Vodafone
Vodafone House, The Connection, Newbury,,
Berkshire, RG14 2FN,
United Kingdom
Berkshire, RG14 2FN,
United Kingdom
44 78 3619-1191
Communications
Vodafone Technographics
Vodafone Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Vodafone and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 12000 Vodafone employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Vodafone has purchased the following applications: Benefex Wrkit for Employee Engagement in 2021, CheckFlow for Business Process Management in 2023, Oracle Autonomous AI Database for AI Database in 2022 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Vodafone is running and its propensity to invest more and deepen its relationship with Benefex, a Zellis Company , Incentivesmart , Meta or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Vodafone revenues, which have grown to $3.00 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Vodafone intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Vodafone Tech Stack and Enterprise Applications
HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Benefex, a Zellis Company | Legacy | Benefex Wrkit | Employee Engagement | HCM | n/a | 2021 | 2021 |
In 2021 Vodafone deployed Benefex Wrkit to deliver Employee Engagement capabilities focused on employee wellbeing and lifestyle savings. The deployment is cited in industry press and partner announcements that list Vodafone as a named Benefex Wrkit customer, with the rollout targeted at Vodafone employees across the United Kingdom and Ireland.
Implementation centered on the Benefex Wrkit wellbeing and discounts modules, provisioning employee wellbeing programming and lifestyle savings access through a unified employee-facing platform. Configurations emphasized HR-led benefits administration workflows, employee communication and enrollment processes, and centralized management of discounts and wellbeing offerings within Benefex Wrkit.
Operational ownership rested with Vodafone HR and benefits teams, aligning governance to HR policies and regional wellbeing strategy for an employee population of approximately 12,000 in the UK and Ireland. The program structured rollout, content updates and catalog management around HR processes and internal communications, enabling ongoing configuration and administration of wellbeing services and lifestyle savings through Benefex Wrkit.
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Employee Engagement | HCM |
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2020 | 2020 |
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Employee Engagement | HCM |
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2019 | 2019 |
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Learning and Development | HCM |
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2022 | 2022 |
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Recruiting Chatbot | HCM |
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2021 | 2022 |
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Talent Assessment | HCM |
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2020 | 2020 |
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ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Checkflow | Legacy | CheckFlow | Business Process Management | ERP Services and Operations | n/a | 2023 | 2023 |
In 2023 Vodafone implemented CheckFlow. CheckFlow is a Business Process Management application that the vendor lists Vodafone as a customer, indicating deployment for operational workflows across the United Kingdom. The implementation targets procedural areas such as field procedures, IT procedures, incident checklists and SOP automation.
Configuration emphasis aligns with CheckFlow use cases, including recurring checklists, automation rules and operational dashboards for real time procedure status. Functional modules implemented include scheduled checklist orchestration, automated task handoffs and configurable dashboarding to surface completion and exception states. These capabilities support standard BPM activities such as template versioning, task assignment and rule based triggers.
Operational coverage is focused on Vodafone’s UK region and on teams performing field operations and IT operations, where checklist driven work and incident response are common. The deployment pattern for such use cases typically surfaces mobile and web interfaces to enable frontline execution and supervisory monitoring across dispersed sites.
Governance and process control are oriented to centralized checklist template management, role based access controls and automated workflow handoffs to enforce SOPs and incident procedures. Vodafone CheckFlow Business Process Management therefore connects operational teams to standardized procedures, enabling orchestration of recurring operational tasks and automated escalation logic.
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Debt Collection and Recovery | ERP Services and Operations |
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2007 | 2007 |
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Security Agency Management | ERP Services and Operations |
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2019 | 2019 |
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AI Development
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle Autonomous AI Database | AI Database | AI Development | n/a | 2022 | 2023 |
In 2022, Vodafone deployed Oracle Autonomous AI Database as part of a broader AI Database and OCI Dedicated Regions rollout with Oracle. The implementation positioned Oracle Autonomous AI Database as the primary platform for consolidating telecommunications data workloads across Vodafone's European operations.
Vodafone's deployment centralized thousands of Oracle database workloads into Oracle Autonomous AI Database to support modernization of BSS and OSS stacks, CRM systems, and order management capabilities. Configuration emphasized autonomous operations common to the AI Database category, including automated tuning, elastic scaling, and workload consolidation to reduce operational overhead and simplify data management for billing, service assurance, and customer engagement functions.
The architecture incorporated OCI Dedicated Regions to provide regionally isolated cloud footprint and integrated with core telecom business applications for end to end processing of orders and customer records. Operational scope covered Vodafone's European sites and cross functional teams in network operations, customer care, and commercial IT, with platform operations and cloud governance consolidated under an Oracle cloud operational model.
