Niagara-on-the-Lake, L0S 1J0, ON,
Canada
Vintage Hotels Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Vintage Hotels and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1000 Vintage Hotels employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Vintage Hotels has purchased the following applications: Revinate Ivy for Chatbots and Conversational AI in 2020, ADP Workforce Now for Core HR in 2022, Xandr Invest (ex AppNexus DSP) for Digital Advertising Platform in 2017 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Vintage Hotels is running and its propensity to invest more and deepen its relationship with Revinate , ADP , Microsoft or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Vintage Hotels revenues, which have grown to $90.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Vintage Hotels intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
| Revinate | Legacy | Revinate Ivy | Chatbots and Conversational AI | AI-Powered Application | n/a | 2020 | 2020 | In 2020, Vintage Hotels implemented Revinate Ivy to automate guest communications and drive ancillary food and beverage revenue across its Ontario properties. Vintage Hotels deployed Revinate Ivy under the Chatbots and Conversational AI category to centralize guest messaging and CRM driven outreach for North America operations. The implementation focused on conversational guest messaging and CRM workflows, configuring Revinate Ivy to manage pre arrival communications, in stay engagement, and targeted F&B offers to guests. Configuration emphasized automated message templates, timed outreach for upsell opportunities, and conversational routing to reduce manual front desk workload. Operational coverage was property level across Ontario, with the application used by guest services, front desk teams, and outlet managers to coordinate messaging and offers. Revinate Ivy was integrated into the hotel CRM and guest messaging processes, enabling conversational handling of inquiries and automated promotional messaging to support outlet revenue objectives. Governance centered on centralized message templates and escalation rules to preserve brand voice while delegating day to day handling to property teams. The rollout occurred a month before the COVID-19 pandemic and Vintage Hotels has since reported improved guest comment scores, quieter front desk phones, and increased outlet revenue following the Revinate Ivy deployment. |
HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
| ADP | Legacy | ADP Workforce Now | Core HR | HCM | n/a | 2022 | 2022 |
CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Xandr Invest (ex AppNexus DSP) | Digital Advertising Platform | CRM | n/a | 2017 | 2017 | ||
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Digital Advertising Platform | CRM |
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2017 | 2017 |
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Digital Advertising Platform | CRM |
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2017 | 2017 |
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Digital Advertising Platform | CRM |
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2017 | 2017 |
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ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
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Real Estate Property Management | ERP Services and Operations |
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2003 | 2003 |
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