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Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

Michelin, an e2open customer evaluated Oracle Transportation Management

Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

Voyages SNCF Data, Technology Stack, and Enterprise Applications
CRM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
viavoo Legacy viavoo Customer Analytics CRM n/a 2011 2011
In 2011, Voyages SNCF engaged viavoo to process and make usable multi channel customer feedback. The engagement used viavoo as a Customer Analytics application to support CRM and customer experience analytics operations in France. The implementation focused on ingesting feedback collected via partners such as MyFeelBack and standardizing inputs for analysis. Implementation delivered text analytics, categorization and reporting modules within viavoo, with inferred capabilities for sentiment extraction and topic classification consistent with Customer Analytics workflows. The deployment normalized disparate feedback streams into structured records and applied automated tagging to enable report generation and dashboarding for service teams. Configuration emphasized batch and near real time processing to align with campaign monitoring cadence. Integrations explicitly included partner feedback collectors such as MyFeelBack and outputs were staged for CRM and customer experience analytics use, supporting service improvement and campaign monitoring. Operational scope covered CRM, customer experience and marketing functions in France, with governance centered on standardized categorization taxonomies and reporting templates to ensure consistent insight consumption across teams. The engagement produced structured reporting to inform service improvements and campaign monitoring as stated.
IaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
OVHcloud Legacy OVHcloud Application Hosting and Computing Services IaaS n/a 2014 2014
Application Hosting and Computing Services IaaS 2014 2014
IT Decision Makers and Key Stakeholders at Voyages SNCF
First Name Last Name Title Function Department Email Phone
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Apps Being Evaluated by Voyages SNCF Executives
Date Company Status Vendor Product Category Market
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FAQ - APPS RUN THE WORLD Voyages SNCF Technographics

Voyages SNCF is a Transportation organization based in France, with around 82000 employees and annual revenues of $21.92 billion.

Voyages SNCF operates a diverse technology stack with applications such as viavoo and OVHcloud, covering areas like Customer Analytics and Application Hosting and Computing Services.

Voyages SNCF has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as viavoo and OVHcloud.

Voyages SNCF recently adopted applications including OVHcloud in 2014, Scaleway in 2014 and viavoo in 2011, highlighting its ongoing modernization strategy.

APPS RUN THE WORLD maintains an up-to-date database of Voyages SNCF’s key decision makers and IT executives, available to Premium subscribers.

Our research team continuously updates Voyages SNCF’s profile with verified software purchases, vendor relationships, and digital initiatives identified from public and proprietary sources.

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