Saint Petersburg, 190000,
Russia
VTB Bank Russia Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by VTB Bank Russia and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 76333 VTB Bank Russia employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that VTB Bank Russia has purchased the following applications: Findify Personalization for Personalization and Product Recommendations in 2021, Naumen Contact Center for Call Center in 2024 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems VTB Bank Russia is running and its propensity to invest more and deepen its relationship with Findify , Naumen , RapidSoft or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing VTB Bank Russia revenues, which have grown to $14.60 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for VTB Bank Russia intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Findify | Legacy | Findify Personalization | Personalization and Product Recommendations | eCommerce | n/a | 2021 | 2021 |
|
CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Naumen | Legacy | Naumen Contact Center | Call Center | CRM | n/a | 2024 | 2025 |
In 2024, VTB Bank Russia implemented Naumen Contact Center to modernize its Call Center operations. The Naumen Contact Center replaced Avaya as part of an import substitution initiative following 2022 vendor exits, and the project delivered a large scale migration across regional sites in Russia.
Deployment emphasized the Naumen Contact Center omnichannel contact center platform, with routing and workforce management capabilities enabled to automate agent workflows. The implementation automated more than 3,500 operator workplaces and was configured to handle over 7 million inbound calls per month, reflecting the system's scalability and capacity requirements.
Operational coverage included retail, SMB, corporate, broker, underwriting and internal support functions, aligning contact workflows with customer service, sales support and underwriting intake business processes. Architecture and configuration prioritized multi site scalability, centralized routing logic and WFM orchestration to maintain consistent service policies across regions.
Governance and rollout were executed as a large scale migration program tied to the import substitution mandate from 2022, establishing standardized routing, staffing and escalation procedures for operator desks. The Naumen Contact Center now serves as VTB Bank Russia's primary Call Center platform, consolidating contact handling and operator automation at national scale.
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Customer Loyalty | CRM |
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2012 | 2013 |
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Marketing Analytics, Data Management Platform | CRM |
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2018 | 2018 |
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