AI Buyer Insights:

● Coles Supermarkets, an Oracle Retek POS customer evaluated NCR Voyix Counterpoint

● Albertsons, a Procurant One customer evaluated Oracle Procurement Cloud

● Michelin, an e2open customer evaluated Oracle Transportation Management

● MECCA Australia, a Microsoft Dynamics NAV customer evaluated SAP S/4HANA

● Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

● Ivy Tech Community College, a RNL ScaleFunder customer evaluated Virtuous CRM

● Adelphi University, an ADP Enterprise eTIME customer evaluated Workday Time and Attendance

● Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

● Zurich Insurance Group, a Guidewire ClaimCenter customer evaluated Duck Creek Claims

● Deutsche Rentenversicherung Bund, a SAP S/4 HANA HCM customer evaluated SAP SuccessFactors Employee Central

● Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

● Sunflower Bank, a Fiserv Signature Bank customer evaluated FIS Horizon

● California Polytechnic State University, an Oracle PeopleSoft ERP customer evaluated Oracle Cloud ERP

● City of Fresno, an Oracle PeopleSoft ERP customer evaluated Oracle Cloud ERP

● Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

● JLG Industries, an Oracle JD Edwards EnterpriseOne customer evaluated Oracle Cloud ERP

● BDO Unibank, a Finastra Misys Opics customer evaluated ION IT2 Treasury

● Fluke Corporation, an Oracle E-Business Suite customer evaluated SAP S/4 HANA

● Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

● Indiana University, an Oracle PeopleSoft Global Payroll customer evaluated Workday Payroll

● First Citizens Bank, a Fiserv Signature Bank Platform customer evaluated FIS Core Banking

● Synovus Bank, a Q2 Digital Banking customer evaluated Apiture Digital Banking

● Travelers, an Exterro Zapproved ZDiscovery customer evaluated LexisNexis CounselLink

● Printpack, an Oracle JD Edwards EnterpriseOne customer evaluated Oracle Cloud ERP

● Washington State University, a Workday Time customer evaluated UKG Pro Timekeeping

● Florida State University, an Oracle PeopleSoft HCM customer evaluated Workday HCM

● Habib Bank, an Finastra Misys FusionBanking Equation customer evaluated FIS Core Banking

● First Horizon Bank, an nCino Loan Origination customer evaluated FIS Commercial Loan Servicing

● Marriott International, an Oracle PeopleSoft ERP customer evaluated Microsoft Dynamics 365 Business Central

● Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

● Department Of Homeland Security, an Oracle E-Business Suite customer evaluated SAP S/4HANA Cloud

● Becker Industrie, a Microsoft Dynamics AX customer evaluated Microsoft Dynamics 365 F&O

● Ahold Delhaize USA, an Oracle Retail Merchandising customer evaluated SAP Retail Management

● Hong Kong Polytechnic University (PolyU) , an Oracle E-Business Suite customer evaluated SAP S/4 HANA

● City of Richmond, VA, an Oracle E-Business Suite customer evaluated Tyler Munis ERP

● TJX Companies, an Oracle E-Business Suite customer evaluated Workday Financial

● Hendrick Automotive, an Oracle NetSuite Procurement customer evaluated Coupa Procurement

● ASGC Group, an Oracle E-Business Suite customer evaluated Oracle Cloud ERP

● Harvard University, an Oracle PeopleSoft HCM customer evaluated Oracle Cloud HCM

● Southern Company, a Hitachi Ventyx FocalPoint customer evaluated AVEVA PI System

● Pacific Coast Producers, an Oracle JD Edwards EnterpriseOne customer evaluated SAP S/4HANA Cloud

● Coles Supermarkets, an Oracle Retek POS customer evaluated NCR Voyix Counterpoint

● Albertsons, a Procurant One customer evaluated Oracle Procurement Cloud

● Michelin, an e2open customer evaluated Oracle Transportation Management

● MECCA Australia, a Microsoft Dynamics NAV customer evaluated SAP S/4HANA

● Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

● Ivy Tech Community College, a RNL ScaleFunder customer evaluated Virtuous CRM

● Adelphi University, an ADP Enterprise eTIME customer evaluated Workday Time and Attendance

● Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

● Zurich Insurance Group, a Guidewire ClaimCenter customer evaluated Duck Creek Claims

● Deutsche Rentenversicherung Bund, a SAP S/4 HANA HCM customer evaluated SAP SuccessFactors Employee Central

● Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

● Sunflower Bank, a Fiserv Signature Bank customer evaluated FIS Horizon

● California Polytechnic State University, an Oracle PeopleSoft ERP customer evaluated Oracle Cloud ERP

