Vodafone Group
Vodafone House The Connection,
Newbury, RG14 2FN,
United Kingdom
Newbury, RG14 2FN,
United Kingdom
44 1 6353-3251
Communications
Vodafone Group Technographics
Vodafone Group Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Vodafone Group and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 88780 Vodafone Group employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Vodafone Group has purchased the following applications: SAP S/4 HANA for ERP Financial in 2019, Benify Benefits for Benefits Administration in 2016, InfoBPMS for Business Process Management in 2018 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Vodafone Group is running and its propensity to invest more and deepen its relationship with SAP , Infosys , Serrala or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Vodafone Group revenues, which have grown to $43.89 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Vodafone Group intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Vodafone Group Tech Stack and Enterprise Applications
Vodafone Group ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | SAP ERP ECC 6.0 | SAP S/4 HANA | ERP Financial | ERP | n/a | 2019 | 2022 |
In 2019, Vodafone Group migrated from SAP ERP ECC 6.0 to SAP S/4 HANA to consolidate disparate ERP landscapes and establish a single digital foundation. SAP S/4 HANA was implemented as Vodafone Group’s ERP Financial backbone, supporting finance, procurement, HR and supply chain business functions across the enterprise.
The implementation included core financials and procurement configuration alongside targeted deployments of SAP SuccessFactors for HR, SAP Ariba for procurement sourcing and SAP Concur for travel and expense workflows. Vodafone standardized approximately 85 percent of its core business processes across 24 countries and increased automation levels to over 60 percent, while adopting a single data model to harmonize master data and transactional reporting.
Architecturally the program emphasized end-to-end process support and intelligent technologies, with SAP S/4 HANA integrated into a digital stack that enables advanced analytics and machine learning for next generation product and service development. SAP Services and Support provided technical design, migration workshops, cut-over planning and go-live support to execute the migration and preserve transactional continuity.
Operational scope covered mission-critical areas serving more than 100,000 global employees and over 300 million customers, simplifying workplace interactions in HR, travel and expense and supply chain. Governance focused on global process standardization and centralized data models to enable consistent operations and business-wide insights across Vodafone Group.
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ERP Financial | ERP |
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2014 | 2016 |
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Expense Management | ERP |
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2018 | 2019 |
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Payment Processing | ERP |
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2014 | 2014 |
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Vodafone Group HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Benify | Legacy | Benify Benefits | Benefits Administration | HCM | n/a | 2016 | 2017 |
In 2016 Vodafone Group implemented Benify Benefits as a cloud-based employee compensation and benefits portal. Benify Benefits was deployed to provide a centralized Benefits Administration solution for Vodafone Group HR, enabling compensation visibility and employee self-service across targeted employee populations.
Deployment centered on Benify Benefits core capabilities, including benefits enrollment workflows, compensation and benefits catalog presentation, and employee self-service configuration consistent with Benefits Administration functional workflows. Implementation work included role-based access configuration for HR and managers, localization of benefit offerings and communication templates, and staged configuration to match business unit requirements.
Governance and rollout were executed through formal stakeholder management, scheduled client workshops and seminars at project launch, and ongoing coordination of internal resources to maintain technical feasibility and delivery timelines. Post-launch account management for Vodafone Group included contract renewal and upsell activities managed by Benify, and a dedicated project and account manager model to sustain adoption and align the new system with HR operational processes.
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Candidate Relationship Management | HCM |
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2017 | 2017 |
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Candidate Relationship Management | HCM |
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2019 | 2019 |
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Candidate Relationship Management | HCM |
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2023 | 2023 |
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Compensation Management | HCM |
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2019 | 2019 |
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Compensation Management | HCM |
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2019 | 2019 |
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Contingent Labor Management | HCM |
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2018 | 2018 |
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Core HR | HCM |
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2019 | 2019 |
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Learning and Development | HCM |
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2017 | 2017 |
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Learning and Development | HCM |
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2020 | 2020 |
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Learning and Development | HCM |
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2019 | 2019 |
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Learning and Development | HCM |
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2022 | 2022 |
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Onboarding | HCM |
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2015 | 2015 |
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Performance and Goal Management | HCM |
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2019 | 2019 |
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Recruiting, Applicant Tracking System | HCM |
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2016 | 2016 |
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Recruiting, Applicant Tracking System | HCM |
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2019 | 2019 |
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Succession and Leadership Planning | HCM |
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2019 | 2019 |
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Talent Assessment | HCM |
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2021 | 2021 |
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Talent Management | HCM |
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2018 | 2018 |
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Talent Management | HCM |
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2018 | 2018 |
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Talent Sourcing | HCM |
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2016 | 2016 |
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Time and Attendance | HCM |
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2013 | 2013 |
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Time and Attendance | HCM |
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2019 | 2019 |
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Workforce Analytics | HCM |
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2019 | 2019 |
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Workforce Management | HCM |
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2015 | 2016 |
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Workforce Scheduling | HCM |
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2013 | 2014 |
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Workforce Scheduling | HCM |
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2020 | 2020 |
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Vodafone Group ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Informatics | Legacy | InfoBPMS | Business Process Management | ERP Services and Operations | n/a | 2018 | 2018 |
In 2018, Vodafone Group implemented InfoBPMS in Samoa to integrate its telecom and digital TV operations with Informatics' AvaBill, establishing a converged billing and field sales orchestration layer. InfoBPMS was deployed as a Business Process Management application to centralize workflow orchestration for customer acquisition, billing convergence and field sales execution, linking CRM touchpoints with product and payment flows. The project targeted Vodafone Samoa operational domains including telecom services and digital TV, and extended to roadshow sales teams via a mobile application for instant customer onboarding and real time payments.
