Gandhinagar, 382011,
India
Vodafone Idea India Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Vodafone Idea India and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 9985 Vodafone Idea India employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Vodafone Idea India has purchased the following applications: Ericsson Charging & Billing for OSS/BSS in 2021, Sprinklr Live Chat for Chatbots and Conversational AI in 2022, Cisco Webex Meetings for Audio Video and Web Conferencing in 2023 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Vodafone Idea India is running and its propensity to invest more and deepen its relationship with Ericsson , Sprinklr , Cisco Systems or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Vodafone Idea India revenues, which have grown to $4.91 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Vodafone Idea India intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Ericsson | Legacy | Ericsson Charging & Billing | OSS/BSS | ERP Services and Operations | n/a | 2021 | 2023 |
In 2021, Vodafone Idea India implemented Ericsson Charging & Billing as its centralized OSS/BSS solution for prepaid online charging across India. The implementation consolidated disparate prepaid charging capabilities, replacing three OCS systems and establishing a single platform for charging and policy enforcement across the operator footprint.
Ericsson Charging & Billing was configured to provide unified online charging and policy integration, supporting faster product launches and centralized quota and balance management workflows. The deployment migrated capacity for over 300 million subscribers, aligning charging, rating, and real-time policy controls to a common operational model.
Operational scope covered charging and policy management functions across Vodafone Idea India, with direct impact on charging operations and commercial product teams responsible for offer rollout. The consolidation program simplified charging and policy administration and improved time-to-market for new offers, while centralizing governance of real-time charging and policy rules within the OSS/BSS stack.
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Sprinklr | Legacy | Sprinklr Live Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2022 | 2022 |
In 2022, Vodafone Idea India implemented Sprinklr Live Chat in the Chatbots and Conversational AI category to centralize social and digital customer care and standardize messaging workflows across its India operations. The deployment was driven by adoption of Sprinklr Service, and the Sprinklr Live Chat application was positioned as the conversational layer for social channels and web chat within customer care operations.
The implementation included live chat and chatbot capabilities together with Sprinklr AI for automated response generation and priority scoring of urgent cases. Configuration focused on automated response workflows, AI-driven case prioritization, and conversational routing to customer service and social care agents, aligning the Chatbots and Conversational AI functionality to contact center and social media moderation processes.
Operational coverage was explicitly social and digital channels across India, impacting customer service and social care teams rather than enterprise-wide IT systems. Integrations with other backend systems are not specified in the source, the scope instead emphasized channel consolidation and centralized case handling through Sprinklr Service and the Sprinklr Live Chat module.
Governance changes centered on centralized social care triage and new workflows for escalation and AI-assisted response handoffs, shifting agent responsibilities toward handling prioritized and escalated conversations. Reported outcomes from the deployment include a 30% time savings via automation and a fivefold increase in transactional NPS for social interactions, demonstrating measurable improvements in response efficiency and customer feedback for social channels.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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| Cisco Systems | Legacy | Cisco Webex Meetings | Audio Video and Web Conferencing | Collaboration | n/a | 2023 | 2023 |
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Collaboration | Collaboration |
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2018 | 2018 |
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Collaboration | Collaboration |
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2020 | 2020 |
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Collaboration | Collaboration |
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2022 | 2022 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Digital Asset Management | Content Management |
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2020 | 2020 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Experience | CRM |
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2020 | 2020 |
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Data Management Platform | CRM |
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2019 | 2019 |
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Marketing Analytics | CRM |
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2020 | 2020 |
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Marketing Analytics | CRM |
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2019 | 2019 |
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Marketing Analytics | CRM |
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2019 | 2019 |
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Marketing Automation | CRM |
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2018 | 2018 |
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Marketing Automation | CRM |
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2019 | 2019 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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Tag Management | CRM |
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2018 | 2018 |
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Tag Management | CRM |
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2019 | 2019 |
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Tag Management | CRM |
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2019 | 2019 |
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Tag Management | CRM |
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2020 | 2020 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2019 | 2019 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Domain Name System (DNS) | IaaS |
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2022 | 2022 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Identity and Access Management (IAM) | CyberSecurity |
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2022 | 2022 |
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Secure Sockets Layer (SSL) | CyberSecurity |
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2018 | 2018 |
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