotive | 10 | $1M | United States | Optimum Info | Optimum Info Warranty | Warranty Claims Management | 2018 | n/a |
In 2018, Vac-Con deployed Optimum Info Warranty to address an aging file based claims process and to provide dealer accessible, real time warranty tracking and analytics. Vac-Con implemented Optimum Info Warranty as a Warranty Claims Management solution to support after sales and warranty operations for a North American manufacturer.
The implementation configured core claims intake, adjudication workflow, and reporting modules, with dealer accessible portals for claim submission and status tracking. Optimum Info Warranty delivered analytics and actionable reporting capabilities targeted at quality improvement and faster adjudication.
Operational coverage focused on after sales and warranty claims management across North America and dealer networks, with real time warranty tracking and role based access for dealers and internal quality teams. No named third party system integrations were specified in the source, the deployment emphasized direct dealer interaction and centralized claims visibility.
Governance centered on centralized claim adjudication and analytics driven quality workflows, with rollout designed to shift from manual file based processing to structured electronic claims processing. The implementation produced about 70 percent reduction in claim processing time, enabled faster adjudication, and improved visibility for actionable reporting to support quality improvement.
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