Vodafone Group
Vodafone House The Connection,
Newbury, RG14 2FN,
United Kingdom
Newbury, RG14 2FN,
United Kingdom
44 1 6353-3251
Communications
Vodafone Group Technographics
Vodafone Group Software Purchases and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Vodafone Group and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 88780 Vodafone Group employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Vodafone Group has purchased the following applications: IBM Cloud AI Infrastructure for AI infrastructure in 2024, SAP Fraud Management for AML, Fraud and Compliance in 2014, QlikView for Analytics and BI in 2019 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Vodafone Group is running and its propensity to invest more and deepen its relationship with IBM , SAP , Qlik or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Vodafone Group revenues, which have grown to $43.89 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Vodafone Group intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Vodafone Group Data, Technology Stack, and Enterprise Applications
AI Development
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| IBM | Legacy | IBM Cloud AI Infrastructure | AI infrastructure | AI Development | Ibm | 2024 | 2024 |
In 2024 Vodafone Group deployed IBM Cloud AI Infrastructure to accelerate generative AI journey testing for its TOBi virtual assistant as part of a global and EMEA pilot. The implementation is categorized as AI infrastructure and was used to operationalize faster model-driven content generation and validation within customer service workflows.
The technical configuration centered on IBM Cloud Code Engine for containerized execution and orchestration, and watsonx.ai for generative model development, testing and content refinement. These capabilities were applied to journey testing and gap analysis, enabling automated test runs and iterative content updates for conversational flows in CRM scenarios.
The pilot covered customer service journey testing at a global and EMEA scope, focusing on TOBi conversational touchpoints and CRM-related interaction scenarios. IBM Client Engineering and IBM Consulting led the engagement, with IBM Consulting documented as the implementation partner responsible for deployment and testing cadence.
Governance for the pilot emphasized repeatable testing pipelines and rapid turnaround for journey validation, which materially reduced testing time and improved content quality as reported in the case study. The work produced a validated pattern for scalable journey testing within Vodafone Group, using IBM Cloud AI Infrastructure to align model orchestration, automated test execution and content governance.
|
TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP Fraud Management | AML, Fraud and Compliance | TRM | n/a | 2014 | 2014 |
In 2014, Vodafone Group integrated SAP Fraud Management into its Global T&E landscape as a targeted control for expense and travel fraud detection. The December 2014 integration was led by a functional lead working on bespoke T&E projects within the FinOps space, and it delivered a centralized SAP Fraud Management instance aligned with Vodafone governance requirements.
The implementation configured SAP Fraud Management to operate as the AML, Fraud and Compliance control point for T&E workflows, with tailored business rules and detection logic to reflect Vodafone expense policies. Standard functional capabilities implemented included rule-based anomaly detection, case management and alerting, and automated workflow assignments for investigation, each customized to bespoke business requirements identified during the FinOps engagement.
Integration work focused on embedding SAP Fraud Management into Vodafone Global T&E feeds and expense workflow channels, enabling ingestion of expense reports and related transaction data into the fraud detection engine. Operational coverage was global T&E and finance operations, with the solution interfacing to existing expense submission and approval processes to surface suspicious items to finance and procurement stakeholders.
Governance and rollout emphasized process adaptation and role-based investigative workflows, with the functional lead documenting tailored requirements and supporting operational handover to FinOps teams. The project is recorded as a successful integration of SAP Fraud Management in December 2014, reinforcing Vodafone Group control over travel and expense compliance.
