Walaa Cooperative Insurance
Custodian of The Two Holy Mosques Road KhashoogeTower Building No. 4551, P.O. Box 31616,
Al Khobar, 31952,
Saudi Arabia
Al Khobar, 31952,
Saudi Arabia
9200 01742
Insurance
Walaa Cooperative Insurance Technographics
Walaa Cooperative Insurance Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Walaa Cooperative Insurance and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 650 Walaa Cooperative Insurance employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Walaa Cooperative Insurance has purchased the following applications: Apple Pay for Payment Processing in 2021, eBaoCloud DigitalCore Claims Management for Insurance Claims Management in 2022, SurveySparrow for Survey and Questionnaire in 2022 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Walaa Cooperative Insurance is running and its propensity to invest more and deepen its relationship with Apple , eBaoTech , SurveySparrow or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Walaa Cooperative Insurance revenues, which have grown to $402.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Walaa Cooperative Insurance intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Walaa Cooperative Insurance Tech Stack and Enterprise Applications
Walaa Cooperative Insurance ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Apple | Legacy | Apple Pay | Payment Processing | ERP | n/a | 2021 | 2021 |
In 2021, Walaa Cooperative Insurance Company implemented Apple Pay on its public website. Apple Pay is deployed as a Payment Processing option for customer-facing checkout and card-based payments on the site.
The implementation is web-based, using Apple Pay web payment sheet and client-side tokenization to capture and transmit encrypted payment tokens for authorization, aligning with common Payment Processing functional workflows. Deployment focuses on the customer payment layer and integrates into existing checkout flows without disclosed backend system replacements. Operational coverage is centered on customer payments through the Saudi Arabia website and impacts e-commerce checkout and billing functions. Governance activity included updating the checkout experience and payment acceptance rules to surface Apple Pay where supported browsers and devices are detected.
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Walaa Cooperative Insurance ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| eBaoTech | Legacy | eBaoCloud DigitalCore Claims Management | Insurance Claims Management | ERP Services and Operations | n/a | 2022 | 2022 |
In 2022, Walaa Cooperative Insurance deployed eBaoCloud DigitalCore Claims Management as its Insurance Claims Management platform to centralize product and policy administration across commercial and consumer lines of business. The decision followed a period of rapid top-line growth, including over 21 percent revenue increase from 2019 to 2020, and a multi-subsystem, in-house policy administration estate that had been in use for more than a decade, prompting Walaa to seek a modern, consolidated platform for new business, party management, endorsement, claims and reinsurance workflows.
The implementation configured core functional modules including quotation creation, policy issuance and endorsement, claims handling and reinsurance processing, together with role based user authority and UI display controls. eBaoCloud DigitalCore Claims Management enabled automated underwriting rule checks and a configurable Product Factory intended to accelerate time to market for new products, a capability the vendor states can shorten launch cycles to as little as two weeks.
Architecturally the deployment used DigitalCore’s microservices based, modular distributed architecture to provide scalability and elasticity for future business growth and channel expansion. The platform was delivered with RESTful API capabilities and built-in interoperability to enable both internal module interaction and integration with external ecosystems, leveraging cloud native capabilities to standardize and secure back-end services.
Governance and rollout followed an agile, decoupled implementation approach, with Walaa and eBaoTech teams collaborating remotely and completing the initial deployment in eight months, including launch of the first batch of products. The program was positioned to improve operational efficiency and provide technology advantages for faster market response and broader ecosystem engagement, while consolidating product and policy administration under a single Insurance Claims Management platform.
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Insurance ERP | ERP Services and Operations |
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2022 | 2022 |
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Insurance Policy Administration | ERP Services and Operations |
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2022 | 2022 |
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Walaa Cooperative Insurance Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SurveySparrow | Legacy | SurveySparrow | Survey and Questionnaire | Collaboration | n/a | 2022 | 2022 |
In 2022, Walaa Cooperative Insurance Company implemented SurveySparrow on its website. SurveySparrow is used as a Survey and Questionnaire application embedded in public-facing pages to capture customer feedback and website engagement, and the deployment is oriented around web-based survey delivery to policyholders and site visitors.
Functional capabilities implemented align with standard Survey and Questionnaire platform workflows, including embeddable survey widgets, a form builder for questionnaire creation, centralized response collection and management, and built-in analytics for response reporting. The implementation supports business functions such as customer experience, digital engagement, and marketing lead capture through website instrumentation, with survey configuration and governance managed through the SurveySparrow administrative interface and web content ownership.
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Walaa Cooperative Insurance Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Web Content Management | Content Management |
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2018 | 2018 |
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Walaa Cooperative Insurance CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Marketing Automation | CRM |
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2022 | 2022 |
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Walaa Cooperative Insurance IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Content Delivery Network | IaaS |
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2022 | 2022 |
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IT Decision Makers and Key Stakeholders at Walaa Cooperative Insurance
| First Name | Last Name | Title | Function | Department | Phone | |
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Appointed Actuary | Non Manager | Risk | |
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General Claims Manager | Manager | Risk | |
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Chief Technical Officer | CXO | Operation | |
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Asst. Vice President - Specialty and Engineering Underwriting | VP | IT | |
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Apps Being Evaluated by Walaa Cooperative Insurance Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Walaa Cooperative Insurance IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Walaa Cooperative Insurance digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Walaa Cooperative Insurance Technographics
Walaa Cooperative Insurance is a Insurance organization based in Saudi Arabia,
with around 650 employees and annual revenues of $402.0 million.
Walaa Cooperative Insurance operates a diverse technology stack with applications such as
Apple Pay, eBaoCloud DigitalCore Claims Management and SurveySparrow,
covering areas like Payment Processing, Insurance Claims Management and Survey and Questionnaire.
Walaa Cooperative Insurance has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Apple, eBaoTech and SurveySparrow.
Walaa Cooperative Insurance recently adopted applications including
eBaoCloud DigitalCore Claims Management in 2022, eBaoCloud DigitalCore in 2022 and eBaoCloud DigitalCore Policy Management in 2022,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Walaa Cooperative Insurance’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Walaa Cooperative Insurance’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Walaa Cooperative Insurance technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.