Yakima, 98902, WA,
United States
Vitalware Technographics
Vitalware Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Vitalware and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 112 Vitalware employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Vitalware has purchased the following applications: Hubspot Live Chat for Chatbots and Conversational AI in 2020, Zoho Meeting for Audio Video and Web Conferencing in 2017, Hubspot CRM for CRM in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Vitalware is running and its propensity to invest more and deepen its relationship with HubSpot , Zoho Corp. , Alchemer or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Vitalware revenues, which have grown to $50.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Vitalware intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Vitalware Tech Stack and Enterprise Applications
Vitalware AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| HubSpot | Legacy | Hubspot Live Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2020 | 2020 |
In 2020 Vitalware implemented Hubspot Live Chat on its public website. The Hubspot Live Chat deployment is categorized as Chatbots and Conversational AI and provides embedded web chat to capture visitor intent, surface contextual information, and initiate real-time conversations with site visitors. Configuration emphasized chat flows and routing logic to triage inquiries into sales and customer success workstreams.
Operational ownership is centered on marketing operations and customer success, supported by standard operating procedures for response timing, escalation to human agents, and management of conversation transcripts for follow up. Functional capabilities implemented include automated greeting messages, prequalification prompts, and canned reply templates, aligned with Chatbots and Conversational AI workflows for lead capture and inbound support triage. The implementation is a site-level web deployment on the corporate website and does not list external implementation partners or additional integrations in the provided source.
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Vitalware Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zoho Corp. | Legacy | Zoho Meeting | Audio Video and Web Conferencing | Collaboration | n/a | 2017 | 2017 |
In 2017, Vitalware deployed Zoho Meeting in the Audio Video and Web Conferencing category to support distributed employee trainings and learning sessions. The implementation focused on enabling live webinars, scheduled training sessions, screen sharing, attendee controls, and session recording to serve employees located across the United States.
Zoho Meeting was provisioned as a cloud hosted conferencing platform and configured for webinar scheduling, participant registration, and recording retention workflows consistent with Audio Video and Web Conferencing functional patterns. The deployment operated alongside existing WebEx usage, with IT and Learning and Development establishing governance for session scheduling, access controls, and content distribution to standardize remote training delivery.
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Vitalware CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| HubSpot | Legacy | Hubspot CRM | CRM | CRM | n/a | 2020 | 2020 |
In 2020, Vitalware implemented Hubspot CRM on its public website. The deployment uses Hubspot CRM as the central customer relationship management platform to capture inbound leads and create contact records directly from website interactions, aligning the application with the CRM category.
Implementation involved configuring web lead capture features, including site forms, tracking scripts, and conversational tools to populate contact profiles and activity timelines in Hubspot CRM. Standard CRM capabilities such as contact management, basic deal pipeline stages, email engagement tracking, and task assignment were provisioned to support marketing to sales handoffs.
Operational ownership centers on marketing and sales teams within Vitalware in the United States, with the website as the primary acquisition touchpoint. Governance focused on centralizing lead intake and mapping web-captured data into CRM fields to improve routing and follow up workflows, with emphasis on web-to-CRM orchestration and contact lifecycle management.
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Customer Experience | CRM |
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2013 | 2013 |
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Digital Advertising Platform | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2020 | 2020 |
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Vitalware ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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IT Service Management | ITSM |
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2021 | 2021 |
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Vitalware IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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IT Decision Makers and Key Stakeholders at Vitalware
| First Name | Last Name | Title | Function | Department | Phone | |
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Apps Being Evaluated by Vitalware Executives
| Date | Company | Status | Vendor | Product | Category | Market |
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