● City of Fresno, an Oracle PeopleSoft ERP customer evaluated Oracle Cloud ERP

● Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

● JLG Industries, an Oracle JD Edwards EnterpriseOne customer evaluated Oracle Cloud ERP

● BDO Unibank, a Finastra Misys Opics customer evaluated ION IT2 Treasury

● Fluke Corporation, an Oracle E-Business Suite customer evaluated SAP S/4 HANA

● Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

● Indiana University, an Oracle PeopleSoft Global Payroll customer evaluated Workday Payroll

● First Citizens Bank, a Fiserv Signature Bank Platform customer evaluated FIS Core Banking

● Synovus Bank, a Q2 Digital Banking customer evaluated Apiture Digital Banking

● Travelers, an Exterro Zapproved ZDiscovery customer evaluated LexisNexis CounselLink

● Printpack, an Oracle JD Edwards EnterpriseOne customer evaluated Oracle Cloud ERP

● Washington State University, a Workday Time customer evaluated UKG Pro Timekeeping

● Florida State University, an Oracle PeopleSoft HCM customer evaluated Workday HCM

● Habib Bank, an Finastra Misys FusionBanking Equation customer evaluated FIS Core Banking

● First Horizon Bank, an nCino Loan Origination customer evaluated FIS Commercial Loan Servicing

● Marriott International, an Oracle PeopleSoft ERP customer evaluated Microsoft Dynamics 365 Business Central

● Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

● Department Of Homeland Security, an Oracle E-Business Suite customer evaluated SAP S/4HANA Cloud

● Becker Industrie, a Microsoft Dynamics AX customer evaluated Microsoft Dynamics 365 F&O

● Ahold Delhaize USA, an Oracle Retail Merchandising customer evaluated SAP Retail Management

● Hong Kong Polytechnic University (PolyU) , an Oracle E-Business Suite customer evaluated SAP S/4 HANA

● City of Richmond, VA, an Oracle E-Business Suite customer evaluated Tyler Munis ERP

● TJX Companies, an Oracle E-Business Suite customer evaluated Workday Financial

● Hendrick Automotive, an Oracle NetSuite Procurement customer evaluated Coupa Procurement

● ASGC Group, an Oracle E-Business Suite customer evaluated Oracle Cloud ERP

● Harvard University, an Oracle PeopleSoft HCM customer evaluated Oracle Cloud HCM

● Southern Company, a Hitachi Ventyx FocalPoint customer evaluated AVEVA PI System

● Pacific Coast Producers, an Oracle JD Edwards EnterpriseOne customer evaluated SAP S/4HANA Cloud

Virgin Media
Location
500 Brook Drive,
Reading, RG2 6UU,
United Kingdom
Website
https://www.virginmedia.com/
Phone
44 20 7229-4738
Artw industry
Communications
Employee
Revenue

Virgin Media Technographics

Virgin Media Software Purchases and Digital Transformation Initiatives

Discover the latest software purchases and digital transformation initiatives being undertaken by Virgin Media and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 15700 Virgin Media employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.

During our research, we have identified that Virgin Media has purchased the following applications: Oracle NetSuite ERP for ERP Financial in 2011, Oracle Cloud HCM Absence Management for Absence and Leave Management in 2019, eGain Knowledge AI Hub for Artificial Intelligence Marketing in 2017 and the related IT decision-makers and key stakeholders.

Our database provides customer insight and contextual information on which enterprise applications and software systems Virgin Media is running and its propensity to invest more and deepen its relationship with Oracle , Horsefly , WorkForce Software or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.

We have been analyzing Virgin Media revenues, which have grown to $13.87 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Virgin Media intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.

