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● Florida State University, an Oracle PeopleSoft HCM customer evaluated Workday HCM

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● California Polytechnic State University, an Oracle PeopleSoft ERP customer evaluated Oracle Cloud ERP

● City of Richmond, VA, an Oracle E-Business Suite customer evaluated Tyler Munis ERP

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● Marriott International, an Oracle PeopleSoft ERP customer evaluated Microsoft Dynamics 365 Business Central

VIPdesk Connect
Location
908 King Street, Suite 400W,
Alexandria, 22314, VA,
United States
Website
https://www.vipdeskconnect.com/
Phone
1 844-874-3472
Artw industry
Professional Services
Employee
Revenue

VIPdesk Connect Technographics

VIPdesk Connect Software Purchases and Digital Transformation Initiatives

Discover the latest software purchases and digital transformation initiatives being undertaken by VIPdesk Connect and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 200 VIPdesk Connect employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.

During our research, we have identified that VIPdesk Connect has purchased the following applications: Microsoft 365 for Collaboration in 2015, Aspect Zipwire for Call Center in 2016, Amazon SES for Transactional Email in 2019 and the related IT decision-makers and key stakeholders.

Our database provides customer insight and contextual information on which enterprise applications and software systems VIPdesk Connect is running and its propensity to invest more and deepen its relationship with Microsoft , Aspect Software , Zendesk or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.

We have been analyzing VIPdesk Connect revenues, which have grown to $20.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for VIPdesk Connect intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.

VIPdesk Connect Data, Technology Stack, and Enterprise Applications
Collaboration
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Microsoft Legacy Microsoft 365 Collaboration Collaboration n/a 2015 2015
CRM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Aspect Software Legacy Aspect Zipwire Call Center CRM n/a 2016 2016
In 2016, VIPdesk Connect implemented Aspect Zipwire as its Cloud Contact Center platform following an exhaustive RFP process. VIPdesk had been operating an on-premise contact center solution for a number of years and selected Aspect Zipwire because it delivered native support for video, chat, and SMS omnichannel engagement to expand client-facing options and improve service to end customers. Aspect Zipwire was provisioned as a cloud-hosted contact center solution, configured to provide omnichannel routing, agent-facing session controls, and multichannel queuing and engagement capabilities consistent with Cloud Contact Center deployments. Configuration work centered on enabling video, chat, and SMS channels alongside voice, and on aligning agent desktops and reporting to support multichannel handling and contact center operations. The implementation integrated Aspect EQ Workforce Management Cloud, which fully integrates with Aspect Zipwire to support staffing, forecasting, and scheduling for VIPdesk contact center teams. Governance was driven by RFP-defined requirements and configuration controls, with process changes focused on omnichannel handling and workforce planning for client service teams.
Customer Support CRM 2015 2015
Marketing Automation CRM 2016 2016
Sales Automation, CRM, Sales Engagement CRM 2021 2021
PaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Amazon Web Services (AWS) Legacy Amazon SES Transactional Email PaaS n/a 2019 2019
IaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Application Hosting and Computing Services IaaS 2017 2017
Content Delivery Network IaaS 2019 2019
IT Decision Makers and Key Stakeholders at VIPdesk Connect
First Name Last Name Title Function Department Email Phone
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Apps Being Evaluated by VIPdesk Connect Executives
Date Company Status Vendor Product Category Market
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FAQ - APPS RUN THE WORLD VIPdesk Connect Technographics

VIPdesk Connect is a Professional Services organization based in United States, with around 200 employees and annual revenues of $20.0 million.

VIPdesk Connect operates a diverse technology stack with applications such as Microsoft 365, Aspect Zipwire and Amazon SES, covering areas like Collaboration, Call Center and Transactional Email.

VIPdesk Connect has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as Microsoft, Aspect Software and Amazon Web Services (AWS).

VIPdesk Connect recently adopted applications including Salesforce Sales Cloud in 2021, Amazon SES in 2019 and Amazon CloudFront in 2019, highlighting its ongoing modernization strategy.

APPS RUN THE WORLD maintains an up-to-date database of VIPdesk Connect’s key decision makers and IT executives, available to Premium subscribers.

Our research team continuously updates VIPdesk Connect’s profile with verified software purchases, vendor relationships, and digital initiatives identified from public and proprietary sources.

Subscribe to APPS RUN THE WORLD to access the complete VIPdesk Connect technographics profile, including detailed breakdowns by category, vendor, and IT decision makers.