Volkswagen is a Automotive organization based in New Zealand, with around 110 employees and annual revenues of $46.0 million.

What enterprise applications does Volkswagen use?

Volkswagen operates a diverse technology stack with applications such as Visa Authorize.Net, Discover Platform and Ambit Chatbot Koa, covering areas like Payment Processing, Digital Banking and Chatbots and Conversational AI.

What digital transformation initiatives has Volkswagen undertaken?

Volkswagen has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as Visa, Discover Financial Services and Ambit AI.

What are the most recent software purchases made by Volkswagen?

Volkswagen recently adopted applications including Visa Authorize.Net in 2025, SendinBlue in 2025 and Adobe Experience Cloud in 2024, highlighting its ongoing modernization strategy.

Which IT decision makers lead technology initiatives at Volkswagen?

APPS RUN THE WORLD maintains an up-to-date database of Volkswagen’s key decision makers and IT executives, available to Premium subscribers.

How does APPS RUN THE WORLD track Volkswagen’s IT investments?

Our research team continuously updates Volkswagen’s profile with verified software purchases, vendor relationships, and digital initiatives identified from public and proprietary sources.

How can I access the full list of applications used by Volkswagen?

Subscribe to APPS RUN THE WORLD to access the complete Volkswagen technographics profile, including detailed breakdowns by category, vendor, and IT decision makers.

Volkswagen Technographics, Software Purchases, AI and Digital Transformation Initiatives

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● Deutsche Rentenversicherung Bund, a SAP S/4 HANA HCM customer evaluated SAP SuccessFactors Employee Central

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● Southern Company, a Hitachi Ventyx FocalPoint customer evaluated AVEVA PI System

● Hendrick Automotive, an Oracle NetSuite Procurement customer evaluated Coupa Procurement

● Pacific Coast Producers, an Oracle JD Edwards EnterpriseOne customer evaluated SAP S/4HANA Cloud

● Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

● Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

● JLG Industries, an Oracle JD Edwards EnterpriseOne customer evaluated Oracle Cloud ERP

● Sunflower Bank, a Fiserv Signature Bank customer evaluated FIS Horizon

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● First Citizens Bank, a Fiserv Signature Bank Platform customer evaluated FIS Core Banking

● MECCA Australia, a Microsoft Dynamics NAV customer evaluated SAP S/4HANA

● Ahold Delhaize USA, an Oracle Retail Merchandising customer evaluated SAP Retail Management

● City of Richmond, VA, an Oracle E-Business Suite customer evaluated Tyler Munis ERP

● Florida State University, an Oracle PeopleSoft HCM customer evaluated Workday HCM

● Zurich Insurance Group, a Guidewire ClaimCenter customer evaluated Duck Creek Claims

● Marriott International, an Oracle PeopleSoft ERP customer evaluated Microsoft Dynamics 365 Business Central

● TJX Companies, an Oracle E-Business Suite customer evaluated Workday Financial

● Becker Industrie, a Microsoft Dynamics AX customer evaluated Microsoft Dynamics 365 F&O

● First Horizon Bank, an nCino Loan Origination customer evaluated FIS Commercial Loan Servicing

● Fluke Corporation, an Oracle E-Business Suite customer evaluated SAP S/4 HANA

● Indiana University, an Oracle PeopleSoft Global Payroll customer evaluated Workday Payroll

● ASGC Group, an Oracle E-Business Suite customer evaluated Oracle Cloud ERP

● Harvard University, an Oracle PeopleSoft HCM customer evaluated Oracle Cloud HCM

● Department Of Homeland Security, an Oracle E-Business Suite customer evaluated SAP S/4HANA Cloud

● Adelphi University, an ADP Enterprise eTIME customer evaluated Workday Time and Attendance

● Synovus Bank, a Q2 Digital Banking customer evaluated Apiture Digital Banking

● Washington State University, a Workday Time customer evaluated UKG Pro Timekeeping

