Los Angeles, 90013, CA,
United States
Visionary AV Solutions Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Visionary AV Solutions and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 100 Visionary AV Solutions employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Visionary AV Solutions has purchased the following applications: Talkdesk Express for Customer Experience in 2025 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Visionary AV Solutions is running and its propensity to invest more and deepen its relationship with Talkdesk or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Visionary AV Solutions revenues, which have grown to $19.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Visionary AV Solutions intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Talkdesk | Legacy | Talkdesk Express | Customer Experience | CRM | n/a | 2025 | 2025 |
In 2025, Visionary AV Solutions deployed Talkdesk Express to run its customer service and CRM contact center in the United States. The implementation was self-provisioned using Talkdesk Express's SMB-focused omnichannel contact center features, and the deployment was aligned with the Customer Experience application category.
Talkdesk Express was configured with the omnichannel contact center module to manage voice and digital interactions, using standard contact center capabilities such as routing, queuing, and agent desktop workflows common to Customer Experience platforms. The vendor case notes clearer sound quality and quicker support handling as reported outcomes following the deployment.
Rollout and operational governance were managed internally by Visionary AV Solutions, with the implementation scoped to customer service operations for its professional services business across the United States. Configuration focused on enabling more professional support interactions and faster handling within CRM-related contact workflows, consistent with SMB contact center practices.
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