|
|
|
|
|
Treasury Management | TRM |
|
2019 | 2019 |
|
Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Qlik | Legacy | QlikView | Analytics and BI | Analytics and BI | n/a | 2019 | 2019 |
|
|
|
|
|
Analytics and BI | Analytics and BI |
|
2019 | 2019 |
|
|
|
|
|
Analytics and BI | Analytics and BI |
|
2019 | 2019 |
|
|
|
|
|
Analytics and BI | Analytics and BI |
|
2011 | 2012 |
|
|
|
|
|
Analytics and BI | Analytics and BI |
|
2023 | 2023 |
|
|
|
|
|
Data Warehouse | Analytics and BI |
|
2010 | 2010 |
|
|
|
|
|
Process Mining | Analytics and BI |
|
2020 | 2020 |
|
|
|
|
|
Process Mining | Analytics and BI |
|
2020 | 2020 |
|
|
|
|
|
Process Mining | Analytics and BI |
|
2020 | 2020 |
|
|
|
|
|
Process Mining | Analytics and BI |
|
2018 | 2018 |
|
IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2019 | 2019 |
|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2020 | 2020 |
|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2015 | 2015 |
|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2022 | 2022 |
|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2007 | 2007 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2019 | 2019 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2020 | 2020 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2021 | 2021 |
|
|
|
|
|
Database Management | IaaS |
|
2022 | 2022 |
|
|
|
|
|
Database Management, Open-Source Database | IaaS |
|
2018 | 2018 |
|
|
|
|
|
Network Management and Monitoring | IaaS |
|
2021 | 2021 |
|
|
|
|
|
Network Management and Monitoring | IaaS |
|
2026 | 2026 |
|
|
|
|
|
Network Management and Monitoring | IaaS |
|
2024 | 2024 |
|
ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Lifecycle Management | ITSM |
|
2013 | 2013 |
|
|
|
|
|
Application Performance Management | ITSM |
|
2017 | 2017 |
|
PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Apps Development | PaaS |
|
2010 | 2010 |
|
|
|
|
|
Extract, Transform, and Load (ETL), Data Replication | PaaS |
|
2013 | 2013 |
|
|
|
|
|
iPaaS (Integration Platform as a Service) | PaaS |
|
2025 | 2025 |
|
|
|
|
|
Transactional Email | PaaS |
|
2020 | 2020 |
|
Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Audio Video and Web Conferencing | Collaboration |
|
2018 | 2018 |
|
|
|
|
|
Audio Video and Web Conferencing | Collaboration |
|
2020 | 2020 |
|
|
|
|
|
Survey and Questionnaire | Collaboration |
|
2015 | 2015 |
|
HCM
Blockchain
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Blockchain Platform | Blockchain |
|
2019 | 2019 |
|
|
|
|
|
Blockchain Platform | Blockchain |
|
2019 | 2019 |
|
ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Business Process Management | ERP Services and Operations |
|
2018 | 2018 |
|
|
|
|
|
OSS/BSS | ERP Services and Operations |
|
2009 | 2009 |
|
|
|
|
|
OSS/BSS | ERP Services and Operations |
|
2018 | 2018 |
|
|
|
|
|
Travel Management | ERP Services and Operations |
|
2018 | 2018 |
|
CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Call Center, Customer Experience | CRM |
|
2014 | 2015 |
|
|
|
|
|
Call Center, Customer Experience | CRM |
|
2015 | 2015 |
|
|
|
|
|
Call Tracking and Recording | CRM |
|
2015 | 2016 |
|
|
|
|
|
CRM | CRM |
|
2013 | 2013 |
|
|
|
|
|
CRM | CRM |
|
2010 | 2010 |
|
|
|
|
|
CRM | CRM |
|
2025 | 2025 |
|
|
|
|
|
CRM | CRM |
|
2006 | 2007 |
|
|
|
|
|
Customer Engagement | CRM |
|
2015 | 2015 |
|
|
|
|
|
Customer Experience | CRM |
|
2021 | 2021 |
|
|
|
|
|
Customer Experience | CRM |
|
2019 | 2019 |
|
|
|
|
|
Customer Loyalty | CRM |
|
2018 | 2018 |
|
|
|
|
|
Customer Support | CRM |
|
2019 | 2019 |
|
|
|
|
|
Customer Support | CRM |
|
2020 | 2020 |
|
|
|
|
|
Customer Support | CRM |
|
2020 | 2020 |
|
|
|
|
|
Data Management Platform | CRM |
|
2019 | 2019 |
|
|
|
|
|
Data Management Platform | CRM |
|
2017 | 2017 |
|
|
|
|
|
Interactive Voice Response (IVR) | CRM |
|
2020 | 2020 |
|
|
|
|
|
Marketing Analytics | CRM |
|
2017 | 2017 |
|
|
|
|
|
Marketing Analytics | CRM |
|
2015 | 2016 |
|
|
|
|
|