● Michelin, an e2open customer evaluated Oracle Transportation Management

● City of Fresno, an Oracle PeopleSoft ERP customer evaluated Oracle Cloud ERP

● California Polytechnic State University, an Oracle PeopleSoft ERP customer evaluated Oracle Cloud ERP

● Printpack, an Oracle JD Edwards EnterpriseOne customer evaluated Oracle Cloud ERP

● Coles Supermarkets, an Oracle Retek POS customer evaluated NCR Voyix Counterpoint

● Albertsons, a Procurant One customer evaluated Oracle Procurement Cloud

● Ivy Tech Community College, a RNL ScaleFunder customer evaluated Virtuous CRM

● Hong Kong Polytechnic University (PolyU) , an Oracle E-Business Suite customer evaluated SAP S/4 HANA

● Deutsche Rentenversicherung Bund, a SAP S/4 HANA HCM customer evaluated SAP SuccessFactors Employee Central

● Travelers, an Exterro Zapproved ZDiscovery customer evaluated LexisNexis CounselLink

● Habib Bank, an Finastra Misys FusionBanking Equation customer evaluated FIS Core Banking

● Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

● BDO Unibank, a Finastra Misys Opics customer evaluated ION IT2 Treasury

● Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

● Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

● Southern Company, a Hitachi Ventyx FocalPoint customer evaluated AVEVA PI System

● Hendrick Automotive, an Oracle NetSuite Procurement customer evaluated Coupa Procurement

● Pacific Coast Producers, an Oracle JD Edwards EnterpriseOne customer evaluated SAP S/4HANA Cloud

● Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

● Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

● JLG Industries, an Oracle JD Edwards EnterpriseOne customer evaluated Oracle Cloud ERP

● Sunflower Bank, a Fiserv Signature Bank customer evaluated FIS Horizon

● Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

● First Citizens Bank, a Fiserv Signature Bank Platform customer evaluated FIS Core Banking

● MECCA Australia, a Microsoft Dynamics NAV customer evaluated SAP S/4HANA

● Ahold Delhaize USA, an Oracle Retail Merchandising customer evaluated SAP Retail Management

● City of Richmond, VA, an Oracle E-Business Suite customer evaluated Tyler Munis ERP

● Florida State University, an Oracle PeopleSoft HCM customer evaluated Workday HCM

● Zurich Insurance Group, a Guidewire ClaimCenter customer evaluated Duck Creek Claims

● Marriott International, an Oracle PeopleSoft ERP customer evaluated Microsoft Dynamics 365 Business Central

● TJX Companies, an Oracle E-Business Suite customer evaluated Workday Financial

● Becker Industrie, a Microsoft Dynamics AX customer evaluated Microsoft Dynamics 365 F&O

● First Horizon Bank, an nCino Loan Origination customer evaluated FIS Commercial Loan Servicing

Volkswagen Technographics, Software Purchases, AI and Digital Transformation Initiatives

Discover the latest software purchases and digital transformation initiatives being undertaken by Volkswagen and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 110 Volkswagen employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.

During our research, we have identified that Volkswagen has purchased the following applications: Visa Authorize.Net for Payment Processing in 2025, Discover Platform for Digital Banking in 2017, Ambit Chatbot Koa for Chatbots and Conversational AI in 2022 and the related IT decision-makers and key stakeholders.

Our database provides customer insight and contextual information on which enterprise applications and software systems Volkswagen is running and its propensity to invest more and deepen its relationship with Visa , Discover Financial Services , Ambit AI or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.

We have been analyzing Volkswagen revenues, which have grown to $46.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Volkswagen intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.

