Virgin Mobile UA
Floor No.4, Building 5,
Dubai, x,
United Arab Emirates
Dubai, x,
United Arab Emirates
971 800-165
Communications
Virgin Mobile UA Technographics
Virgin Mobile UA Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Virgin Mobile UA and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 390 Virgin Mobile UA employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Virgin Mobile UA has purchased the following applications: Robotack Chatbot for Chatbots and Conversational AI in 2021, Microsoft 365 for Collaboration in 2019, Algolia Search for Application, Web and Enterprise Search in 2019 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Virgin Mobile UA is running and its propensity to invest more and deepen its relationship with Robotack , Microsoft , Facebook or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Virgin Mobile UA revenues, which have grown to $50.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Virgin Mobile UA intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Virgin Mobile UA Tech Stack and Enterprise Applications
Virgin Mobile UA AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Robotack | Legacy | Robotack Chatbot | Chatbots and Conversational AI | AI-Powered Application | n/a | 2021 | 2021 |
In 2021 Virgin Mobile UA implemented Robotack Chatbot to introduce conversational engagement and loyalty capabilities, deploying a Chatbots and Conversational AI solution targeted at CRM and customer service use cases. The engagement was positioned to support 24/7 customer service and digital engagement across the United Arab Emirates, with Robotack listed as the vendor delivering those capabilities.
The implementation centered on chatbot and loyalty engagement modules, combining an automated conversational engine with intent classification and scripted flows for common customer inquiries. Configuration work included conversational flow design, loyalty interaction triggers for enrollment and rewards validation, and escalation paths to human agents for complex cases.
Integrations focused on CRM and customer service channel connectivity and on embedding conversational touchpoints into digital channels to centralize service interactions. Operational coverage emphasized customer service teams in the UAE, enabling continuous digital engagement and automated handling of routine service requests.
Governance addressed conversational content management and escalation workflow controls to ensure consistent responses and agent handoff procedures. Robotack Chatbot was presented as the platform element delivering these Chatbots and Conversational AI capabilities for Virgin Mobile UA, supporting ongoing digital customer service operations.
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Virgin Mobile UA Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2019 | 2019 |
In 2019 Virgin Mobile UA implemented Microsoft 365 as its Collaboration platform, deploying core cloud productivity services to support a 390 person communications operator in the United Arab Emirates. The public website source code indicates usage of Microsoft 365 assets, confirming the vendor footprint and the application name Microsoft 365 within the company environment.
The Microsoft 365 implementation centered on standard Collaboration modules including Exchange Online for corporate email, Microsoft Teams for messaging and meetings, SharePoint and OneDrive for document management and intranet content, and the Office suite for desktop productivity. Configuration work focused on tenant provisioning, user account and license management, role aligned access controls, and mobile device support to enable hybrid work and customer-facing operations.
Operational coverage included corporate functions typical for a communications provider, such as IT administration, customer support, sales enablement, and corporate communications, with deployment aligned to organizational roles and identity controls. Governance emphasized centralized policy for data access and content collaboration, supplemented by staged user enablement and training to embed Microsoft 365 collaboration workflows into daily operations.
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Collaboration | Collaboration |
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2020 | 2020 |
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Collaboration | Collaboration |
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2020 | 2020 |
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Virgin Mobile UA Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Algolia | Legacy | Algolia Search | Application, Web and Enterprise Search | Content Management | n/a | 2019 | 2019 |
In 2019, Virgin Mobile UA implemented Algolia Search on its customer-facing website. The Algolia Search deployment provides Application, Web and Enterprise Search functionality through a hosted, API-driven search service integrated into the site's front-end. The implementation is scoped to the public digital storefront for Virgin Mobile UA in the United Arab Emirates and centers on real-time query routing and hosted indexing.
Functional capabilities implemented include search indexing, relevance tuning, autocomplete and instant results, faceted navigation and search analytics, delivered via Algolia Search and front-end JavaScript integration. Operational ownership is concentrated in digital and product teams responsible for content feeds, indexing cadence and relevancy configuration, while the architecture relies on Algolia Search as a SaaS search layer rather than on-premise infrastructure. Integrations are limited to the website front-end integration with Algolia Search through its hosted API, with no additional backend system integrations specified.
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Virgin Mobile UA CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Customer Experience | CRM |
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2017 | 2017 |
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Data Management Platform | CRM |
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2018 | 2018 |
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Marketing Analytics | CRM |
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2019 | 2019 |
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Marketing Analytics | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
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2017 | 2017 |
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Virgin Mobile UA ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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IT Service Management | ITSM |
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2020 | 2020 |
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Virgin Mobile UA PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Apps Development | PaaS |
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2018 | 2018 |
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Transactional Email | PaaS |
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2017 | 2017 |
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Virgin Mobile UA IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Application Hosting and Computing Services | IaaS |
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2017 | 2017 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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IT Decision Makers and Key Stakeholders at Virgin Mobile UA
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by Virgin Mobile UA Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Virgin Mobile UA IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Virgin Mobile UA digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Virgin Mobile UA Technographics
Virgin Mobile UA is a Communications organization based in United Arab Emirates,
with around 390 employees and annual revenues of $50.0 million.
Virgin Mobile UA operates a diverse technology stack with applications such as
Robotack Chatbot, Microsoft 365 and Algolia Search,
covering areas like Chatbots and Conversational AI, Collaboration and Application, Web and Enterprise Search.
Virgin Mobile UA has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Robotack, Microsoft and Algolia.
Virgin Mobile UA recently adopted applications including
Robotack Chatbot in 2021, Workplace by Facebook in 2020 and Atlassian Confluence in 2020,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Virgin Mobile UA’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Virgin Mobile UA’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Virgin Mobile UA technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.