Oracle lists Vodafone as a customer on its Autonomous AI Database customer page, supporting the inference that Oracle Autonomous AI Database is in use alongside the OCI Dedicated Regions deployment. Vodafone and Oracle cite reduced costs and faster time to market as outcomes associated with the rollout, aligning platform consolidation and governance changes to accelerate service delivery and modernization efforts.
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AI Workflow Automation | AI Development |
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2024 | 2024 |
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Chatbots and Conversational AI | AI-Powered Application |
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2017 | 2017 |
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Chatbots and Conversational AI | AI-Powered Application |
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2020 | 2020 |
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Chatbots and Conversational AI | AI-Powered Application |
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2024 | 2024 |
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Chatbots and Conversational AI | AI-Powered Application |
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2019 | 2020 |
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Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Process Mining | Analytics and BI |
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2019 | 2020 |
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Audio Video and Web Conferencing | Collaboration |
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2020 | 2020 |
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Audio Video and Web Conferencing | Collaboration |
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2019 | 2019 |
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Audio Video and Web Conferencing | Collaboration |
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2021 | 2021 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Digital Signing | Content Management |
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2021 | 2021 |
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Web Content Management | Content Management |
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2019 | 2019 |
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SCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Order Management | SCM |
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2023 | 2024 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Call Center | CRM |
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2018 | 2018 |
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Call Tracking and Recording | CRM |
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2015 | 2015 |
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Customer Experience | CRM |
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2019 | 2019 |
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Customer Experience | CRM |
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2021 | 2021 |
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Customer Experience | CRM |
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2013 | 2013 |
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Customer Loyalty | CRM |
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2020 | 2020 |
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Data Management Platform | CRM |
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2019 | 2019 |
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Digital Advertising Platform | CRM |
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2020 | 2020 |
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Digital Advertising Platform | CRM |
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2023 | 2023 |
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Marketing Analytics | CRM |
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2022 | 2022 |
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Marketing Analytics | CRM |
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2019 | 2019 |
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Marketing Analytics | CRM |
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2023 | 2023 |
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Marketing Automation | CRM |
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2017 | 2017 |
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Marketing Automation | CRM |
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2016 | 2016 |
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Marketing Automation | CRM |
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2019 | 2019 |
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Marketing Automation | CRM |
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2017 | 2017 |
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Partner Relationship Management | CRM |
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2021 | 2021 |
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Sales Automation | CRM |
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2021 | 2021 |
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Tag Management | CRM |
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2015 | 2015 |
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Tag Management | CRM |
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2018 | 2018 |
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EPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Financial Consolidation and Close | EPM |
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2023 | 2023 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2023 | 2023 |
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Application Performance Management | ITSM |
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2024 | 2024 |
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PPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Project Portfolio Management | PPM |
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2020 | 2021 |
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TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Governance, Risk and Compliance | TRM |
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2018 | 2018 |
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Governance, Risk and Compliance | TRM |
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2018 | 2018 |
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Risk Management | TRM |
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2018 | 2018 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Apps Development | PaaS |
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2022 | 2022 |
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Test Automation Platform | PaaS |
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2018 | 2018 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2017 | 2017 |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Application Hosting and Computing Services | IaaS |
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2024 | 2025 |
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Content Delivery Network | IaaS |
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2024 | 2024 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Network Management and Monitoring | IaaS |
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2017 | 2017 |
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Network Management and Monitoring | IaaS |
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2019 | 2019 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Endpoint Detection and Response (EDR) | CyberSecurity |
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2023 | 2023 |
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Secure Sockets Layer (SSL) | CyberSecurity |
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2024 | 2024 |
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Managed Services Provider (MSP)
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Hybrid & Public Cloud MSP, Infrastructure & Network MSP, Workplace & Communications MSP, Security MSP, AIOps MSP | Managed Services Provider (MSP) |
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2023 | 2024 |
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IT Decision Makers and Key Stakeholders at Vodafone
| First Name | Last Name | Title | Function | Department | Phone | |
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Apps Being Evaluated by Vodafone Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Vodafone IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Vodafone digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Vodafone Technographics
Vodafone is a Communications organization based in United Kingdom,
with around 12000 employees and annual revenues of $3.00 billion.
Vodafone operates a diverse technology stack with applications such as
Benefex Wrkit, CheckFlow and Oracle Autonomous AI Database,
covering areas like Employee Engagement, Business Process Management and AI Database.
Vodafone has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Benefex, a Zellis Company, Checkflow and Oracle.
Vodafone recently adopted applications including
N8N AI Workflow Automation in 2024, Accenture Conversational AI in 2024 and Keysight IxVision in 2024,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Vodafone’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Vodafone’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Vodafone technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.