The implementation used converged billing workflows and field sales workflow automation as primary functional patterns, inferred from the vendor case description and mapped into InfoBPMS workflow models. Configuration emphasized process orchestration, business rules for service bundling and billing convergence, and mobile workflow support to enable sales agents to create accounts and capture payment information in real time. The deployment leveraged typical Business Process Management capabilities such as process modeling, case management and runtime orchestration to coordinate CRM, sales and operations handoffs.
Integrations were explicit to Informatics' AvaBill for billing mediation and settlement, and to mobile payment flows to support instant payments during roadshow onboarding. Operational coverage included Vodafone Samoa field sales, CRM teams and operations groups for both telecom and digital TV product lines, with the mobile app serving as the primary frontline channel for new customer acquisition. The program produced converged billing and streamlined CRM, sales and operations processes while enabling a field sales mobile channel that supported instant onboarding and real time payments as reported in the source case.
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OSS/BSS | ERP Services and Operations |
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2009 | 2009 |
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OSS/BSS | ERP Services and Operations |
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2018 | 2018 |
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Travel Management | ERP Services and Operations |
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2018 | 2018 |
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Vodafone Group AI Development
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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AI infrastructure | AI Development |
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2024 | 2024 |
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Vodafone Group AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Chatbots and Conversational AI | AI-Powered Application |
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2014 | 2014 |
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Chatbots and Conversational AI | AI-Powered Application |
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2017 | 2017 |
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Vodafone Group Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Analytics and BI | Analytics and BI |
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2019 | 2019 |
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Analytics and BI | Analytics and BI |
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2019 | 2019 |
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Analytics and BI | Analytics and BI |
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2019 | 2019 |
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Analytics and BI | Analytics and BI |
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2011 | 2012 |
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Analytics and BI | Analytics and BI |
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2023 | 2023 |
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Data Warehouse | Analytics and BI |
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2010 | 2010 |
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Process Mining | Analytics and BI |
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2020 | 2020 |
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Process Mining | Analytics and BI |
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2020 | 2020 |
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Process Mining | Analytics and BI |
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2020 | 2020 |
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Process Mining | Analytics and BI |
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2018 | 2018 |
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Vodafone Group Blockchain
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Blockchain Platform | Blockchain |
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2019 | 2019 |
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Blockchain Platform | Blockchain |
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2019 | 2019 |
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Vodafone Group Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Audio Video and Web Conferencing | Collaboration |
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2018 | 2018 |
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Audio Video and Web Conferencing | Collaboration |
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2020 | 2020 |
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Survey and Questionnaire | Collaboration |
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2015 | 2015 |
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Vodafone Group Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Content Management | Content Management |
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2020 | 2020 |
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Digital Asset Management | Content Management |
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2019 | 2019 |
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Digital Signing | Content Management |
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2021 | 2021 |
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Video Editing | Content Management |
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2020 | 2020 |
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Vodafone Group SCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Supply Chain Management | SCM |
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2018 | 2018 |
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Vodafone Group CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Call Center, Customer Experience | CRM |
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2014 | 2015 |
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Call Center, Customer Experience | CRM |
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2015 | 2015 |
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Call Tracking and Recording | CRM |
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2015 | 2016 |
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CRM | CRM |
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2013 | 2013 |
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CRM | CRM |
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2010 | 2010 |
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CRM | CRM |
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2025 | 2025 |
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CRM | CRM |
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2006 | 2007 |
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Customer Engagement | CRM |
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2015 | 2015 |
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Customer Experience | CRM |
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2021 | 2021 |
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Customer Experience | CRM |
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2019 | 2019 |
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Customer Loyalty | CRM |
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2018 | 2018 |
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Customer Support | CRM |
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2019 | 2019 |
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Customer Support | CRM |
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2020 | 2020 |
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Customer Support | CRM |
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2020 | 2020 |
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Data Management Platform | CRM |
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2019 | 2019 |
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Data Management Platform | CRM |
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2017 | 2017 |
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Interactive Voice Response (IVR) | CRM |
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2020 | 2020 |
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Marketing Analytics | CRM |
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2017 | 2017 |
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Marketing Analytics | CRM |
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2015 | 2016 |
