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Walmart Chile
Location
Av. Presidente Eduardo Frei Montalva 8301, Quilicura,
Santiago, 8710085,
Chile
Website
https://www.walmartchile.cl/
Phone
56 2 2200-5000
Artw industry
Retail
Employee
Revenue

Walmart Chile Technographics

Walmart Chile Software Purchases and Digital Transformation Initiatives

Discover the latest software purchases and digital transformation initiatives being undertaken by Walmart Chile and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 40000 Walmart Chile employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.

During our research, we have identified that Walmart Chile has purchased the following applications: Visa Authorize.Net for Payment Processing in 2025, HCL Digital Experience for Web Content Management in 2013, Adereso Helpdesk for Customer Support in 2018 and the related IT decision-makers and key stakeholders.

Our database provides customer insight and contextual information on which enterprise applications and software systems Walmart Chile is running and its propensity to invest more and deepen its relationship with Visa , HCL Technologies , Adereso AI or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.

We have been analyzing Walmart Chile revenues, which have grown to $8.50 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Walmart Chile intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.

Walmart Chile Data, Technology Stack, and Enterprise Applications
ERP Financial Management
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Visa Legacy Visa Authorize.Net Payment Processing ERP Financial Management n/a 2025 2025
Content Management
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
HCL Technologies Legacy HCL Digital Experience Web Content Management Content Management n/a 2013 2013
CRM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Adereso AI Legacy Adereso Helpdesk Customer Support CRM n/a 2018 2018
In 2018, Walmart Chile deployed Adereso Helpdesk Helpdesk to centralize omnichannel customer support across its retail and ecommerce operations. The Chile implementation began in 2018 and focused on consolidating WhatsApp, chat and social channels into a unified operational layer to improve visibility and SLA monitoring. Adereso Helpdesk was implemented using both Desk and Studio components to provide agent workspaces and orchestration tooling. The implementation configured Adereso Helpdesk Desk for ticketing, queue management, SLA tracking and agent routing, while Studio was used to build conversational flows and automate repetitive handling steps. Configuration emphasized omnichannel session routing and SLA-based escalation policies to maintain consistent response behavior across channels. Standard helpdesk workflows such as ticket categorization, priority mapping and agent skill routing were applied to align support roles with retail and ecommerce case types. Integrations were oriented around customer messaging channels, specifically WhatsApp, chat and public social channels, enabling a single ticketing stream for multichannel intake. Operational coverage targeted Walmart Chile customer support and ecommerce operations with platform monitoring centralized in Chile. The deployment supported high volume operations and continuous monitoring of channel health and SLA adherence. Governance included centralized SLA monitoring and operational reporting to track compliance and handling patterns. Per Adereso case study outcomes for the Chile implementation included management of 300k–500k+ tickets per month, approximately 98% SLA compliance and reduced average handling times, reflecting the scale and operational focus of the Adereso Helpdesk deployment.
Marketing Automation CRM 2015 2015
PaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Apps Development PaaS 2013 2013
Transactional Email PaaS 2019 2019
IaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Application Hosting and Computing Services IaaS 2019 2019
Content Delivery Network IaaS 2018 2018
Content Delivery Network IaaS 2025 2025
CyberSecurity
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Identity and Access Management (IAM) CyberSecurity 2023 2023
Secure Sockets Layer (SSL) CyberSecurity 2020 2020
Secure Sockets Layer (SSL) CyberSecurity 2021 2021
IT Decision Makers and Key Stakeholders at Walmart Chile
First Name Last Name Title Function Department Email Phone
No data found
Show All Contacts
Apps Being Evaluated by Walmart Chile Executives
Date Company Status Vendor Product Category Market
No data found
FAQ - APPS RUN THE WORLD Walmart Chile Technographics

Walmart Chile is a Retail organization based in Chile, with around 40000 employees and annual revenues of $8.50 billion.

Walmart Chile operates a diverse technology stack with applications such as Visa Authorize.Net, HCL Digital Experience and Adereso Helpdesk, covering areas like Payment Processing, Web Content Management and Customer Support.

Walmart Chile has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as Visa, HCL Technologies and Adereso AI.

Walmart Chile recently adopted applications including Visa Authorize.Net in 2025, jsDelivr CDN in 2025 and Microsoft Entra ID (formerly Azure Active Directory) in 2023, highlighting its ongoing modernization strategy.

APPS RUN THE WORLD maintains an up-to-date database of Walmart Chile’s key decision makers and IT executives, available to Premium subscribers.

Our research team continuously updates Walmart Chile’s profile with verified software purchases, vendor relationships, and digital initiatives identified from public and proprietary sources.

Subscribe to APPS RUN THE WORLD to access the complete Walmart Chile technographics profile, including detailed breakdowns by category, vendor, and IT decision makers.