North Ryde, 2113, NSW,
Australia
Vitaco Australia Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Vitaco Australia and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 100 Vitaco Australia employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Vitaco Australia has purchased the following applications: Mammoth Cloud for Application Hosting and Computing Services in 2023, Bizcaps BPM for Business Process Management in 2022, Freshservice for IT Service Management in 2018 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Vitaco Australia is running and its propensity to invest more and deepen its relationship with Mammoth Media , Newfold Digital , Bizcaps Software or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Vitaco Australia revenues, which have grown to $120.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Vitaco Australia intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
| Mammoth Media | Legacy | Mammoth Cloud | Application Hosting and Computing Services | IaaS | n/a | 2023 | 2023 | ||
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
| Bizcaps Software | Legacy | Bizcaps BPM | Business Process Management | ERP Services and Operations | n/a | 2022 | 2022 | In 2022, Vitaco Australia implemented Bizcaps BPM, a Business Process Management solution, to centralise and automate customer feedback and complaints handling in its QA and process area across Australia and New Zealand. The implementation established a single operating approach for intake, acknowledgement and tracking of customer feedback across Vitaco Australia and New Zealand operations. The deployment explicitly targeted QA processes and complaints management to provide a consolidated operational view for remedial action. Bizcaps BPM was configured to provide centralised case management workflows, automated acknowledgement messaging and QA reporting capabilities. Configuration delivered a central repository for feedback records, templated acknowledgement workflows to standardise responses and reporting views for quality assurance teams. These elements align with core Business Process Management functionality in workflow orchestration, automated notifications and centralized recordkeeping. Operational scope covered Vitaco Australia and New Zealand sites and focused on business functions for customer feedback intake, complaints triage and quality assurance reporting. The rollout created consolidated reporting across the region by aggregating feedback into the central repository, enabling cross-site visibility for QA teams. Governance adjustments included standardized acknowledgement processes and centralized ownership of feedback records to support consistent remedial actions. Outcomes described in the implementation include a central repository for customer feedback, automated acknowledgements to customers and QA reporting used for consolidated reporting and faster remedial action. These outcomes were documented in Bizcaps' customer article about the Vitaco deployment, reflecting the practical delivery of Business Process Management capabilities for QA and complaints handling. |
ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
| Freshworks | Legacy | Freshservice | IT Service Management | ITSM | n/a | 2018 | 2018 |
CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
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Marketing Automation | CRM |
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2014 | 2014 |
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Tag Management | CRM |
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2017 | 2017 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
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Secure Sockets Layer (SSL) | CyberSecurity |
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2016 | 2016 |
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Secure Sockets Layer (SSL) | CyberSecurity |
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2020 | 2020 |
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Secure Web Gateways (SWG) | CyberSecurity |
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2013 | 2013 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
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Web Content Management | Content Management |
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2015 | 2015 |
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Web Content Management | Content Management |
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2015 | 2015 |
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