Verizon Connect
5055 North Point Pkwy,
Alpharetta, 30022, GA,
United States
Alpharetta, 30022, GA,
United States
1 678-339-5144
Professional Services
Verizon Connect Technographics
Verizon Connect Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Verizon Connect and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 3600 Verizon Connect employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Verizon Connect has purchased the following applications: Microsoft Dynamics GP for ERP Financial in 2016, TeamSupport SnapEngage for Chatbots and Conversational AI in 2015, Zoom for Audio Video and Web Conferencing in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Verizon Connect is running and its propensity to invest more and deepen its relationship with Microsoft , Oracle , TeamSupport or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Verizon Connect revenues, which have grown to $1.22 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Verizon Connect intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Verizon Networkfleet is a leading provider of wireless fleet management services that improve fleet operations by decreasing fuel use, optimizing vehicle utilization, decreasing maintenance costs with vehicle diagnostics, and improving driver management. Networkfleet’s technology combines patented remote diagnostic monitoring with GPS-based Automatic Vehicle Location (AVL) systems. With access to more than 50 patents issued or pending, the company received the 2012 Telematics Update Award for Best Telematics Service or Solution for Commercial Vehicle.
Verizon Connect Tech Stack and Enterprise Applications
Verizon Connect ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft Dynamics GP | ERP Financial | ERP | n/a | 2016 | 2016 |
In 2016, Verizon Connect implemented Microsoft Dynamics GP as its ERP Financial system. The deployment focused on supporting contract management activities and staff responsible for execution and support of Verizon Connect product lines Networkfleet, Fleetmatics, and Telogis for Public Sector customer contracts including GSA, NJPA, NYS OGS and various state and local contracts.
Microsoft Dynamics GP was configured to support core financial and contract accounting workflows, including general ledger, accounts receivable, accounts payable, sales order processing and purchase order management to handle quotes, purchase orders and contract modifications. The configuration emphasized account setups, development of profile and billings code, billing review and reporting options to align financial processing with complex public sector contract terms.
Verizon Connect integrated Microsoft Dynamics GP with Salesforce and other operational systems to enable cross functional alignment between Sales, Marketing, Billing, Operations and Customer Care, and to coordinate order processing, profile management and customer hierarchy development. Staff used Salesforce and Great Plains to manage and track requirements and to transition RFP responses into formal account implementation workflows.
Governance centered on a contract operations subject matter expert team that led proposal response generation, contract execution and ongoing administration, with structured collaboration across national sales, Operations and Customer Care. Processes were formalized for assignment of team priorities, review of order processing and forms, and development of customer specific billing and reporting procedures.
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ERP Financial | ERP |
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2015 | 2015 |
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Verizon Connect AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| TeamSupport | Legacy | TeamSupport SnapEngage | Chatbots and Conversational AI | AI-Powered Application | n/a | 2015 | 2015 |
In 2015 Verizon Connect implemented TeamSupport SnapEngage on its public website, adopting Chatbots and Conversational AI to provide a customer-facing conversational layer for support and lead capture. The deployment positioned TeamSupport SnapEngage as the primary web chat interface for customer engagement, linking real-time conversational sessions to Verizon Connect support workflows and agent queues.
The TeamSupport SnapEngage implementation centered on an embedded website chat widget and cloud-hosted conversational services, leveraging live chat, automated conversational flows, and routing logic consistent with Chatbots and Conversational AI capabilities. Configuration work included scripted response templates, intent-driven handoffs to human agents, and session logging to support case creation and follow up by support teams.
Operationally the rollout focused on customer service and inbound sales qualification activities, with the chat interface used across the corporate site to field product questions and service inquiries. Governance emphasized standardized response playbooks, escalation paths to support agents, and operational ownership by the support organization, aligning TeamSupport SnapEngage with Verizon Connect customer engagement and support processes.
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Chatbots and Conversational AI | AI-Powered Application |
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2016 | 2016 |
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Chatbots and Conversational AI | AI-Powered Application |
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2021 | 2021 |
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Verizon Connect Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zoom Video Communications | Legacy | Zoom | Audio Video and Web Conferencing | Collaboration | n/a | 2020 | 2020 |
In 2020, Verizon Connect implemented Zoom for Audio Video and Web Conferencing. The Zoom deployment is used as a cloud-hosted conferencing platform and is embedded on the Verizon Connect website to enable customer-facing meetings and virtual product demonstrations.
Zoom is configured to deliver standard Audio Video and Web Conferencing capabilities, including real-time meetings, screen sharing, recordings, and webinar-style sessions, supporting both scheduled and ad hoc interactions. The architecture leverages Zoom as a SaaS service integrated into public-facing web pages for browser-based joining, while internal use spans product, sales, and customer success teams. Governance and operational controls focus on centralized scheduling workflows, meeting access configuration, and consistent branding for externally facing sessions.
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Audio Video and Web Conferencing | Collaboration |
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2018 | 2018 |
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Collaboration | Collaboration |
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2018 | 2018 |
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Verizon Connect Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Content Management | Content Management |
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2019 | 2019 |
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Digital Signing | Content Management |
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2021 | 2021 |
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Verizon Connect CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Account Based Marketing | CRM |
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2015 | 2015 |
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Account Based Marketing | CRM |
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2020 | 2020 |
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Customer Experience | CRM |
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2018 | 2018 |
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Customer Experience | CRM |
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2019 | 2019 |
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Customer Support | CRM |
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2013 | 2013 |
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Data Management Platform | CRM |
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2017 | 2017 |
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Digital Advertising Platform | CRM |
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2016 | 2016 |
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Digital Advertising Platform | CRM |
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2016 | 2016 |
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Marketing Analytics | CRM |
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2020 | 2020 |
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Marketing Analytics | CRM |
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2016 | 2016 |
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Marketing Automation | CRM |
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2015 | 2015 |
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Marketing Automation | CRM |
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2019 | 2019 |
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Marketing Automation | CRM |
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2018 | 2018 |
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Marketing Automation | CRM |
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2019 | 2019 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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Sales Automation, Sales Engagement | CRM |
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2018 | 2018 |
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Verizon Connect ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Performance Management | ITSM |
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2018 | 2018 |
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IT Service Management | ITSM |
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2021 | 2021 |
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Verizon Connect PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2018 | 2018 |
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Transactional Email | PaaS |
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2018 | 2018 |
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Transactional Email | PaaS |
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2020 | 2020 |
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Verizon Connect IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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Verizon Connect CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2018 | 2018 |
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IT Decision Makers and Key Stakeholders at Verizon Connect
| First Name | Last Name | Title | Function | Department | Phone | |
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VP Finance | VP | Finance | |
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Accounts Receivable/Billing Manager | Manager | Finance | |
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Head of Product Marketing & Launch Enablement | Director | Marketing | |
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Salesforce Developer | Salesforce Administrator | Manager | Marketing | |
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Apps Being Evaluated by Verizon Connect Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Verizon Connect IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Verizon Connect digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Verizon Connect Technographics
Verizon Connect is a Professional Services organization based in United States,
with around 3600 employees and annual revenues of $1.22 billion.
Verizon Connect operates a diverse technology stack with applications such as
Microsoft Dynamics GP, TeamSupport SnapEngage and Zoom,
covering areas like ERP Financial, Chatbots and Conversational AI and Audio Video and Web Conferencing.
Verizon Connect has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Microsoft, TeamSupport and Zoom Video Communications.
Verizon Connect recently adopted applications including
LivePerson Conversational Cloud in 2021, DocuSign eSignature in 2021 and Salesforce Sales Cloud in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Verizon Connect’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Verizon Connect’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Verizon Connect technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.