Saint-Denis, 93212,
France
Voyages SNCF Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Voyages SNCF and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 82000 Voyages SNCF employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Voyages SNCF has purchased the following applications: viavoo for Customer Analytics in 2011, OVHcloud for Application Hosting and Computing Services in 2014 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Voyages SNCF is running and its propensity to invest more and deepen its relationship with viavoo , OVHcloud , Scaleway or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Voyages SNCF revenues, which have grown to $21.92 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Voyages SNCF intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| viavoo | Legacy | viavoo | Customer Analytics | CRM | n/a | 2011 | 2011 |
In 2011, Voyages SNCF engaged viavoo to process and make usable multi channel customer feedback. The engagement used viavoo as a Customer Analytics application to support CRM and customer experience analytics operations in France. The implementation focused on ingesting feedback collected via partners such as MyFeelBack and standardizing inputs for analysis.
Implementation delivered text analytics, categorization and reporting modules within viavoo, with inferred capabilities for sentiment extraction and topic classification consistent with Customer Analytics workflows. The deployment normalized disparate feedback streams into structured records and applied automated tagging to enable report generation and dashboarding for service teams. Configuration emphasized batch and near real time processing to align with campaign monitoring cadence.
Integrations explicitly included partner feedback collectors such as MyFeelBack and outputs were staged for CRM and customer experience analytics use, supporting service improvement and campaign monitoring. Operational scope covered CRM, customer experience and marketing functions in France, with governance centered on standardized categorization taxonomies and reporting templates to ensure consistent insight consumption across teams. The engagement produced structured reporting to inform service improvements and campaign monitoring as stated.
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| OVHcloud | Legacy | OVHcloud | Application Hosting and Computing Services | IaaS | n/a | 2014 | 2014 |
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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