Virgin Media Data, Technology Stack, and Enterprise Applications
ERP Financial Management
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Oracle Legacy Oracle NetSuite ERP ERP Financial ERP Financial Management n/a 2011 2011
ERP Financial ERP Financial Management 2015 2015
Expense Management ERP Financial Management 2015 2015
HCM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Oracle Legacy Oracle Cloud HCM Absence Management Absence and Leave Management HCM Mastek 2019 2020
Compensation Management HCM 2019 2020
Core HR HCM 2019 2020
Payroll HCM 2019 2020
Workforce Analytics HCM 2019 2020
Workforce Analytics HCM 2020 2020
Workforce Management HCM 2017 2018
Workforce Management HCM 2021 2021
AI-Powered Application
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
eGain Corporation Legacy eGain Knowledge AI Hub Artificial Intelligence Marketing AI-Powered Application n/a 2017 2018
In 2017, Virgin Media implemented eGain Knowledge AI Hub to standardize and scale knowledge delivery across its large mobile customer service operation. The deployment targeted the more than 1,000 member customer service teams based in Trowbridge and Middlesbrough that handle approximately 25,000 calls, 50 letters and 6,000 emails each day, and it was driven by leadership including John Elliott, Head of Customer Operations, and Jason Tye, Knowledge Manager. The implementation centered on an enterprise knowledge management configuration, using eGain Knowledge AI Hub as an agent-facing knowledge base and diagnostic guidance layer to improve first contact resolution and reduce repeat calls. Key capabilities implemented included centralized knowledge authoring and curation, intuitive search and retrieval for agents, structured decision support to guide diagnosis, and content publication controls to ensure consistent responses irrespective of individual agent experience. Operationally the solution was rolled into contact center workflows across the Trowbridge and Middlesbrough sites, embedding knowledge access into agent workstreams and routing processes to surface relevant content at the point of contact. The eGain Knowledge AI Hub was positioned to operate as an Artificial Intelligence Marketing application that orchestrates content and agent assistance across customer operations, aligning knowledge artifacts with typical contact scenarios in the mobile services domain. Governance was organized under the customer operations function with a named Knowledge Manager accountable for content life cycle and quality, and senior customer operations leadership providing oversight of rollout and agent adoption. Virgin Media selected eGain after a full market evaluation citing comprehensive functionality, telecommunications experience and compelling ROI projections, and configured the platform to deliver consistent, repeatable service handling across its contact centers.
Chatbots and Conversational AI AI-Powered Application 2016 2016
Chatbots and Conversational AI AI-Powered Application 2014 2014
Chatbots and Conversational AI AI-Powered Application 2023 2024
Analytics and BI
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Analytics and BI Analytics and BI 2015 2015
Analytics and BI Analytics and BI 2019 2020
Analytics and BI Analytics and BI 2019 2020
Analytics and BI Analytics and BI 2015 2015
Analytics and BI Analytics and BI 2015 2015
Analytics and BI Analytics and BI 2015 2015
Analytics and BI Analytics and BI 2010 2010
Analytics and BI Analytics and BI 2023 2023
Analytics and BI Analytics and BI 2025 2025
Data Warehouse Analytics and BI 2020 2020
Collaboration
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Survey and Questionnaire Collaboration 2015 2015
Content Management
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Content Management Content Management 2019 2019
Digital Asset Management Content Management 2021 2021
eCommerce
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
eCommerce eCommerce 2018 2018
CRM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
CRM CRM 2021 2021
CRM CRM 2012 2012
CRM CRM 2019 2019
Customer Analytics CRM 2023 2023
Customer Engagement CRM 2021 2021
Customer Experience CRM 2015 2015
Customer Support CRM 2016 2016
Digital Advertising Platform CRM 2021 2021
Digital Advertising Platform CRM 2023 2023
Marketing Automation CRM 2021 2021
Referral Management CRM 2020 2020
Sales Automation, CRM, Sales Engagement CRM 2016 2016
Tag Management CRM 2021 2021
Tag Management CRM 2021 2021
EPM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
EPM EPM 2014 2014
Financial Consolidation and Close EPM 2014 2014
PaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Extract, Transform, and Load (ETL), Data Replication PaaS 2012 2012
Test Automation Platform PaaS 2015 2015
IT Decision Makers and Key Stakeholders at Virgin Media
First Name Last Name Title Function Department Email Phone
No data found
Show All Contacts
Apps Being Evaluated by Virgin Media Executives
Date Company Status Vendor Product Category Market
No data found
FAQ - APPS RUN THE WORLD Virgin Media Technographics

Virgin Media is a Communications organization based in United Kingdom, with around 15700 employees and annual revenues of $13.87 billion.

Virgin Media operates a diverse technology stack with applications such as Oracle NetSuite ERP, Oracle Cloud HCM Absence Management and eGain Knowledge AI Hub, covering areas like ERP Financial, Absence and Leave Management and Artificial Intelligence Marketing.

Virgin Media has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as Oracle and eGain Corporation.

Virgin Media recently adopted applications including Conviva in 2025, Accenture Conversational AI in 2023 and Merkle Ugam in 2023, highlighting its ongoing modernization strategy.

APPS RUN THE WORLD maintains an up-to-date database of Virgin Media’s key decision makers and IT executives, available to Premium subscribers.

Our research team continuously updates Virgin Media’s profile with verified software purchases, vendor relationships, and digital initiatives identified from public and proprietary sources.

Subscribe to APPS RUN THE WORLD to access the complete Virgin Media technographics profile, including detailed breakdowns by category, vendor, and IT decision makers.