San Francisco, 94103, CA,
United States
Wag Hotels Technographics
Wag Hotels Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Wag Hotels and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 64 Wag Hotels employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Wag Hotels has purchased the following applications: Intuit Quickbooks Enterprise for ERP Financial in 2012, Microsoft 365 for Collaboration in 2020, Zendesk Service for Customer Support in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Wag Hotels is running and its propensity to invest more and deepen its relationship with Intuit , Microsoft , Zendesk or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Wag Hotels revenues, which have grown to $7.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Wag Hotels intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Wag Hotels Tech Stack and Enterprise Applications
Wag Hotels ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Intuit | Legacy | Intuit Quickbooks Enterprise | ERP Financial | ERP | x | 2012 | 2012 |
In 2012, Wag Hotels implemented Intuit Quickbooks Enterprise to centralize its finance and accounting platform. The deployment is categorized as ERP Financial and addressed core accounting and financial management needs for the 64 employee leisure and hospitality company.
The implementation focused on configuring Intuit Quickbooks Enterprise modules for general ledger, accounts payable, accounts receivable, invoicing and financial reporting. Configuration work emphasized a consolidated chart of accounts, role based user permissions and standardized month end close workflows to align corporate finance and hotel operations. Internal staff had existing knowledge of QuickBooks which influenced configuration choices and reduced basic training needs. Governance controls were put in place inside Intuit Quickbooks Enterprise to enforce transaction approvals and routine reconciliations for ongoing financial operations.
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Wag Hotels Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2020 | 2020 |
In 2020, Wag Hotels deployed Microsoft 365 as its Collaboration platform. The Microsoft 365 tenant was provisioned for a 64-employee hospitality operator in the United States and is surfaced on the company website, establishing a cloud-first collaboration layer for corporate productivity and guest-facing communications.
The implementation aligns with standard Collaboration capabilities within Microsoft 365, including Exchange Online for corporate email, Microsoft Teams for messaging and meetings, and SharePoint and OneDrive for document management and intranet content. Governance is centralized in the cloud tenant for user provisioning and access controls, reflecting a small-enterprise deployment model that consolidates collaboration, content, and communication workflows under Microsoft 365 Collaboration for Wag Hotels.
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Wag Hotels CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zendesk | Legacy | Zendesk Service | Customer Support | CRM | n/a | 2020 | 2020 |
In 2020, Wag Hotels implemented Zendesk Service on its website as the primary Customer Support channel for guest-facing inquiries. The deployment uses Zendesk Service to capture web contact flows and convert site messages into managed tickets, aligning the application with front desk and reservation support workflows for a small hospitality operator with 64 employees.
Configuration emphasizes core Zendesk Service capabilities, including web widget based ticket creation, structured contact forms and ticket routing rules to support case triage. The implementation leverages service desk features typical of the Customer Support category, such as agent macros, triggers and automated ticket assignment to streamline repetitive responses and reduce manual routing for customer service staff.
Operational coverage is focused on customer service and reservation teams, with Zendesk Service embedded into the public website to centralize guest communications into a single support queue. The architecture is web centric, relying on the site hosted contact touchpoints to feed the Zendesk Service ticketing stream, which supports both asynchronous messaging and knowledge capture for recurring inquiries.
Governance centers on ticket lifecycle management and role based agent access, with workflow rules defining escalation paths and response ownership for guest services. The implementation reflects a lightweight, SaaS centric Customer Support deployment tailored to hospitality operations, emphasizing managed ticket flows and centralized web based intake rather than extensive back office integration.
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Marketing Analytics | CRM |
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2021 | 2021 |
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Wag Hotels IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2012 | 2012 |
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Cloud Storage | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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IT Decision Makers and Key Stakeholders at Wag Hotels
| First Name | Last Name | Title | Function | Department | Phone | |
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Director of Operations | Director | Finance | |
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Chairman | CXO | Finance | |
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Marketing Lead | Manager | Marketing | |
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Regional Operations Manager | Manager | Finance | |
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Apps Being Evaluated by Wag Hotels Executives
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||