Vendor	Previous System	Application	Category	Market	VAR/SI	When	Live	Insight
Visa	Legacy	Visa Authorize.Net	Payment Processing	ERP	n/a	2025	2025

Vendor

Previous System

Application

Market

VAR/SI

When

Live

Insight

Visa

Legacy

Visa Authorize.Net

Payment Processing

ERP

n/a

2025

Vendor	Previous System	Application	Category	Market	VAR/SI	When	Live	Insight
Discover Financial Services	Legacy	Discover Platform	Digital Banking	ERP Services and Operations	n/a	2017	2017

Vendor

Previous System

Application

Market

VAR/SI

When

Live

Insight

Discover Financial Services

Legacy

Discover Platform

Digital Banking

ERP Services and Operations

n/a

2017

Vendor	Previous System	Application	Category	Market	VAR/SI	When	Live	Insight
Ambit AI	Legacy	Ambit Chatbot Koa	Chatbots and Conversational AI	AI-Powered Application	n/a	2022	2022	In 2022, Volkswagen implemented Ambit Chatbot Koa to support customer service interactions on its New Zealand website. This placement is recorded on Ambit's public customer listing, and the deployment details and timing are inferred from that listing rather than from a dedicated public case study. The engagement is categorized as Chatbots and Conversational AI and is documented as a customer service CRM use case focused on assisting website visitors and vehicle owners with service and FAQ flows. Ambit Chatbot Koa was configured to deliver conversational NLU and intent classification, a structured FAQ knowledge base, dialogue management for guided service flows, and escalation triggers for human agent handoff when necessary. Configuration work appears aligned to typical Chatbots and Conversational AI capabilities, emphasizing conversational routing and scripted guidance for owner support and service queries. The narrative restates Ambit Chatbot Koa as the application providing the front-line conversational layer for visitor self‑service and FAQ resolution. Operationally the deployment serves Volkswagen New Zealand website visitors and vehicle owners, and it is recorded as supporting customer service and CRM touchpoints rather than back office functions. Integrations implied by the use case include web channel embedding and connectivity to customer service CRM touchpoints to enable context persistence and agent handover. The implementation scope as listed centers on customer-facing digital assistance within the New Zealand market and does not disclose enterprise-wide rollout beyond the website channel. Governance and ongoing operations are inferred to rely on joint content and training stewardship between Volkswagen service teams and Ambit, including iterative NLU model refinement and conversation logging for intent coverage. Specific rollout cadence, vendor engagement model, and measurable outcomes are not published in the public listing, so governance and execution details remain limited to the high level described by Ambit's customer attribution.

Vendor

Previous System

Application

Market

VAR/SI

When

Live

Insight

Ambit AI

Legacy

Ambit Chatbot Koa

Chatbots and Conversational AI

AI-Powered Application

n/a

2022

In 2022, Volkswagen implemented Ambit Chatbot Koa to support customer service interactions on its New Zealand website. This placement is recorded on Ambit's public customer listing, and the deployment details and timing are inferred from that listing rather than from a dedicated public case study. The engagement is categorized as Chatbots and Conversational AI and is documented as a customer service CRM use case focused on assisting website visitors and vehicle owners with service and FAQ flows. Ambit Chatbot Koa was configured to deliver conversational NLU and intent classification, a structured FAQ knowledge base, dialogue management for guided service flows, and escalation triggers for human agent handoff when necessary. Configuration work appears aligned to typical Chatbots and Conversational AI capabilities, emphasizing conversational routing and scripted guidance for owner support and service queries. The narrative restates Ambit Chatbot Koa as the application providing the front-line conversational layer for visitor self‑service and FAQ resolution. Operationally the deployment serves Volkswagen New Zealand website visitors and vehicle owners, and it is recorded as supporting customer service and CRM touchpoints rather than back office functions. Integrations implied by the use case include web channel embedding and connectivity to customer service CRM touchpoints to enable context persistence and agent handover. The implementation scope as listed centers on customer-facing digital assistance within the New Zealand market and does not disclose enterprise-wide rollout beyond the website channel. Governance and ongoing operations are inferred to rely on joint content and training stewardship between Volkswagen service teams and Ambit, including iterative NLU model refinement and conversation logging for intent coverage. Specific rollout cadence, vendor engagement model, and measurable outcomes are not published in the public listing, so governance and execution details remain limited to the high level described by Ambit's customer attribution.