Marketing Analytics | CRM |
|
2015 | 2016 |
|
|
|
|
|
Marketing Automation | CRM |
|
2016 | 2016 |
|
|
|
|
|
Marketing Automation | CRM |
|
2016 | 2016 |
|
|
|
|
|
Sales Automation, CRM, Sales Engagement | CRM |
|
2019 | 2019 |
|
|
|
|
|
Sales Automation, Sales Engagement | CRM |
|
2014 | 2014 |
|
|
|
|
|
Tag Management | CRM |
|
2016 | 2016 |
|
AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Chatbots and Conversational AI | AI-Powered Application |
|
2014 | 2014 |
|
|
|
|
|
Chatbots and Conversational AI | AI-Powered Application |
|
2017 | 2017 |
|
SPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Configure Price Quote (CPQ) | SPM |
|
2019 | 2019 |
|
Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Content Management | Content Management |
|
2020 | 2020 |
|
|
|
|
|
Digital Asset Management | Content Management |
|
2019 | 2019 |
|
|
|
|
|
Digital Signing | Content Management |
|
2021 | 2021 |
|
|
|
|
|
Video Editing | Content Management |
|
2020 | 2020 |
|
PLM and Engineering
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Driving Simulation | PLM and Engineering |
|
2023 | 2023 |
|
CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
EMM / MDM / MAM | CyberSecurity |
|
2017 | 2017 |
|
|
|
|
|
Endpoint Management | CyberSecurity |
|
2016 | 2016 |
|
|
|
|
|
Identity and Access Management (IAM) | CyberSecurity |
|
2021 | 2021 |
|
|
|
|
|
Identity and Access Management (IAM) | CyberSecurity |
|
2023 | 2023 |
|
|
|
|
|
Secure Web Gateways (SWG) | CyberSecurity |
|
2014 | 2014 |
|
EPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
EPM | EPM |
|
2012 | 2012 |
|
|
|
|
|
EPM | EPM |
|
2017 | 2017 |
|
|
|
|
|
Financial Consolidation and Close | EPM |
|
2017 | 2017 |
|
|
|
|
|
Financial Consolidation and Close | EPM |
|
2012 | 2012 |
|
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
ERP Financial | ERP Financial Management |
|
2019 | 2022 |
|
|
|
|
|
ERP Financial | ERP Financial Management |
|
2014 | 2016 |
|
|
|
|
|
Expense Management | ERP Financial Management |
|
2018 | 2019 |
|
|
|
|
|
Payment Processing | ERP Financial Management |
|
2014 | 2014 |
|
Internet of Things
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
IoT Platform | Internet of Things |
|
2017 | 2017 |
|
Procurement
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Procurement | Procurement |
|
2009 | 2009 |
|
|
|
|
|
Procurement | Procurement |
|
2013 | 2013 |
|
|
|
|
|
Procurement | Procurement |
|
2018 | 2018 |
|
|
|
|
|
Supplier Relationship Management | Procurement |
|
2020 | 2020 |
|
|
|
|
|
Supplier Relationship Management | Procurement |
|
2013 | 2013 |
|
|
|
|
|
Supplier Relationship Management | Procurement |
|
2009 | 2009 |
|
PPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Project Portfolio Management | PPM |
|
2015 | 2015 |
|
SCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Supply Chain Management | SCM |
|
2018 | 2018 |
|
IT Decision Makers and Key Stakeholders at Vodafone Group
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Vodafone Group Executives
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD Vodafone Group Technographics
Vodafone Group is a Communications organization based in United Kingdom,
with around 88780 employees and annual revenues of $43.89 billion.
Vodafone Group operates a diverse technology stack with applications such as
IBM Cloud AI Infrastructure, SAP Fraud Management and QlikView,
covering areas like AI infrastructure, AML, Fraud and Compliance and Analytics and BI.
Vodafone Group has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as IBM, SAP and Qlik.
Vodafone Group recently adopted applications including
Microsoft Azure Network Watcher in 2026, Workato iPaaS in 2025 and SAP CRM in 2025,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Vodafone Group’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Vodafone Group’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Vodafone Group technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.