Wake County
300 S. Salisbury St.,
Raleigh, 27601, NC,
United States
Raleigh, 27601, NC,
United States
1 919-856-6180
Government
Wake County Technographics
Wake County Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Wake County and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 4372 Wake County employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Wake County has purchased the following applications: CGI Advantage Financial Management for ERP Financial in 2006, JusticeTrax LIMS-plus for Case Management in 2019, SAS Visual Data Mining and Machine Learning for ML and Data Science Platforms in 2017 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Wake County is running and its propensity to invest more and deepen its relationship with CGI Group , JusticeTrax , ResNexus or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Wake County revenues, which have grown to $1.56 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Wake County intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Wake County Tech Stack and Enterprise Applications
Wake County ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| CGI Group | Legacy | CGI Advantage Financial Management | ERP Financial | ERP | n/a | 2006 | 2007 |
In 2006, Wake County implemented CGI Advantage Financial Management as part of a broader CGI Advantage ERP deployment, addressing finance, procurement and budgeting needs under the ERP Financial category. The county deployment supported approximately 4,000 employees and an operating budget near 1.6 billion, positioning the implementation as an enterprise finance and administrative platform for county government operations.
Wake County configured CGI Advantage Financial Management alongside modules for Procurement, Performance Budgeting, Human Resource Management, infoAdvantage reporting, Manager Self Service and Vendor Self Service, delivering a 98 percent functional fit to requirements. The implementation emphasized out of the box government functionality and configuration to reduce manual work, enabling automated timesheets and benefit enrollment, enhanced position control for grant and over hire tracking, and desktop accessible flexible reporting.
Operational integrations included a planned ERP to enterprise content management integration to eliminate paper processes, and a later transition to CGI Managed Advantage cloud operations. Wake County moved production into CGI s managed service in 2013, shifting system management responsibilities to CGI s data center and private cloud infrastructure, enabling concurrent upgrades and the addition of mobility capabilities and self service modules.
The county restructured finance and HR workflows to remove redundant data entry and manual reconciliation, increasing accountability and budget control at the fund level and improving access to program and service spending by department. The project received external recognition, with CGI awarded Best Fit Integrator in 2008 and Wake County earning Digital Counties recognition in 2013 and 2014 for technology driven service improvements.
Explicit outcomes documented by Wake County include elimination of many paper based processes, removal of redundant data entry, improved data consistency and audit reliability, streamlined reporting and faster budget book compilation from two days to two minutes. The Managed Advantage transition was reported to provide predictable spending, reduced county system administration burden, ongoing upgrades and bundled CGI development support hours.
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Wake County ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| JusticeTrax | Legacy | JusticeTrax LIMS-plus | Case Management | ERP Services and Operations | n/a | 2019 | 2019 |
In 2019, Wake County deployed JusticeTrax LIMS-plus. The Wake County Bureau of Forensic Services uses the JusticeTrax LIMS-plus Portal for evidence submissions and client-facing case interactions to support forensic laboratory case management and evidence intake in North Carolina.
Deployment centers on the JusticeTrax LIMS-plus Portal module together with explicit evidence tracking and case management functionality referenced in the bureau's portal documentation. Portal pages are configured to accept external evidence submissions and to surface case records to authorized requestors, aligning Case Management capabilities with laboratory intake workflows and case lifecycle handling.
Operational coverage is focused on the Wake County Bureau of Forensic Services and on forensic laboratory business functions including evidence intake, submission handling, and case status access. Governance is documented through portal-driven intake processes and case workflows that centralize client interactions through the JusticeTrax LIMS-plus Portal, making the application the primary interface for external submissions and internal evidence tracking.
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Reservation and Booking Management | ERP Services and Operations |
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2019 | 2019 |
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Wake County AI Development
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAS Institute | Legacy | SAS Visual Data Mining and Machine Learning | ML and Data Science Platforms | AI Development | n/a | 2017 | 2018 |
In 2017, Wake County implemented SAS Visual Data Mining and Machine Learning to construct a repeatable tax assessment model. The deployment used SAS Visual Data Mining and Machine Learning as an ML and Data Science Platforms solution to support the analytical life cycle from data to discovery to deployment.
The implementation configured end-to-end data mining and machine learning workflows, leveraging the application’s comprehensive visual interface for data preparation, feature engineering, model training, model assessment, and production scoring. SAS Visual Data Mining and Machine Learning was used to create standardized modeling templates and visual model comparison processes, enabling analysts to iterate and validate alternative algorithms within the platform.
Operational scope focused on Wake County tax assessment and property valuation business functions, with the model designed for adoption by other governments with minimal customization. The analytical workstreams were centered on assessor office workflows and county valuation operations, with the platform providing repeatable model artifacts that can be parameterized across jurisdictions.
Governance emphasized lifecycle management and repeatability, embedding standardized model development patterns, deployment pipelines, and documentation practices to support cross-jurisdiction reuse. The implementation prioritized production-ready deployment capabilities and model governance within the ML and Data Science Platforms environment to reduce customization effort for other government adopters.
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Wake County Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Audio Video and Web Conferencing | Collaboration |
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2017 | 2017 |
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Collaboration | Collaboration |
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2018 | 2018 |
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Wake County Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Digital Signing | Content Management |
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2021 | 2021 |
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Enterprise Content Management | Content Management |
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2020 | 2020 |
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Web Content Management | Content Management |
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2012 | 2012 |
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Wake County CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Digital Advertising Platform | CRM |
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2013 | 2013 |
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Marketing Analytics | CRM |
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2020 | 2020 |
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Marketing Analytics | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2016 | 2016 |
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Marketing Automation | CRM |
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2020 | 2020 |
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Wake County PLM and Engineering
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Geographic Information System | PLM and Engineering |
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2020 | 2020 |
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Wake County PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2020 | 2020 |
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Wake County IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2017 | 2017 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at Wake County
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Wake County Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Wake County IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Wake County digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD Wake County Technographics
Wake County is a Government organization based in United States,
with around 4372 employees and annual revenues of $1.56 billion.
Wake County operates a diverse technology stack with applications such as
CGI Advantage Financial Management, JusticeTrax LIMS-plus and SAS Visual Data Mining and Machine Learning,
covering areas like ERP Financial, Case Management and ML and Data Science Platforms.
Wake County has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as CGI Group, JusticeTrax and SAS Institute.
Wake County recently adopted applications including
DocuSign eSignature in 2021, Oracle Moat in 2021 and Amazon EC2 in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Wake County’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Wake County’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Wake County technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.