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● MECCA Australia, a Microsoft Dynamics NAV customer evaluated SAP S/4HANA

● First Citizens Bank, a Fiserv Signature Bank Platform customer evaluated FIS Core Banking

● Marriott International, an Oracle PeopleSoft ERP customer evaluated Microsoft Dynamics 365 Business Central

● California Polytechnic State University, an Oracle PeopleSoft ERP customer evaluated Oracle Cloud ERP

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● Harvard University, an Oracle PeopleSoft HCM customer evaluated Oracle Cloud HCM

● Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

● Florida State University, an Oracle PeopleSoft HCM customer evaluated Workday HCM

● TJX Companies, an Oracle E-Business Suite customer evaluated Workday Financial

● Pacific Coast Producers, an Oracle JD Edwards EnterpriseOne customer evaluated SAP S/4HANA Cloud

● First Horizon Bank, an nCino Loan Origination customer evaluated FIS Commercial Loan Servicing

● Indiana University, an Oracle PeopleSoft Global Payroll customer evaluated Workday Payroll

● Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

● Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

● Fluke Corporation, an Oracle E-Business Suite customer evaluated SAP S/4 HANA

● Hendrick Automotive, an Oracle NetSuite Procurement customer evaluated Coupa Procurement

● Printpack, an Oracle JD Edwards EnterpriseOne customer evaluated Oracle Cloud ERP

● Sunflower Bank, a Fiserv Signature Bank customer evaluated FIS Horizon

● Adelphi University, an ADP Enterprise eTIME customer evaluated Workday Time and Attendance

● City of Fresno, an Oracle PeopleSoft ERP customer evaluated Oracle Cloud ERP

● Washington State University, a Workday Time customer evaluated UKG Pro Timekeeping

● Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

● Department Of Homeland Security, an Oracle E-Business Suite customer evaluated SAP S/4HANA Cloud

● Becker Industrie, a Microsoft Dynamics AX customer evaluated Microsoft Dynamics 365 F&O

● JLG Industries, an Oracle JD Edwards EnterpriseOne customer evaluated Oracle Cloud ERP

VIPdesk Connect
Location
908 King Street, Suite 400W,
Alexandria, 22314, VA,
United States
Website
https://www.vipdeskconnect.com/
Phone
1 844-874-3472
Artw industry
Professional Services
Employee
Revenue

VIPdesk Connect Technographics

VIPdesk Connect Technographics, Software Purchases, AI and Digital Transformation Initiatives

Discover the latest software purchases and digital transformation initiatives being undertaken by VIPdesk Connect and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 200 VIPdesk Connect employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.

During our research, we have identified that VIPdesk Connect has purchased the following applications: Microsoft 365 for Collaboration in 2015, Aspect Zipwire for Call Center in 2016, Amazon SES for Transactional Email in 2019 and the related IT decision-makers and key stakeholders.

Our database provides customer insight and contextual information on which enterprise applications and software systems VIPdesk Connect is running and its propensity to invest more and deepen its relationship with Microsoft , Aspect Software , Zendesk or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.

We have been analyzing VIPdesk Connect revenues, which have grown to $20.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for VIPdesk Connect intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.

VIPdesk Connect Tech Stack and Enterprise Applications

VIPdesk Connect Collaboration
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Microsoft Legacy Microsoft 365 Collaboration Collaboration n/a 2015 2015
In 2015, VIPdesk Connect implemented Microsoft 365 for Collaboration. The deployment provided cloud-based collaboration and productivity capabilities to support internal teamwork and the company website presence, aligning Microsoft 365 with corporate email, document management, and communications requirements for a professional services firm. Configuration emphasized Collaboration category capabilities, including centralized document collaboration, unified communication channels, and role based access controls to manage corporate content and external facing site interactions. The Microsoft 365 implementation is used on their website to surface content and to streamline coordination between customer facing activities and internal collaboration workflows, with governance focused on standardized user provisioning and access policy control.
VIPdesk Connect CRM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Aspect Software Legacy Aspect Zipwire Call Center CRM n/a 2016 2016
In 2016, VIPdesk Connect implemented Aspect Zipwire as its Cloud Contact Center platform following an exhaustive RFP process. VIPdesk had been operating an on-premise contact center solution for a number of years and selected Aspect Zipwire because it delivered native support for video, chat, and SMS omnichannel engagement to expand client-facing options and improve service to end customers. Aspect Zipwire was provisioned as a cloud-hosted contact center solution, configured to provide omnichannel routing, agent-facing session controls, and multichannel queuing and engagement capabilities consistent with Cloud Contact Center deployments. Configuration work centered on enabling video, chat, and SMS channels alongside voice, and on aligning agent desktops and reporting to support multichannel handling and contact center operations. The implementation integrated Aspect EQ Workforce Management Cloud, which fully integrates with Aspect Zipwire to support staffing, forecasting, and scheduling for VIPdesk contact center teams. Governance was driven by RFP-defined requirements and configuration controls, with process changes focused on omnichannel handling and workforce planning for client service teams.
Customer Support CRM 2015 2015
Marketing Automation CRM 2016 2016
Sales Automation, CRM, Sales Engagement CRM 2021 2021
VIPdesk Connect PaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Amazon Web Services (AWS) Legacy Amazon SES Transactional Email PaaS n/a 2019 2019
In 2019, VIPdesk Connect implemented Amazon SES for Transactional Email on its website. The deployment centralizes outbound transactional messaging used for customer confirmations, account notifications, and service alerts tied to its professional services operations. Amazon SES is used as the primary sending engine embedded directly in web application workflows. Configuration leveraged standard Transactional Email capabilities including API or SMTP relay integration with the website, template based message rendering, and automated bounce and complaint handling to support deliverability management. DNS and sending domain configuration such as DKIM and SPF were provisioned to authenticate messages and reduce delivery risk. Template versioning and suppression list handling were applied to control message content and recurrence. Operational scope focuses on customer facing communication flows initiated by the website, with centralized sending from the companys AWS account and process controls for suppression management and template governance. Governance emphasizes sender reputation oversight, operational monitoring of send events, and workflow orchestration between web events and Amazon SES send operations. The implementation positions Amazon SES as the core Transactional Email service for VIPdesk Connect's web based customer communications.
VIPdesk Connect IaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Application Hosting and Computing Services IaaS 2017 2017
Content Delivery Network IaaS 2019 2019

IT Decision Makers and Key Stakeholders at VIPdesk Connect

First Name Last Name Title Function Department Email Phone
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Apps Being Evaluated by VIPdesk Connect Executives

APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from VIPdesk Connect IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the VIPdesk Connect digital transformation priorities and AI adoption trends.
Date Company Status Vendor Product Category Market
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FAQ - APPS RUN THE WORLD VIPdesk Connect Technographics
VIPdesk Connect is a Professional Services organization based in United States, with around 200 employees and annual revenues of $20.0 million.
VIPdesk Connect operates a diverse technology stack with applications such as Microsoft 365, Aspect Zipwire and Amazon SES, covering areas like Collaboration, Call Center and Transactional Email.
VIPdesk Connect has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as Microsoft, Aspect Software and Amazon Web Services (AWS).
VIPdesk Connect recently adopted applications including Salesforce Sales Cloud in 2021, Amazon SES in 2019 and Amazon CloudFront in 2019, highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of VIPdesk Connect’s key decision makers and IT executives, available to Premium subscribers.
Our research team continuously updates VIPdesk Connect’s profile with verified software purchases, vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete VIPdesk Connect technographics profile, including detailed breakdowns by category, vendor, and IT decision makers.