Vology, Inc
15950 Bay Vista Dr.,
Clearwater, 33760, FL,
United States
Clearwater, 33760, FL,
United States
1 888-808-2199
Professional Services
Vology, Inc Technographics
Vology, Inc Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Vology, Inc and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 300 Vology, Inc employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Vology, Inc has purchased the following applications: Salesforce Field Service (ex ClickSoftware) for Field Service Management in 2009, TeamSupport SnapEngage for Chatbots and Conversational AI in 2018, Cisco Webex Meetings for Audio Video and Web Conferencing in 2017 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Vology, Inc is running and its propensity to invest more and deepen its relationship with Salesforce , TeamSupport , Cisco Systems or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Vology, Inc revenues, which have grown to $160.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Vology, Inc intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Vology, Inc Tech Stack and Enterprise Applications
Vology, Inc ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Salesforce | Legacy | Salesforce Field Service (ex ClickSoftware) | Field Service Management | ERP Services and Operations | n/a | 2009 | 2009 |
In 2009, Vology, Inc implemented Salesforce Field Service (ex ClickSoftware) to support internal business operations, deploying capabilities aligned with Field Service Management. The effort was positioned within the Salesforce platform to enable field centric service workflows and extend customer facing touchpoints through Lightning Communities.
Salesforce Field Service (ex ClickSoftware) was implemented using Field Service Lightning and Lightning Communities, with a customized Napili template for community theming. The implementation included configuration of standard Field Service Lightning constructs such as work orders, service appointments, scheduling and mobile field access, and customization of Lightning components to match Vology business processes.
Architecturally the solution was built natively on the Salesforce data model, embedding Field Service Lightning into Vology internal operations and exposing selected workflows via the customized Napili Lightning Community. The program emphasized architecture, design and development workstreams for configuration, community theming and Lightning customization to operationalize service delivery within Vology.
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Vology, Inc AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| TeamSupport | Legacy | TeamSupport SnapEngage | Chatbots and Conversational AI | AI-Powered Application | n/a | 2018 | 2018 |
In 2018, Vology, Inc deployed TeamSupport SnapEngage on its public website. Vology, Inc uses TeamSupport SnapEngage as a Chatbots and Conversational AI application to provide real-time conversational support for customers and prospects through the corporate web channel.
The implementation focuses on an embedded web chat widget and agent console, enabling live chat sessions, conversational routing, canned responses, proactive visitor invitations, and session transcripts. TeamSupport SnapEngage is configured to surface customer context to service and pre-sales staff, supporting standard conversational workflows and agent-assisted escalation.
Operational coverage is centered on the company web presence, with the application used by customer service and sales engagement functions. Administration appears to be centralized, with configuration of routing rules, response libraries, and transcript retention managed through the vendor console and applied to site traffic.
Governance and process changes emphasize agent workflow adaptation to conversational support, and the implementation aligns TeamSupport SnapEngage with Vology, Inc customer engagement operations without referenced integrations to external systems.
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Vology, Inc Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Cisco Systems | Legacy | Cisco Webex Meetings | Audio Video and Web Conferencing | Collaboration | n/a | 2017 | 2017 |
In 2017, Vology, Inc deployed Cisco Webex Meetings as its Audio Video and Web Conferencing solution and surfaced meeting access directly on its corporate website. The implementation was scoped to support both internal collaboration and external client engagements across the company's professional services operations.
Cisco Webex Meetings was provisioned as a cloud-hosted SaaS meeting platform providing standard capabilities such as video conferencing, audio bridging, screen sharing, session recording, participant management, and web join flows. The Cisco Webex Meetings deployment enables browser-based meeting joins and embedded meeting launch from public web pages, aligning with typical web conferencing access patterns.
Operational coverage extends to client-facing demonstrations, project delivery sessions, and internal team collaboration, with meeting scheduling and host controls centralized through the Webex meeting administration interface. The implementation supports role-based host privileges, meeting security features, and recorded session management consistent with enterprise Audio Video and Web Conferencing practices.
Governance focused on centralized meeting administration and standardized scheduling and access workflows to ensure consistent external meeting experiences and internal usage policies. Configuration and operational management follow established Audio Video and Web Conferencing operational terminology and controls for participant management, session recording governance, and web-based join orchestration.
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Collaboration | Collaboration |
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2021 | 2021 |
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Vology, Inc CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Marketing Automation | CRM |
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2018 | 2018 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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Vology, Inc IT Asset Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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IT Asset Management (ITAM) | IT Asset Management |
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2019 | 2019 |
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Vology, Inc ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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IT Service Management | ITSM |
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2019 | 2019 |
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Vology, Inc PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Transactional Email | PaaS |
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2015 | 2015 |
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Vology, Inc IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2012 | 2012 |
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Application Hosting and Computing Services | IaaS |
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2012 | 2012 |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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Vology, Inc CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Next Generation Firewall | CyberSecurity |
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2021 | 2021 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2012 | 2012 |
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IT Decision Makers and Key Stakeholders at Vology, Inc
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
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Field Service Representative | Manager | Operations | |
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Director of Engineering and Field Services | Director | Operations | |
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Vice President, Customer Experience (Account Management, Field Services & PMO) | VP | Customer Service | |
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Apps Being Evaluated by Vology, Inc Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Vology, Inc IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Vology, Inc digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Vology, Inc Technographics
Vology, Inc is a Professional Services organization based in United States,
with around 300 employees and annual revenues of $160.0 million.
Vology, Inc operates a diverse technology stack with applications such as
Salesforce Field Service (ex ClickSoftware), TeamSupport SnapEngage and Cisco Webex Meetings,
covering areas like Field Service Management, Chatbots and Conversational AI and Audio Video and Web Conferencing.
Vology, Inc has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Salesforce, TeamSupport and Cisco Systems.
Vology, Inc recently adopted applications including
Microsoft 365 in 2021, Salesforce Sales Cloud in 2021 and Juniper Networks SRX1500 Services in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Vology, Inc’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Vology, Inc’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Vology, Inc technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.