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Marketing Analytics | CRM |
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2015 | 2016 |
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Marketing Automation | CRM |
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2016 | 2016 |
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Marketing Automation | CRM |
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2016 | 2016 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2019 | 2019 |
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Sales Automation, Sales Engagement | CRM |
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2014 | 2014 |
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Tag Management | CRM |
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2016 | 2016 |
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Vodafone Group EPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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EPM | EPM |
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2012 | 2012 |
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EPM | EPM |
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2017 | 2017 |
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Financial Consolidation and Close | EPM |
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2017 | 2017 |
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Financial Consolidation and Close | EPM |
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2012 | 2012 |
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Vodafone Group ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Lifecycle Management | ITSM |
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2013 | 2013 |
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Application Performance Management | ITSM |
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2017 | 2017 |
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Vodafone Group PLM and Engineering
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Driving Simulation | PLM and Engineering |
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2023 | 2023 |
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Vodafone Group PPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Project Portfolio Management | PPM |
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2015 | 2015 |
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Vodafone Group Procurement
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Procurement | Procurement |
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2009 | 2009 |
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Procurement | Procurement |
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2013 | 2013 |
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Procurement | Procurement |
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2018 | 2018 |
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Supplier Relationship Management | Procurement |
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2020 | 2020 |
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Supplier Relationship Management | Procurement |
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2013 | 2013 |
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Supplier Relationship Management | Procurement |
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2009 | 2009 |
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Vodafone Group SPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Configure Price Quote (CPQ) | SPM |
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2019 | 2019 |
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Vodafone Group TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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AML, Fraud and Compliance | TRM |
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2014 | 2014 |
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Treasury Management | TRM |
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2019 | 2019 |
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Vodafone Group PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Apps Development | PaaS |
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2010 | 2010 |
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Extract, Transform, and Load (ETL), Data Replication | PaaS |
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2013 | 2013 |
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iPaaS (Integration Platform as a Service) | PaaS |
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2025 | 2025 |
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Transactional Email | PaaS |
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2020 | 2020 |
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Vodafone Group IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Application Hosting and Computing Services | IaaS |
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2015 | 2015 |
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Application Hosting and Computing Services | IaaS |
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2022 | 2022 |
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Application Hosting and Computing Services | IaaS |
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2007 | 2007 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Database Management | IaaS |
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2022 | 2022 |
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Database Management, Open-Source Database | IaaS |
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2018 | 2018 |
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Network Management and Monitoring | IaaS |
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2021 | 2021 |
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Network Management and Monitoring | IaaS |
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2026 | 2026 |
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Network Management and Monitoring | IaaS |
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2024 | 2024 |
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Vodafone Group CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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EMM / MDM / MAM | CyberSecurity |
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2017 | 2017 |
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Endpoint Management | CyberSecurity |
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2016 | 2016 |
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Identity and Access Management (IAM) | CyberSecurity |
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2021 | 2021 |
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Identity and Access Management (IAM) | CyberSecurity |
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2023 | 2023 |
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Secure Web Gateways (SWG) | CyberSecurity |
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2014 | 2014 |
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Vodafone Group Internet of Things
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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IoT Platform | Internet of Things |
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2017 | 2017 |
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IT Decision Makers and Key Stakeholders at Vodafone Group
| First Name | Last Name | Title | Function | Department | Phone | |
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Apps Being Evaluated by Vodafone Group Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Vodafone Group IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Vodafone Group digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
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FAQ - APPS RUN THE WORLD Vodafone Group Technographics
Vodafone Group is a Communications organization based in United Kingdom,
with around 88780 employees and annual revenues of $43.89 billion.
Vodafone Group operates a diverse technology stack with applications such as
SAP S/4 HANA, Benify Benefits and InfoBPMS,
covering areas like ERP Financial, Benefits Administration and Business Process Management.
Vodafone Group has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as SAP, Benify and Informatics.
Vodafone Group recently adopted applications including
Microsoft Azure Network Watcher in 2026, SAP CRM in 2025 and Workato iPaaS in 2025,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Vodafone Group’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Vodafone Group’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Vodafone Group technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.