Vax, part of Techtronic Industries
Artillery House Heritage Way,
Droitwich, WR9 8YB,
United Kingdom
Droitwich, WR9 8YB,
United Kingdom
44 33 0026-8455
Manufacturing
Vax, part of Techtronic Industries Technographics
Vax, part of Techtronic Industries Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Vax, part of Techtronic Industries and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 310 Vax, part of Techtronic Industries employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Vax, part of Techtronic Industries has purchased the following applications: Microsoft Dynamics GP for ERP Financial in 2015, Workday HCM for Core HR in 2018, Salesforce Chat (formerly Salesforce Live Agent) for Chatbots and Conversational AI in 2016 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Vax, part of Techtronic Industries is running and its propensity to invest more and deepen its relationship with Microsoft , Adyen , Visa or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Vax, part of Techtronic Industries revenues, which have grown to $210.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Vax, part of Techtronic Industries intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Vax, part of Techtronic Industries Tech Stack and Enterprise Applications
Vax, part of Techtronic Industries ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft Dynamics GP | ERP Financial | ERP | n/a | 2015 | 2015 |
In 2018 Vax implemented Microsoft Dynamics GP as its ERP Financial system to support finance and accounting across the organization. The implementation and day to day operation were run by a compact, centralized IT organization of roughly two people responsible for Active Directory, Office 365 user and license administration, help desk support and domain registrar administration. Operational scope covered more than 300 users and integration points with global facing and internal systems.
Microsoft Dynamics GP was configured and extended inhouse, with developers modifying the application using Visual Basic to adapt transaction screens and processing flows. Data transformation and integration work was executed through Scribe, with Scribe jobs and alerts created and maintained on Scribe servers to transform and route data into Microsoft Dynamics GP databases. The setup supported core ERP Financial functional workflows including general ledger posting, accounts payable invoicing and accounts receivable processing.
The technical architecture comprised virtualized infrastructure managed in XenCenter and a mixed Windows and Linux server estate, with SQL queries and jobs managing the flow of data between global facing systems and internal applications. Identity and access control integrated with Active Directory and Office 365 for user provisioning and security administration. Network and system health monitoring including MPLS oversight were part of ongoing operational controls to reduce user impact.
Governance centered on the two person IT team with IS development ownership for Microsoft Dynamics GP customizations, Scribe job maintenance and SQL management. Change control and operational processes emphasized proactive monitoring, Scribe alerts and routine server maintenance to preserve transactional integrity in the ERP Financial environment. Ongoing responsibilities included DNS and registrar administration, hardware and printer management, and first line support for finance and warehouse system users.
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Payment Processing | ERP |
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2022 | 2022 |
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Payment Processing | ERP |
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2021 | 2021 |
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Payment Processing | ERP |
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2017 | 2017 |
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Payment Processing | ERP |
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2022 | 2022 |
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Payment Processing | ERP |
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2021 | 2021 |
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Vax, part of Techtronic Industries HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Workday | Legacy | Workday HCM | Core HR | HCM | n/a | 2018 | 2018 |
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Payroll | HCM |
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2018 | 2018 |
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Workforce Management | HCM |
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2015 | 2015 |
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Vax, part of Techtronic Industries AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Salesforce | Legacy | Salesforce Chat (formerly Salesforce Live Agent) | Chatbots and Conversational AI | AI-Powered Application | n/a | 2016 | 2016 |
In 2017 Vax implemented Salesforce Chat (formerly Salesforce Live Agent) to add real-time conversational capability to its public website, classifying the deployment under Chatbots and Conversational AI. The implementation was centered on live web chat as the primary customer engagement channel for post-sale support and inbound customer queries.
Salesforce Chat (formerly Salesforce Live Agent) was configured to present contextual chat invitations and persistent chat widgets on site pages, with standard Chatbots and Conversational AI capabilities such as agent queueing, presence status, canned responses, and transcript capture. Configuration work focused on session routing rules, availability scheduling, and agent workspace setup to support synchronous messaging workflows.
Operationally the deployment placed chat handling within Vax customer service operations and routed sessions into the Salesforce-hosted agent console, preserving chat transcripts and customer context alongside Salesforce records. The implementation emphasized integration into the Salesforce environment to surface customer context to agents and to store conversation history for case handling and follow up.
Governance for the rollout included scripted greeting templates, routing by skill and business hours, and administrative controls for chat transcript retention and agent access. Ongoing configuration governance was used to manage escalation workflows and standardize agent responses within the Chatbots and Conversational AI implementation.
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Vax, part of Techtronic Industries Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Collaboration | Collaboration |
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2022 | 2022 |
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Vax, part of Techtronic Industries eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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eCommerce Fraud Protection | eCommerce |
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2021 | 2021 |
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eCommerce | eCommerce |
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2021 | 2021 |
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Personalization and Product Recommendations | eCommerce |
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2013 | 2013 |
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Vax, part of Techtronic Industries SCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Fleet Management | SCM |
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2015 | 2015 |
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Vax, part of Techtronic Industries CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Call Center | CRM |
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2015 | 2015 |
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Customer Experience | CRM |
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2022 | 2022 |
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Customer Support | CRM |
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2016 | 2016 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2017 | 2017 |
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Vax, part of Techtronic Industries TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Governance, Risk and Compliance | TRM |
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2021 | 2021 |
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Governance, Risk and Compliance | TRM |
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2021 | 2021 |
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Vax, part of Techtronic Industries IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2022 | 2022 |
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IT Decision Makers and Key Stakeholders at Vax, part of Techtronic Industries
| First Name | Last Name | Title | Function | Department | Phone | |
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Finance Director | Director | Finance | |
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Head of Commercial Finance | Director | Finance | |
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Ledger Accounting Controller | Director | Finance | |
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Commercial Finance Business Partner | Manager | Finance | |
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Operations Finance Manager | Manager | Finance | |
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Financial Controller | Director | Finance | |
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President Global Floorcare | CXO | Operations | |
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Apps Being Evaluated by Vax, part of Techtronic Industries Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Vax, part of Techtronic Industries IT executives and key decision makers. This section highlights Vax, part of Techtronic Industries's latest recorded technology evaluations, including Microsoft Dynamics 365 for Finance and Operations for ERP Financial on 2026-03-14. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Vax, part of Techtronic Industries digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| 2026-03-14 | Vax, part of Techtronic Industries | Evaluated | Microsoft | Microsoft Dynamics 365 for Finance and Operations | ERP Financial | ERP |
FAQ - APPS RUN THE WORLD Vax, part of Techtronic Industries Technographics
Vax, part of Techtronic Industries is a Manufacturing organization based in United Kingdom,
with around 310 employees and annual revenues of $210.0 million.
Vax, part of Techtronic Industries operates a diverse technology stack with applications such as
Microsoft Dynamics GP, Workday HCM and Salesforce Chat (formerly Salesforce Live Agent),
covering areas like ERP Financial, Core HR and Chatbots and Conversational AI.
Vax, part of Techtronic Industries has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Microsoft, Workday and Salesforce.
Vax, part of Techtronic Industries recently adopted applications including
Adyen in 2022, Google Pay in 2022 and Microsoft 365 in 2022,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Vax, part of Techtronic Industries’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Vax, part of Techtronic Industries’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Vax, part of Techtronic Industries technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.