Vestiaire Collective
53 Rue de Chateaudun,
Paris, 75009,
France
Paris, 75009,
France
33 811 03 20 18
Retail
Vestiaire Collective Technographics
Vestiaire Collective Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Vestiaire Collective and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 800 Vestiaire Collective employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Vestiaire Collective has purchased the following applications: Sage 1000 for ERP Financial in 2020, Greenhouse ATS for Applicant Tracking System in 2019, Zendesk Chat for Chatbots and Conversational AI in 2017 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Vestiaire Collective is running and its propensity to invest more and deepen its relationship with Sage , Splitit , Greenhouse or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Vestiaire Collective revenues, which have grown to $364.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Vestiaire Collective intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Vestiaire Collective Tech Stack and Enterprise Applications
Vestiaire Collective ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Sage | Legacy | Sage 1000 | ERP Financial | ERP | n/a | 2020 | 2020 |
In 2020, Vestiaire Collective implemented Sage 1000 as its core ERP Financial platform. The deployment was scoped to support centralized multi-currency treasury and core finance operations reporting into the VP Finance function, with the Head of Treasury accountable for operational execution.
Sage 1000 was configured to manage payment generation, accounts payable supplier run payments, payroll posting interfaces, general ledger accounting, multi-currency cash management, and current account reporting. Configuration emphasized cash and accounting modules with reporting capabilities aligned to treasury workflows, and the full application name Sage 1000 was used as the authoritative financial system of record.
The program included an upgrade and automation of Kyriba, covering security, administration, cash and accounting modules and reporting, integrated with Sage 1000 for generation of payments and the reconciliation and reporting of account statements, currencies, and inter-company current accounts. Operational scope extended to bank account management including KYC and account opening and closing, telematics contract management with partner banks, weekly monitoring of the cash position, foreign exchange hedging, implementation and monitoring of inter-company loan contracts and credit lines, and repatriation and closing of marketplace and PSP revenues.
Governance and process changes formalized weekly cash position monitoring and the rollout of annual and weekly cash flow forecasting, while treasury ownership rested with the Head of Treasury who supervised a cash manager/cash accountant. Workflow restructuring centered on centralized cash controls, payment generation rules in Sage 1000, and the coordinated Kyriba to ERP reporting flows to support accounting close and treasury reporting.
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Payment Processing | ERP |
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2017 | 2017 |
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Vestiaire Collective HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Greenhouse | Legacy | Greenhouse ATS | Applicant Tracking System | HCM | n/a | 2019 | 2019 |
In 2019, Vestiaire Collective implemented Greenhouse ATS as its Applicant Tracking System. The Greenhouse ATS is embedded on Vestiaire Collective's public careers site to manage job postings and candidate application intake from the company website.
Deployment centralized recruiting workflows for recruiters and hiring managers, delivering standard Applicant Tracking System capabilities such as job requisition publishing, candidate tracking, interview orchestration, pipeline management, and recruiting analytics. The Greenhouse ATS integration with the careers page orchestrates application flows and supports cross-functional hiring across teams, while governance focused on standardized interview stages and pipeline ownership to improve recruiter and hiring manager collaboration.
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Core HR | HCM |
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2017 | 2017 |
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Vestiaire Collective AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zendesk | Legacy | Zendesk Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2017 | 2017 |
In 2017, Vestiaire Collective deployed Zendesk Chat on its website to provide real time conversational support, aligning web customer touchpoints with Chatbots and Conversational AI capabilities. The implementation places Zendesk Chat as the primary customer facing chat channel embedded across product and help pages. This deployment targets front line customer service and e commerce support functions.
Zendesk Chat was configured with live chat routing, proactive messaging, canned responses, and session handoff workflows that are typical for Chatbots and Conversational AI platforms. Configuration emphasized agent console setup, chat queue rules, and response templates to standardize interactions. Automation was used for basic message triage and to present contextual prompts on web pages.
Operational ownership was established within the customer service organization, with agents handling inbound web conversations and teams maintaining conversational content. Governance focused on chat queue management, response governance, and ongoing tuning of prompts and templates to reflect product and policy changes. The implementation is scoped to the customer facing website channel and supports e commerce customer experience rather than internal communications.
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Natural Language Processing | AI-Powered Application |
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2017 | 2017 |
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Vestiaire Collective Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Collaboration | Collaboration |
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2012 | 2012 |
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Collaboration | Collaboration |
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2018 | 2018 |
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Vestiaire Collective Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Web Content Management | Content Management |
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2012 | 2012 |
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Vestiaire Collective eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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eCommerce Fraud Protection | eCommerce |
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2016 | 2016 |
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Vestiaire Collective CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Engagement, Customer Loyalty | CRM |
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2021 | 2021 |
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Customer Support | CRM |
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2012 | 2012 |
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Customer Support | CRM |
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2017 | 2017 |
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Marketing Analytics | CRM |
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2015 | 2015 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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Vestiaire Collective ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2015 | 2015 |
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Vestiaire Collective TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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FX and Currency Management | TRM |
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2017 | 2017 |
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Treasury Management | TRM |
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2017 | 2017 |
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Vestiaire Collective PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2014 | 2014 |
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Vestiaire Collective IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2014 | 2014 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Vestiaire Collective CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Identity and Access Management (IAM) | CyberSecurity |
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2022 | 2022 |
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IT Decision Makers and Key Stakeholders at Vestiaire Collective
| First Name | Last Name | Title | Function | Department | Phone | |
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Head of global Training, Quality & VOC | Director | Finance | |
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VP Operations Development & Customer Success | VP | Customer Service | |
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CFO | CXO | Finance | |
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Head of Corporate IT | Director | Finance | |
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Head of France | Director | Finance | |
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Head of Payments | Director | Finance | |
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Global Total Rewards and HR Operations Director | Director | HR | |
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Global Head of Talent Acquisition | Director | HR | |
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Head of People Strategy & Programs | Director | HR | |
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HR Manager Global OperationsHR | Manager | HR | |
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Head of Customer Care Innovation & Project | Director | Customer Service | |
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Head of Buyer Experience and Customer Care | Director | Procurement | |
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VP CRM | VP | IT | |
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Apps Being Evaluated by Vestiaire Collective Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Vestiaire Collective IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Vestiaire Collective digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD Vestiaire Collective Technographics
Vestiaire Collective is a Retail organization based in France,
with around 800 employees and annual revenues of $364.0 million.
Vestiaire Collective operates a diverse technology stack with applications such as
Sage 1000, Greenhouse ATS and Zendesk Chat,
covering areas like ERP Financial, Applicant Tracking System and Chatbots and Conversational AI.
Vestiaire Collective has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Sage, Greenhouse and Zendesk.
Vestiaire Collective recently adopted applications including
Okta Identity Cloud in 2022, Braze Platform in 2021 and Salesforce Marketing Cloud in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Vestiaire Collective’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Vestiaire Collective’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Vestiaire Collective technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.