Clearwater, 33760, FL,
United States
Vology, Inc Technographics
Vology, Inc Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Vology, Inc and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 300 Vology, Inc employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Vology, Inc has purchased the following applications: Salesforce Field Service (ex ClickSoftware) for Field Service Management in 2009, Salesforce Pardot for Marketing Automation in 2018, TeamSupport SnapEngage for Chatbots and Conversational AI in 2018 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Vology, Inc is running and its propensity to invest more and deepen its relationship with Salesforce , TeamSupport , Cisco Systems or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Vology, Inc revenues, which have grown to $160.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Vology, Inc intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Vology, Inc Tech Stack and Enterprise Applications
Vology, Inc ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Salesforce | Legacy | Salesforce Field Service (ex ClickSoftware) | Field Service Management | ERP Services and Operations | n/a | 2009 | 2009 |
In 2009, Vology, Inc implemented Salesforce Field Service (ex ClickSoftware) to support internal business operations, deploying capabilities aligned with Field Service Management. The effort was positioned within the Salesforce platform to enable field centric service workflows and extend customer facing touchpoints through Lightning Communities.
Salesforce Field Service (ex ClickSoftware) was implemented using Field Service Lightning and Lightning Communities, with a customized Napili template for community theming. The implementation included configuration of standard Field Service Lightning constructs such as work orders, service appointments, scheduling and mobile field access, and customization of Lightning components to match Vology business processes.
Architecturally the solution was built natively on the Salesforce data model, embedding Field Service Lightning into Vology internal operations and exposing selected workflows via the customized Napili Lightning Community. The program emphasized architecture, design and development workstreams for configuration, community theming and Lightning customization to operationalize service delivery within Vology.
|
Vology, Inc CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Salesforce | Legacy | Salesforce Pardot | Marketing Automation | CRM | n/a | 2018 | 2018 |
|
|
|
|
|
Sales Automation, CRM, Sales Engagement | CRM |
|
2021 | 2021 |
|
Vology, Inc AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| TeamSupport | Legacy | TeamSupport SnapEngage | Chatbots and Conversational AI | AI-Powered Application | n/a | 2018 | 2018 |
In 2018, Vology, Inc deployed TeamSupport SnapEngage on its public website. Vology, Inc uses TeamSupport SnapEngage as a Chatbots and Conversational AI application to provide real-time conversational support for customers and prospects through the corporate web channel.
The implementation focuses on an embedded web chat widget and agent console, enabling live chat sessions, conversational routing, canned responses, proactive visitor invitations, and session transcripts. TeamSupport SnapEngage is configured to surface customer context to service and pre-sales staff, supporting standard conversational workflows and agent-assisted escalation.
Operational coverage is centered on the company web presence, with the application used by customer service and sales engagement functions. Administration appears to be centralized, with configuration of routing rules, response libraries, and transcript retention managed through the vendor console and applied to site traffic.
Governance and process changes emphasize agent workflow adaptation to conversational support, and the implementation aligns TeamSupport SnapEngage with Vology, Inc customer engagement operations without referenced integrations to external systems.
|
Vology, Inc Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Audio Video and Web Conferencing | Collaboration |
|
2017 | 2017 |
|
|
|
|
|
Collaboration | Collaboration |
|
2021 | 2021 |
|
Vology, Inc IT Asset Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
IT Asset Management (ITAM) | IT Asset Management |
|
2019 | 2019 |
|
Vology, Inc ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
IT Service Management | ITSM |
|
2019 | 2019 |
|
Vology, Inc PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Transactional Email | PaaS |
|
2015 | 2015 |
|
Vology, Inc IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2012 | 2012 |
|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2012 | 2012 |
|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2020 | 2020 |
|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2020 | 2020 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2018 | 2018 |
|
Vology, Inc CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Next Generation Firewall | CyberSecurity |
|
2021 | 2021 |
|
|
|
|
|
Secure Email Gateways (SEGs) | CyberSecurity |
|
2012 | 2012 |
|
IT Decision Makers and Key Stakeholders at Vology, Inc
Apps Being Evaluated by Vology, Inc Executives
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||