AI Buyer Insights:

● Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

● Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

● Michelin, an e2open customer evaluated Oracle Transportation Management

● Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

● Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

● Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

● Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

● Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

● Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

● Michelin, an e2open customer evaluated Oracle Transportation Management

● Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

● Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

● Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

● Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

Vology, Inc Tech Stack and Enterprise Applications

Vology, Inc ERP Services and Operations
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Salesforce Legacy Salesforce Field Service (ex ClickSoftware) Field Service Management ERP Services and Operations n/a 2009 2009
In 2009, Vology, Inc implemented Salesforce Field Service (ex ClickSoftware) to support internal business operations, deploying capabilities aligned with Field Service Management. The effort was positioned within the Salesforce platform to enable field centric service workflows and extend customer facing touchpoints through Lightning Communities. Salesforce Field Service (ex ClickSoftware) was implemented using Field Service Lightning and Lightning Communities, with a customized Napili template for community theming. The implementation included configuration of standard Field Service Lightning constructs such as work orders, service appointments, scheduling and mobile field access, and customization of Lightning components to match Vology business processes. Architecturally the solution was built natively on the Salesforce data model, embedding Field Service Lightning into Vology internal operations and exposing selected workflows via the customized Napili Lightning Community. The program emphasized architecture, design and development workstreams for configuration, community theming and Lightning customization to operationalize service delivery within Vology.
Vology, Inc CRM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Salesforce Legacy Salesforce Pardot Marketing Automation CRM n/a 2018 2018
Sales Automation, CRM, Sales Engagement CRM 2021 2021
Vology, Inc AI-Powered Application
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
TeamSupport Legacy TeamSupport SnapEngage Chatbots and Conversational AI AI-Powered Application n/a 2018 2018
In 2018, Vology, Inc deployed TeamSupport SnapEngage on its public website. Vology, Inc uses TeamSupport SnapEngage as a Chatbots and Conversational AI application to provide real-time conversational support for customers and prospects through the corporate web channel. The implementation focuses on an embedded web chat widget and agent console, enabling live chat sessions, conversational routing, canned responses, proactive visitor invitations, and session transcripts. TeamSupport SnapEngage is configured to surface customer context to service and pre-sales staff, supporting standard conversational workflows and agent-assisted escalation. Operational coverage is centered on the company web presence, with the application used by customer service and sales engagement functions. Administration appears to be centralized, with configuration of routing rules, response libraries, and transcript retention managed through the vendor console and applied to site traffic. Governance and process changes emphasize agent workflow adaptation to conversational support, and the implementation aligns TeamSupport SnapEngage with Vology, Inc customer engagement operations without referenced integrations to external systems.
Vology, Inc Collaboration
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Audio Video and Web Conferencing Collaboration 2017 2017
Collaboration Collaboration 2021 2021
Vology, Inc IT Asset Management
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
IT Asset Management (ITAM) IT Asset Management 2019 2019
Vology, Inc ITSM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
IT Service Management ITSM 2019 2019
Vology, Inc PaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Transactional Email PaaS 2015 2015
Vology, Inc IaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Application Hosting and Computing Services IaaS 2012 2012
Application Hosting and Computing Services IaaS 2012 2012
Application Hosting and Computing Services IaaS 2020 2020
Application Hosting and Computing Services IaaS 2020 2020
Content Delivery Network IaaS 2018 2018
Vology, Inc CyberSecurity
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Next Generation Firewall CyberSecurity 2021 2021
Secure Email Gateways (SEGs) CyberSecurity 2012 2012

IT Decision Makers and Key Stakeholders at Vology, Inc

First Name Last Name Title Function Department Email Phone
Field Service Representative Manager Operations
Director of Engineering and Field Services Director Operations
Vice President, Customer Experience (Account Management, Field Services & PMO) VP Customer Service

Apps Being Evaluated by Vology, Inc Executives

APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Vology, Inc IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Vology, Inc digital transformation priorities and AI adoption trends.
Date Company Status Vendor Product Category Market
No data found
FAQ - APPS RUN THE WORLD Vology, Inc Technographics
Vology, Inc is a Professional Services organization based in United States, with around 300 employees and annual revenues of $160.0 million.
Vology, Inc operates a diverse technology stack with applications such as Salesforce Field Service (ex ClickSoftware), Salesforce Pardot and TeamSupport SnapEngage, covering areas like Field Service Management, Marketing Automation and Chatbots and Conversational AI.
Vology, Inc has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as Salesforce and TeamSupport.
Vology, Inc recently adopted applications including Salesforce Sales Cloud in 2021, Microsoft 365 in 2021 and Juniper Networks SRX1500 Services in 2021, highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Vology, Inc’s key decision makers and IT executives, available to Premium subscribers.
Our research team continuously updates Vology, Inc’s profile with verified software purchases, vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Vology, Inc technographics profile, including detailed breakdowns by category, vendor, and IT decision makers.