Vicon Industries
135 Fell Court,
Hauppauge, 11788, NY,
United States
Hauppauge, 11788, NY,
United States
1 631-952-2288
Manufacturing
Vicon Industries Technographics
Vicon Industries Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Vicon Industries and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 148 Vicon Industries employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Vicon Industries has purchased the following applications: Epicor Kinetic for Manufacturing ERP in 2023, Microsoft 365 for Collaboration in 2015, Zendesk Service for Customer Support in 2018 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Vicon Industries is running and its propensity to invest more and deepen its relationship with Epicor , Microsoft , Zendesk or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Vicon Industries revenues, which have grown to $45.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Vicon Industries intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Vicon Industries Tech Stack and Enterprise Applications
Vicon Industries ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Epicor | Legacy | Epicor Kinetic | Manufacturing ERP | ERP Services and Operations | n/a | 2023 | 2023 |
In 2023, Vicon Industries implemented Epicor Kinetic as its Manufacturing ERP. The deployment centralized service, sales order processing and repair operations for the 148-employee United States manufacturer, positioning Epicor Kinetic as the primary system for processing sales, returns, RMAs and repair lifecycle management.
Configuration emphasized service management and returns workflows, formalizing processing of credits, returns, RMAs and repairs while embedding warranty determination into intake processes. During this period operational staff performed data entry using Excel and Epicor E11 to populate sales and repair RMA records, indicating parallel operational use and staged data consolidation. Functional capabilities in scope include sales order management, repair intake and resolution tracking, inventory adjustments tied to returns, and service-driven repair routing.
ERP workflows are aligned with daily email and Zendesk tech support ticket activity to coordinate customer communications and trigger RMA and repair actions, supporting cross-functional coordination between the service department, sales, tech support and technicians. Governance centered on the service department, with Service Admin Coordinator responsibilities for ticket triage, warranty validation and coordination of product returns with sales and field technicians. Epicor Kinetic is implemented to orchestrate service and repair processes within Vicon Industries' Manufacturing ERP environment.
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Vicon Industries Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2015 | 2015 |
In 2015, Vicon Industries deployed Microsoft 365 to standardize Collaboration tooling across its corporate environment, addressing internal collaboration and document management needs. The Microsoft 365 implementation is positioned as the primary Collaboration platform for office productivity and team communication at the 148 employee manufacturing firm.
Deployment included core Microsoft 365 services such as Exchange Online for email, SharePoint Online for intranet and document libraries, Microsoft Teams for real-time collaboration, and OneDrive for Business for user file storage. The architecture emphasizes cloud-hosted workloads and client-side Office applications, with configurations aligned to user provisioning, mailbox policies, and document sharing controls typical of Microsoft 365 environments.
Operational coverage spans corporate functions responsible for engineering documentation, customer support content, and administrative workflows, and Vicon Industries surfaces Microsoft 365 elements on its public website. Governance attention centers on identity and access management, information governance for shared content, and phased user onboarding to align Collaboration practices with existing operational processes.
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Vicon Industries CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zendesk | Legacy | Zendesk Service | Customer Support | CRM | n/a | 2018 | 2018 |
In 2018 Vicon Industries deployed Zendesk Service on its website to support Customer Support operations. The implementation directs website contact flows into Zendesk Service to centralize case intake and perform initial customer issue triage.
Zendesk Service was configured to deliver core Customer Support capabilities, including ticketing, a knowledge base driven help center, web widget contact capture, automated routing and workflow rules, and macro assisted responses for recurring inquiries. Configuration work emphasized ticket lifecycle management, status and priority taxonomy, and SLA oriented routing aligned with standard customer support practices. The deployment uses the full product name Zendesk Service as the primary inbound support platform.
Operational coverage focused on customer service and technical support functions serving Vicon Industries customers in the United States, with role based access controls and triage processes to assign and escalate cases. Governance centered on standardizing ticket categories, escalation paths, and agent routing to ensure consistent handling of website initiated requests. The integration point is explicitly the company website, positioning Zendesk Service as the central system for managing inbound customer inquiries.
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Digital Advertising Platform | CRM |
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2019 | 2019 |
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Digital Advertising Platform | CRM |
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2014 | 2014 |
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Digital Advertising Platform | CRM |
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2017 | 2017 |
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Marketing Analytics | CRM |
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2019 | 2019 |
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Marketing Analytics, Lead Generation | CRM |
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2017 | 2017 |
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Marketing Automation | CRM |
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2018 | 2018 |
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Marketing Automation | CRM |
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2007 | 2007 |
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Marketing Automation | CRM |
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2014 | 2014 |
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Vicon Industries PLM and Engineering
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Product Lifecycle Management | PLM and Engineering |
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2014 | 2014 |
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Vicon Industries TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Governance, Risk and Compliance | TRM |
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2019 | 2019 |
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Vicon Industries IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Application Hosting and Computing Services | IaaS |
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2015 | 2015 |
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Cloud Storage | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at Vicon Industries
| First Name | Last Name | Title | Function | Department | Phone | |
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Manager of I.T. | Manager | Finance | |
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Chief Operating Officer | CXO | Finance | |
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Apps Being Evaluated by Vicon Industries Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Vicon Industries IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Vicon Industries digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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| No data found | ||||||
FAQ - APPS RUN THE WORLD Vicon Industries Technographics
Vicon Industries is a Manufacturing organization based in United States,
with around 148 employees and annual revenues of $45.0 million.
Vicon Industries operates a diverse technology stack with applications such as
Epicor Kinetic, Microsoft 365 and Zendesk Service,
covering areas like Manufacturing ERP, Collaboration and Customer Support.
Vicon Industries has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Epicor, Microsoft and Zendesk.
Vicon Industries recently adopted applications including
Epicor Kinetic in 2023, Amazon EC2 in 2021 and Amazon S3 in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Vicon Industries’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Vicon Industries’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Vicon Industries technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.